Carrie Karibo Boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I figured that Carrie would find a way to dismiss the fact that she made a mistake.  A person with a size 12 hips does not fit into a size 8 dress - that is just common sense.  I would not expect the vendor of the dress to argue with someone who sells their product!  Based on my visit to her store and the way that she treated us with regards to the way the dress fit - I expected nothing less.  I see that there are other complaints about sizing from this store with the Revdex.com.  I still would like a refund for the dress that is too small for my daughter and of no use to me.  Any other resolution will not satisfy me.  I will make sure that the facts are known that the boutique does not value their customers and will- under no circumstances - admit that they made a mistake.  
Regards,
[redacted]

The receipt is on the contract - right side.  Shows paid in full.  I am also attaching the designers size chart that clearly shows that a size 8 would never fit [redacted]When we signed the contract - we took for granted that the person who decided a size 8 (Carrie made that choice - not us) knew that they were ordering the correct size.Thank you for your consideration.I will send the size chart in another email because I can only send one at at time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In her response Carrie Karibo admits that the hip size was measured at a little over a 12.  This alone shows that she ordered the dress too small by at least 2 sizes.  We expected that since she does this for a living that she would order the correct size.  I also took the dress to a seamstress and there is no additional material - they would not even attempt to alter it - they sent us away.  I would like a full refund of the purchase price of the dress since it was ordered too small and is of no use to me.  [redacted] did like the dress - that is why she ordered it - but she could not wear it because it was too small - she was in tears during the small amount of time that she had it on when we returned to the boutique.  Carrie Karibo should not have been surprised by the fact that I was unhappy - she clearly rebuked any comments that I made about the dress being too small when I was at her boutique.  I left very dissatisfied.  Please keep in mind the response from Carrie Karibo - her hips measured a little over a 12 - and she ordered an 8.
Regards,
[redacted]

Dear [redacted],The size 8 dress fit my client like a glove and exactly as it was designed to be. I consult on size based on my knowledge and experience, but also involved my client with the understanding that the final decision of the size ordered is their responsibility. This is written in bold and initialed by my client in the middle of her contract. The designer's size chart notes that the fuller skirted dresses have wiggle room in the hip. Based on my client's response to my letter, I further reached out to the designer for more specifics on the exact dress in question. Please see my email and my designer's response below:On Jul 16, 2015, at 11:18 AM, Carrie Karibo <[redacted]> wrote:Hi [redacted],I
have continued to be in communication with this bridesmaid's mother and
hope you can assist me with a little more information regarding her
order. She ordered the [redacted] Mini Dress with a Ruched Skirt. Her
measurements are:Bust: **Waist: **Hip: **She
chose to order a size 8 based off of her measurements and in accordance
with the store's sample size. They are concerned the dress is too tight.
They came in to visit me after the wedding had already taken place and
Julie and I thought it fit her just the way it was made to be. On your
size chart, it states that there is more room in the fuller skirts, like
the ruched skirt. Will you please let me know how much more room there
is from your size chart in the hip area for this particular skirt?Thank you very much,[redacted]334 West Benson StreetCincinnati, Ohio 45215T: ###-###-####F: ###-###-####[redacted]Hi Carrie!Based on her measurements, she is a size 8 in [redacted] Dress with Ruched Skirt.  Actually, the dress should fit perfectly!  Maybe she is just not accustomed to a fitted dress?  [redacted] dress is fitted through the bust and waist which is what is appealing/feminine about this style.  She can take the sides out up to a total of 1/2", but I can't imagine that would be necessary.  The ruched skirt on the lace dresses offers between 4-5" wiggle room.  You were wise not to order a size based on her hips (which would have been a size 12) as it would have been very large on her through bust/waist and unalterable.  Hope this helps!Best,[redacted]Please let me know if there is anything else you need.Best Regards,Carrie Karibo