Dear Ms [redacted] : The Customer Advocate Department of Carrington Property Services, LLC (“CPS”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding the above-referenced property received in our office via email on October 19, CPS is committed to providing responsible property management services and we would like to address any concerns you may haveThe following is our response to the issue(s) raised in your inquiry As we understand your complaint, you state that CPS initially informed you that we would honor your security deposit in the amount of $2,as your last two (2) months of rent in the amount of $1,eachNotwithstanding CPS’s confirmation, you claim that the new property management company, [redacted] , is unwilling to honor your prior agreement with CPS to apply your security deposit towards the last two (2) months of rentConsequently, your desired resolution is for [redacted] to honor your prior agreement with CPS and to remove any late fees that were assessed to your account At the outset, please accept this correspondence as confirmation that CPS is unable to find any evidence to substantiate your claimMore specifically, please know that it is not CPS’s practice to allow the use of a security deposit as rent which was made clear to you in the terms and conditions of the Receipt of Deposit/Fees and the Residential Lease Agreement that you agreed to and acceptedPursuant to the Receipt of Deposit/Fees, you were advised that the “security deposit may not be used in lieu of paying the last month’s rent.” Additionally, pursuant to the Residential Lease Agreement, on page 3, section 7(c), you were also advised that “you may not withhold payment of any portion of the last month’s rent on grounds that the security deposit is security for unpaid rent.” For your reference and review, attached hereto as Exhibit “A” please find a copy of the Receipt of Deposit/Fees and the Residential Lease Agreement Based on the foregoing investigation and review of the account, we are unable to find any evidence of wrongdoing on CPS’s behalfMoreover, we would like to take this opportunity to thank you for bringing this matter to our attention and allowing us the opportunity to resolve your concernsPlease know that CPS understands your frustration and we sincerely apologize for any perceived unprofessional customer service you believe you may have received from our office while we confirmed the terms and conditions of your lease agreement with regard to the security deposit We trust that this communication addresses all of the concerns noted in your complaintIf you have any further questions, please contact the undersigned at [redacted] , Monday through Friday, from 8:00AM to 5:00PM, Pacific Time Sincerely, [redacted] Customer Advocate CC: Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Ms [redacted] : The Customer Advocate Department of Carrington Property Services, LLC (“CPS”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding the above-referenced property received in our office via email on October 19, CPS is committed to providing responsible property management services and we would like to address any concerns you may haveThe following is our response to the issue(s) raised in your inquiry As we understand your complaint, you state that CPS initially informed you that we would honor your security deposit in the amount of $2,as your last two (2) months of rent in the amount of $1,eachNotwithstanding CPS’s confirmation, you claim that the new property management company, [redacted] , is unwilling to honor your prior agreement with CPS to apply your security deposit towards the last two (2) months of rentConsequently, your desired resolution is for [redacted] to honor your prior agreement with CPS and to remove any late fees that were assessed to your account At the outset, please accept this correspondence as confirmation that CPS is unable to find any evidence to substantiate your claimMore specifically, please know that it is not CPS’s practice to allow the use of a security deposit as rent which was made clear to you in the terms and conditions of the Receipt of Deposit/Fees and the Residential Lease Agreement that you agreed to and acceptedPursuant to the Receipt of Deposit/Fees, you were advised that the “security deposit may not be used in lieu of paying the last month’s rent.” Additionally, pursuant to the Residential Lease Agreement, on page 3, section 7(c), you were also advised that “you may not withhold payment of any portion of the last month’s rent on grounds that the security deposit is security for unpaid rent.” For your reference and review, attached hereto as Exhibit “A” please find a copy of the Receipt of Deposit/Fees and the Residential Lease Agreement Based on the foregoing investigation and review of the account, we are unable to find any evidence of wrongdoing on CPS’s behalfMoreover, we would like to take this opportunity to thank you for bringing this matter to our attention and allowing us the opportunity to resolve your concernsPlease know that CPS understands your frustration and we sincerely apologize for any perceived unprofessional customer service you believe you may have received from our office while we confirmed the terms and conditions of your lease agreement with regard to the security deposit We trust that this communication addresses all of the concerns noted in your complaintIf you have any further questions, please contact the undersigned at [redacted] , Monday through Friday, from 8:00AM to 5:00PM, Pacific Time Sincerely, [redacted] Customer Advocate CC: Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]