Carrisal Construction, LLC

Good morning to whom it may concern first of all it is true everything she says and your statement the fact is I've been out here years and have experience roofs then the customer she was on the schedule for Monday that day there was rain in the forecast I told her that so she fired me in a very rude way I try to accommodate all my customers to the best of my ability I told her how to refund her moneyin days just lake the contract says when she signed it it storm that day and the next day I was having a horrible experience prior to that for a customer that wasn't patient she kept on saying is not going to rain too fife you have plenty of time to do the roof lots and lots of pressure so I just said to her that job cost me 18,out of my pocket if I would stick it through the insurance my insurance rates Will go through the roof for the rest of the company's existence I'm sorry I cannot please everybody I'm sorry about any inconvenience but you have to understand one mistake is very costly your money has been refunded on the 25th checks come out Alabama checks it'll take to days again I can't apologize enough for an unsatisfied customer also for me listening to the customer on the inside got Tempest sheets of sheet rock ceiling fans carpet vinyl New installation putting everything in storage having a cleanup crew I didn't walk away from this job I manned up and took responsibility at no cost to the customer I will be more than happy to give you the customers name address telephone number if you wish to contact them again I couldn't take that chance in spite of this lady [redacted] yelling at me this is her response for my customers to read and hopefully this bad review don't sound so bad when you hear both sides of the story thank you and God bless you

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have read Mr[redacted] responseFirst of all, my name is [redacted] , not [redacted] Secondly, He states I paid him in three different paymentsThis is true but only after he told me he needed the money to purchase materialsNormally, I would not pay up front for some thing like this before the job was completedThirdly, I never said any thing about being a disabled veteranIt is on the license plates of my vehicleI never asked for any modifications to my homeI have only asked for what was agreed on before the contract was written by Mr[redacted] The only change was, I asked if his company also done inside paintingHe indicated he did and I showed him what I wanted painted which was my living room, hall way and my dining roomHe quoted me a price of seven hundred, fifty dollars and I thought was acceptable compared to other quotes I had receivedHe also stayed I was on top of him though the processIn a sense, he is rightThe majority of the work was on the front of the house meaning the carportAnd yes I was there watching as I like to set out side and enjoying the outdoorsI always set on my porchI do not agree with his statement about me raising my voiceWhen we returned from our trip to New York, after a couple of days, we received some rainThat is when I realized the panels on the carport were not cut correctly when the water was falling on my porch as indicated in my initial complaintI called Mr [redacted] at that time and when I told him about it, he immediately become upset and asked why I had waited so long to call himAgain, referring to my original complaint, He knew I was out of town during that time frameHe started to raise His voice at me and yes, I did get upset that he would blame me and tell me "NOT" to disrespect himI did not disrespect him in any way, I did not curse at him, and I did not argue with himI just told him to come out and I would show him what I was talking aboutHe agreed and came out the next and was very cordial and did not appear to be upsetI showed him what I was talking aboutHe said it was no problem and that he would order some thin that could be installed to correct the down flow and that would stop it from draining on my porchI have no idea what a perch stop is.Lastly, my back ground in the military has nothing to do with this problemNeither does my financial positionAll he should be concerned about is did he get paidHe requested monies up front in order to purchase materialsHe received them at the times he asked for themWhen all the projects were com[pleted, Mr[redacted] was paid in full and I have receipts signed by him or his worker

This is Mr [redacted] owner for years of carrisal construction if you can tell by the long review that this man is making he is hurting for money because of the funeral I've been notified and wants a refund I am not going to refund one penny if he reads behind his contract if we have to go to court for any reason he has to pay court costs and attorney fees I am willing to fix whatever needs to be fixedBut this is not the issue here he wants a refund I am not doing it I try calling this man several times to try to work things out he is not reasonable why number one he's way up there in age 2nd of all he thinks he still in the militarythis matter will probably end up in court costing us both time and money it is not going to be resolved I tried my best to reach out to this man he doesn't want to be reasonable Also on my behalf I did your niece house that you recommended same thing roof painting outside at in wood replacement and she said I didn't awesome job I think you are just hurting for money and I will not give you the satisfaction of even thinking about getting my attorneys and suing you for slander

