Complaint: I am rejecting this response because:we the Board disagree.We are not accusing and did not say that in our complaint if you go back and readwe did not say or accuse Ace of managing Kensington HOA nor will they ever !!!! manage Kensington HOAYet you admit in your reply that you do manage [redacted] ' #6,7,8, and in receiving those rents is included the HOA fees and you have been doing so If you would have done your investigation you would have found on August election was held for the election of a Board Of Managers out of owners voted and elected a Board of ManagersThe only individual that did not vote was [redacted] (He does not want a Board) The Board then elected A president [redacted] You have been miss ledA letter was sent out Notifying [redacted] to turn over all account and check books and to notify all associates , ACe REntal Management , [redacted] , leasing ventures, to turn over all hoa fees and funds to the newly elected BoardAs for the litigation in court Before Judge [redacted] the case involved [redacted] trying to sue me for unpayed Hoa Fees to him Judge [redacted] through out that case because I had paid my Hoa fees to our newly elected Board and not to [redacted] it was not a case to determine if [redacted] was president You have again been miss informed from [redacted] You need to get your factsReceiving those rents still make you liable for the HOA fees that are apart of thyose rents As for the dumpster I have in my posetion a bill from Republic Services this one dating back to 4/26/which shows a bill made out to [redacted] Place Townhomes (Ace Rental [redacted] ln.(li) PO [redacted] You have no dumpster there nor on the other buildings around that has a dumpster that you ManageThe dumpster that is own our property is Yours which makes you liable for the damages caused to our parking lot from Republic servicesand for pryor funds spent out of our HOA account to do pryor repairsget your facts [redacted] President Kensington HOA
Dear Ms [redacted] ,We do not have an executed contract within our file for you at the Ace Rental Management office building We do have an email copy of the document you noted in your response that contains your signature It has multiple suggested language changes hand written on the contract as you notedWe do not execute contracts with these types of changes so there should have been some further conversation or communication between you and our property manager to work out the details Do you have an executed copy of a final management contract? If so, we would appreciate the opportunity to review it as you previously noted because we do not have an executed copy.As distinguished in our previous response, it is the executed management contract that triggers a property to be placed on the periodic inspection list Without an executed contract there is nothing that would activate that process within our office.What causes our finance manager to take management fees in the office is a different mechanism altogether as compared to maintenance being prompted to perform an inspection The fact that money is coming in and needs to be disbursed to an owner triggers that specific process In contrast, tenants calling in and reporting issues with a property we manage triggers the maintenance department to consult as needed with the owner and dispatch appropriate vendor(s) to rectify the problem(s).When you emailed me, I contacted our maintenance manager and instructed her to perform an inspection as soon as possible because I assumed we had an executed management contract in place with you for the property in question The only reason I instructed our maintenance manager to perform an inspection was specifically a result of your request for us to do so There was no other underlying reason I am not involved at the office on any kind of regular basis If something does get by one of our employees and an owner like yourself contacts me directly, my response is to contact my employees and prompt them to take care of their respective jobs which includes follow up with that owner That was done in this case as in other cases, but in the process of following up with the office employees, it was discovered within a few days that there was no executed contract in place for your property that we could find.In regards to the timing of your checks, they are handled in the same manner as all of our other owners and as long as rent payments come in on time or close to it, all checks are sent out on the same day of the month This has always been our company practice.As noted previously, unless there is evidence to the contrary, we do not have an executed contract that most specifically in the case of this response is used to trigger a property’s inspection occurrence I would like for you to understand that your property’s inspections or lack thereof was not some intentional slight against you but was the result of what appears to be an incomplete process of getting an executed management contract in place No verbal communication should have been allowed to determine, even for the short period of your vacation, how your property was handled by our office This was the first step in the wrong direction and it is an anomaly that has no precedence within our office We should have insisted that you come in and sign the management contract before leaving on vacation or given you the responsibility for that property until a clear written agreement was signed by both parties Why this did not happen is unclear at this point.Based upon the recent inspection that was performed, there were no issues with the condition of your property This being understood, we recognize that both our office and our owners have shared responsibility to insure that agreements governing the handling of individual properties are in place and agreed Our desire is to complete an agreement that is executed by both Ace Rental Management and yourself so that we can get on solid footing moving forward and consider this a learning experience for both parties.As stated previously, we would be happy to look at a copy of the executed contract if you have one If not, our options remain as follows: Complete a management contract for the purpose of delineating all expectations both on the part of Ace Rental Management and Ms [redacted] Terminate all services that Ace Rental Management currently provides Ms [redacted] at the end of the month of her choosing.Sincerely, [redacted] ***
