Dear Revdex.com of Northeast Florida,Mrs*** *** contacted us shortly after contacting the Revdex.com when her car broke down prior to their Christmas trip homeWe had her vehicle towed to Duval Ford and put her in a loaner vehicle so we could inspect the vehicle to determine the problem We have set
up a reservation for Mrs*** to come in Tuesday, January 13th at 6:30pm to trade her out of her current vehicle & return the loaner vehiclePlease let me know if you have any other questions or need any additional information.Thank you,*** ***
*** *** ** ***
***
Duval Ford agrees to provide a loaner vehicle to [redacted] while DF operates [redacted]'s vehicle in an attempt to duplicate the harsh shifting concern. Duval Ford also agrees to reprogram the vehicle's computer at no charge. We thank [redacted] for his business and...
understanding and apologize for any inconvenience we may have caused. [redacted], for Duval Ford.
Re: Case #[redacted]Mr. [redacted] To whom it may concern, Duval Ford is not a lender but secures financing as a convenience
using third parties. Unfortunately, we were not able to secure financing
at the payment Mr. [redacted] requested but we were able to secure financing without
a co-signer & $0 down. Duval Ford has attempted several times to work with
Mr. [redacted] but the lenders were unable to accommodate the terms he requested.
We would love to sell Mr. [redacted] the vehicle if he would like to secure
financing through his own personal financial institution. It is our goal to
make sure every customer has a great experience and we apologize the lenders
were unable to accommodate Mr. [redacted]'s terms requested. Sincerely,[redacted]Duval Ford
Revdex.com:The dealership was very responsive to my issues and have resolve everything to my satisfaction.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ...
Revdex.com of Northeast FloridaRe: [redacted]To whom it may concern,We have contacted Mr. [redacted] and explained Duval Ford does not offer credit, but secures the financing as a convenience using third parties. Our Finance Director has made a few phone calls and was able to secure financing based on...
the information the customer submitted. I have notified Mr. [redacted] and set a reservation for him to meet with our finance director this afternoon. It is our goal to take great care of each customer.Sincerely,[redacted]Duval Ford
On July 14, 2016 Mr [redacted] brought in his 2013 [redacted] vin #[redacted] with 53,562 miles on it for a concern of seeing white smoke coming from the exhaust. Upon inspection and diagnosis it was determined that the vehicle would require engine repair. Once all the tests and facts...
were gathered and a cost cap analysis was performed it was determined that the vehicle would receive a short block with related required assembly parts and for the engine head to be inspected for repair / reseal. All parts were placed on order and the short block was found to be on back order. The engine short block was placed on urgent or E – order in attempt to expedite the delivery of the part. The customer has had consistent contact and updates from the [redacted] and was informed that the expected date of delivery of the parts would be around the end of August or first of September. [redacted] discussed transportation with the customer and was told that he was using a family members car but may need a loaner or rental after September came about due to him taking a new job. [redacted] assured the customer we would work with him in those regards. Currently the head is in process of the inspection / repair and all parts are in with exception of the backoredred short block. The latest update given to the customer was on August 15th, 2016 to inform that all dates were still on track and unchanged.
Today (September 20,2017), [redacted], Service Manager of Duval Ford, spoke with Mr. [redacted] and resolved the issues raised by Mr. [redacted] in his complaint. We appreciate Mr. [redacted] bringing his concerns to our attention and allowing Duval Ford to address and resolve them. We highly value Mr. [redacted]'s patronage and stand ready to assist Mr. [redacted] in the future. [redacted], for Duval Motor Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com of Northeast Florida,Mrs*** *** contacted us shortly after contacting the Revdex.com when her car broke down prior to their Christmas trip homeWe had her vehicle towed to Duval Ford and put her in a loaner vehicle so we could inspect the vehicle to determine the problem We have set
up a reservation for Mrs*** to come in Tuesday, January 13th at 6:30pm to trade her out of her current vehicle & return the loaner vehiclePlease let me know if you have any other questions or need any additional information.Thank you,*** ***
*** *** ** ***
***
Duval Ford agrees to provide a loaner vehicle to [redacted] while DF operates [redacted]'s vehicle in an attempt to duplicate the harsh shifting concern. Duval Ford also agrees to reprogram the vehicle's computer at no charge. We thank [redacted] for his business and...
understanding and apologize for any inconvenience we may have caused. [redacted], for Duval Ford.
Re: Case #[redacted]Mr. [redacted] To whom it may concern, Duval Ford is not a lender but secures financing as a convenience
using third parties. Unfortunately, we were not able to secure financing
at the payment Mr. [redacted] requested but we were able to secure financing without
a co-signer & $0 down. Duval Ford has attempted several times to work with
Mr. [redacted] but the lenders were unable to accommodate the terms he requested.
We would love to sell Mr. [redacted] the vehicle if he would like to secure
financing through his own personal financial institution. It is our goal to
make sure every customer has a great experience and we apologize the lenders
were unable to accommodate Mr. [redacted]'s terms requested. Sincerely,[redacted]Duval Ford
Revdex.com:The dealership was very responsive to my issues and have resolve everything to my satisfaction.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ...
Regards,
[redacted]
Revdex.com of Northeast FloridaRe: [redacted]To whom it may concern,We have contacted Mr. [redacted] and explained Duval Ford does not offer credit, but secures the financing as a convenience using third parties. Our Finance Director has made a few phone calls and was able to secure financing based on...
the information the customer submitted. I have notified Mr. [redacted] and set a reservation for him to meet with our finance director this afternoon. It is our goal to take great care of each customer.Sincerely,[redacted]Duval Ford
On July 14, 2016 Mr [redacted] brought in his 2013 [redacted] vin #[redacted] with 53,562 miles on it for a concern of seeing white smoke coming from the exhaust. Upon inspection and diagnosis it was determined that the vehicle would require engine repair. Once all the tests and facts...
were gathered and a cost cap analysis was performed it was determined that the vehicle would receive a short block with related required assembly parts and for the engine head to be inspected for repair / reseal. All parts were placed on order and the short block was found to be on back order. The engine short block was placed on urgent or E – order in attempt to expedite the delivery of the part. The customer has had consistent contact and updates from the [redacted] and was informed that the expected date of delivery of the parts would be around the end of August or first of September. [redacted] discussed transportation with the customer and was told that he was using a family members car but may need a loaner or rental after September came about due to him taking a new job. [redacted] assured the customer we would work with him in those regards. Currently the head is in process of the inspection / repair and all parts are in with exception of the backoredred short block. The latest update given to the customer was on August 15th, 2016 to inform that all dates were still on track and unchanged.
Today (September 20,2017), [redacted], Service Manager of Duval Ford, spoke with Mr. [redacted] and resolved the issues raised by Mr. [redacted] in his complaint. We appreciate Mr. [redacted] bringing his concerns to our attention and allowing Duval Ford to address and resolve them. We highly value Mr. [redacted]'s patronage and stand ready to assist Mr. [redacted] in the future. [redacted], for Duval Motor Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]