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I [redacted] would like to withdraw my complaint against [redacted] Construction Custom Remodeling Regards, [redacted] [redacted]

HelloThis is to inform that we have refunded the money to [redacted] thru our attorneys and as per the agreement, all negative reviews should be removed permanently from all social media websites as of november 13th

To whom it may concern I am responding to this complaint this customer is an attorney he really stressed me out wanted me there every day including so much that I got sick the last two days I told my guys just to do the best I can because I wasn't there I was in the hospital their pattern was laid wrong when I got back two days later I picked up the tile that was wrong the customer was already real upset these people have the resources to throw their weight around I had did a lot of extra stuff for them when he told me just bill me for all the extra stuff and I did I charge him $extra on the granite of his choice for customizing range to fit I put him all his appliances in at no charge In trade that he bought his own faucet I also charged him $for turning his cabinets in to wood cabinets instead of presswood his house was left sparkling clean it was daily cleanup no trash left behind feet of shoe mold at two dollars a foot to install and paint that's $also in his contract it states tile he wanted Travitine needs to be sealed before grouting if not the tile will suck up the grout also at two dollars a foot that's $then there was a room that I did not measure our agreement was half on the tile because he picked out an expensive tile it was going to be ft.² extra that's $more from him I told him I am writing a new contract for these extra things he very mad always threatening to sue me this time I said all right ahead I need you to send me this contract that you're going to pay me at the end and I will complete your job he said no it's a matter of fact he no longer need my services I said I will finish the job he said no that he no longer needed my services ft.² of tile is laid he didn't complain about that until the end again I asked I will be more than happy to finish your job just signed me the contract for the extra stuff and I will do it all the materials are there except for the extra ft.² of tile I have receipts for all the shoe mold and the grout and sealer it's hard to please a customer that has all the resources to do whatever they want to do i'm just a small company barely making itAnd he's right I had three people there that did not know what they were doing there just helpers but he keeps on wanting more people in his house to do more work faster I kept telling him it's not about fastness it's about getting the job done right

Complaint: [redacted] I am rejecting this response because: As stated by the business owner, the travertine pattern was laid wrongThe problem is that it was throughout the entire house, not just a couple of tiles as he statesThe contractor did not know, nor his employees, how to lay travertine and I had to hire another company to tear down what his company laid down wrongThe pattern is called Versalle Pattern and he ruined the entire houseIn fact, I had to ask him on several occasions if he knew what he was doing and his response was always, I have been doing this for over years, so I trusted himHe wrote a hot check for my tile even though I paid for it in advanceHe now may be facing criminal charges and a felony for writing checks without fundsHe also did not know how to lay the back splash as it is not sealed nor glued rightThere are pieces falling off from what he didI had to hire another company to his substandard job since not only pieces are falling off, he did not finish the cornersHe also put the wrong glue in the fire place and now the pieces are falling as wellMy fire place had glasses door and now you cannot put them in since he closed the aperture and it is an impossibility to fixI have to replace the entire job according to reputable companies that have come to as the damage in my houseThe company moved my furniture but as I discover now, he ruined several pieces of furniture such as a bed, chairs, tables an othersThis guy and his workers do not care about other people's belongings and he believes, according to his statement, that I am an attorney that has all the money in the worldI can assure you, I work hard to earn my money, and I would never do something for a client that I am not capable of doing, unlike Mr [redacted] , I am an honest hard working man, I wish I could say the same about the owner or his companyThe most interesting part is this, I researched this company and read nothing but good reviews from home advisor as well as the Revdex.com, now I am finding this very hard to believe since Mr [redacted] was dishonest, incapable of handling the job and all he was interested in was my moneyThe fact is that the company is not capable of handling construction jobs that are extensive and all the owner did was take $26,from my hard earned money and left my house destroyedI have copies of what I had to pay to this new companies to do what he said that he was going to do but did notHe knew that I have two little girls that are asthmatic and he took advantage of my family by making promises that he could not keepHe wrote hot checks for the travertine that I paid for in advance and now, he may be facing criminal charges This is the Mr [redacted] that I know so for him to come crying about his sad story its preposterous to meHe needs to be held accountable for his actionsThis needs to be reflected on the Revdex.com profile, [redacted] This is unacceptable! Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
The company has not refunded all monies due however we did set up payment arrangements with my husband and meThe company sent a payment of $which is a payment towards the balance of the funds that he received from my husband and Me Our agreement is that the company will send my husband and I a payment of $a month on or before the 15th of each month the first payment was received on November 17, and was cashed on November Per our agreement my husband and I agreed to remove our comments as long as the company uphold the payment agreementI am looking forward to working with the company personally to uphold our agreement.
Regards,
*** ***