Complaint: I am rejecting this response because:we the Board disagree.We are not accusing and did not say that in our complaint if you go back and readwe did not say or accuse Ace of managing Kensington HOA nor will they ever !!!! manage Kensington HOAYet you admit in your reply that you do manage [redacted] ' #6,7,8, and in receiving those rents is included the HOA fees and you have been doing so If you would have done your investigation you would have found on August election was held for the election of a Board Of Managers out of owners voted and elected a Board of ManagersThe only individual that did not vote was [redacted] (He does not want a Board) The Board then elected A president [redacted] You have been miss ledA letter was sent out Notifying [redacted] to turn over all account and check books and to notify all associates , ACe REntal Management , [redacted] , leasing ventures, to turn over all hoa fees and funds to the newly elected BoardAs for the litigation in court Before Judge [redacted] the case involved [redacted] trying to sue me for unpayed Hoa Fees to him Judge [redacted] through out that case because I had paid my Hoa fees to our newly elected Board and not to [redacted] it was not a case to determine if [redacted] was president You have again been miss informed from [redacted] You need to get your factsReceiving those rents still make you liable for the HOA fees that are apart of thyose rents As for the dumpster I have in my posetion a bill from Republic Services this one dating back to 4/26/which shows a bill made out to [redacted] Place Townhomes (Ace Rental [redacted] ln.(li) PO [redacted] You have no dumpster there nor on the other buildings around that has a dumpster that you ManageThe dumpster that is own our property is Yours which makes you liable for the damages caused to our parking lot from Republic servicesand for pryor funds spent out of our HOA account to do pryor repairsget your facts [redacted] President Kensington HOA
Dear Ms [redacted] ,We do not have an executed contract within our file for you at the Ace Rental Management office building We do have an email copy of the document you noted in your response that contains your signature It has multiple suggested language changes hand written on the contract as you notedWe do not execute contracts with these types of changes so there should have been some further conversation or communication between you and our property manager to work out the details Do you have an executed copy of a final management contract? If so, we would appreciate the opportunity to review it as you previously noted because we do not have an executed copy.As distinguished in our previous response, it is the executed management contract that triggers a property to be placed on the periodic inspection list Without an executed contract there is nothing that would activate that process within our office.What causes our finance manager to take management fees in the office is a different mechanism altogether as compared to maintenance being prompted to perform an inspection The fact that money is coming in and needs to be disbursed to an owner triggers that specific process In contrast, tenants calling in and reporting issues with a property we manage triggers the maintenance department to consult as needed with the owner and dispatch appropriate vendor(s) to rectify the problem(s).When you emailed me, I contacted our maintenance manager and instructed her to perform an inspection as soon as possible because I assumed we had an executed management contract in place with you for the property in question The only reason I instructed our maintenance manager to perform an inspection was specifically a result of your request for us to do so There was no other underlying reason I am not involved at the office on any kind of regular basis If something does get by one of our employees and an owner like yourself contacts me directly, my response is to contact my employees and prompt them to take care of their respective jobs which includes follow up with that owner That was done in this case as in other cases, but in the process of following up with the office employees, it was discovered within a few days that there was no executed contract in place for your property that we could find.In regards to the timing of your checks, they are handled in the same manner as all of our other owners and as long as rent payments come in on time or close to it, all checks are sent out on the same day of the month This has always been our company practice.As noted previously, unless there is evidence to the contrary, we do not have an executed contract that most specifically in the case of this response is used to trigger a property’s inspection occurrence I would like for you to understand that your property’s inspections or lack thereof was not some intentional slight against you but was the result of what appears to be an incomplete process of getting an executed management contract in place No verbal communication should have been allowed to determine, even for the short period of your vacation, how your property was handled by our office This was the first step in the wrong direction and it is an anomaly that has no precedence within our office We should have insisted that you come in and sign the management contract before leaving on vacation or given you the responsibility for that property until a clear written agreement was signed by both parties Why this did not happen is unclear at this point.Based upon the recent inspection that was performed, there were no issues with the condition of your property This being understood, we recognize that both our office and our owners have shared responsibility to insure that agreements governing the handling of individual properties are in place and agreed Our desire is to complete an agreement that is executed by both Ace Rental Management and yourself so that we can get on solid footing moving forward and consider this a learning experience for both parties.As stated previously, we would be happy to look at a copy of the executed contract if you have one If not, our options remain as follows: Complete a management contract for the purpose of delineating all expectations both on the part of Ace Rental Management and Ms [redacted] Terminate all services that Ace Rental Management currently provides Ms [redacted] at the end of the month of her choosing.Sincerely, [redacted] ***