Hi, this Is *** *** with Carrisal Construction regarding ID of ***We apologize for any inconvenience and will refund amount of $Thank you Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am in agreement to accept the refund in the amount of $I will be expecting a refund within the next days
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I believe Mr.[redacted], you are assuming, many things that have nothing to do with this problem.One, I don't understand your reference to a funeral. My Mother-in-law passed away at the age of one hundred years of age. She was smart enough years ago to buy an insurance plan that "PAID" for Her entire funeral not that it is of any concern of yours. Get your facts straight before you start making false accusations.Two" I don't know why you insist in bringing up my military history. If you could possibly explain to every one, what you are talking about, so maybe we could all understand.Three, I "DON"T" need your stupid money. I am way better off than you can imagine not that, again, it is any of your business. As you know I paid you cash money that came out of "MY" pocket.You also make reference to having called me on several occasions. Well, just so you know I anticipated your making this claim so, I contacted both of my carriers and asked for all phone calls received from the first of May to the end of July, and surprise,surprise, there is only three calls made from you to me. They are, 5-16-2016, 7:55  PM, one minute,24 seconds .Next call was on 6-20-2016, 9:46:23 AM, 37 seconds, and lastly, on 7-5-2016, 10:21 AM,  less than one minute.Now Mr.Carrisal, if you wish to continue this unnecessary dialog, let us continue. How ever, if as you say you are willing to solve this conflict, I am willing to talk one more time and like gentleman. No raising voices, no more accusations just setting down discussing what is wrong, what you are willing to contribute to a solution. I know what is wrong and I want it corrected ASAP. No more BS.You also made reference to a court challenge. With all my pictures, phone records and copies of all our written correspondence, I don't think I will be paying any court costs. One thing I learned in my career in service is always to CYA. The ball is in your court. You have my number. I will await your call but will not wait forever.

To whom it may concern I am responding to this complaint this customer is an attorney he really stressed me out wanted me there every day including so much that I got sick the last two days I told my guys just to do the best I can because I wasn't there I was in the hospital their pattern was laid...

wrong when I got back two days later I picked up the tile that was wrong the customer was already real upset these people have the resources to throw their weight around I had did a lot of extra stuff for them when he told me just bill me for all the extra stuff and I did I charge him $800 extra on the granite of his choice 150 for customizing range to fit I put him all his appliances in at no charge In trade that he bought his own faucet I also charged him $400 for turning his cabinets in to wood cabinets instead of presswood his house was left sparkling clean it was daily cleanup no trash left behind 400 feet of shoe mold at two dollars a foot to install and paint that's $800 also in his contract it states tile he wanted Travitine needs to be sealed before grouting if not the tile will suck up the grout also at two dollars a foot that's $2800 then there was a room that I did not measure our agreement was half on the tile because he picked out an expensive tile it was going to be 300 ft.² extra that's $600 more from him I told him I am writing a new contract for these extra things he very mad always threatening to sue me this time I said all right ahead I need you to send me this contract that you're going to pay me at the end and I will complete your job he said no it's a matter of fact he no longer need my services I said I will finish the job he said no that he no longer needed my services 1600 ft.² of tile is laid he didn't complain about that until the end again I asked I will be more than happy to finish your job just signed me the contract for the extra stuff and I will do it all the materials are there except for the extra 300 ft.² of tile I have receipts for all the shoe mold and the grout and sealer it's hard to please a customer that has all the resources to do whatever they want to do  i'm just a small company barely making it. And he's right I had three people there that did not know what they were doing there just helpers but he keeps on wanting more people in his house to do more work faster I kept telling him it's not about fastness it's about getting the job done right

Complaint: [redacted]
I am rejecting this response because: As stated by the business owner, the travertine pattern was laid wrong. The problem is that it was throughout the entire house, not just a couple of tiles as he states. The contractor did not know, nor his employees, how to lay travertine and I had to hire another company to tear down what his company laid down wrong. The pattern is called Versalle Pattern and he ruined the entire house. In fact, I had to ask him on several occasions if he knew what he was doing and his response was always, I have been doing this for over 30 years, so I trusted him. He wrote a hot check for my tile even though I paid for it in advance. He now may be facing criminal charges and a felony for writing checks without funds. He also did not know how to lay the back splash as it is not sealed nor glued right. There are pieces falling off from what he did. I had to hire another company to re-do his substandard job since not only pieces are falling off, he did not finish the corners. He also put the wrong glue in the fire place and now the pieces are falling as well. My fire place had glasses door and now you cannot put them in since he closed the aperture and it is an impossibility to fix. I have to replace the entire job according to reputable companies that have come to as the damage in my house. The company moved my furniture but as I discover now, he ruined several pieces of furniture such as a bed, chairs, tables an others. This guy and his workers do not care about other people's belongings and he believes, according to his statement, that I am an attorney that has all the money in the world. I can assure you, I work hard to earn my money, and I would never do something for a client that I am not capable of doing, unlike Mr. [redacted], I am an honest hard working man, I wish I could say the same about the owner or his company. The most interesting part is this, I researched this company and read nothing but good reviews from home advisor as well as the Revdex.com, now I am finding this very hard to believe since Mr. [redacted] was dishonest, incapable of handling the job and all he was interested in was my money. The fact is that the company is not capable of handling construction jobs that are extensive and all the owner did was take $26,400.00 from my hard earned money and left my house destroyed. I have copies of what I had to pay to this new companies to do what he said that he was going to do but did not. He knew that I have two little girls that are asthmatic and he took advantage of my family by making promises that he could not keep. He wrote hot checks for the travertine that I paid for in advance and now, he may be facing criminal charges.  This is the Mr. [redacted] that I know so for him to come crying about his sad story its preposterous to me. He needs to be held accountable for his actions. This needs to be reflected on the Revdex.com profile, [redacted]. This is unacceptable!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I have read Mr.[redacted] response. First of all, my name is [redacted], not [redacted]. Secondly, He states I paid him in three different payments. This is true but only after he told me he needed the money to purchase materials. Normally, I would not pay up front for some thing like this before the job was completed. Thirdly, I never said any thing about being a disabled veteran. It is on the license plates of my vehicle. I never asked for any modifications to my home. I have only asked for what was agreed on before the contract was written by Mr.[redacted]. The only change was, I asked if his company also done inside painting. He indicated he did and I showed him what I wanted painted which was my living room, hall way and my dining room. He quoted me a price of seven hundred, fifty dollars and I thought was acceptable compared to other quotes I had received. He also stayed I was on top of him though the process. In a sense, he is right. The majority of the work was on the front of the house meaning the carport. And yes I was there watching as I like to set out side and enjoying the outdoors. I always set on my porchI do not agree with his statement about me raising my voice. When we returned from our trip to New York, after a couple of days, we received some rain. That is when I realized the panels on the carport were not cut correctly when the water was falling on my porch as indicated in my initial complaint. I called Mr. [redacted] at that time and when I told him about it, he immediately become upset and asked why I had waited so long to call him. Again, referring to my original complaint, He knew I was out of town during that time frame. He started to raise His voice at me and yes, I did get upset that he would blame me and tell me "NOT" to disrespect him. I did not disrespect him in any way, I did not curse at him, and I did not argue with him. I just told him to come out and I would show him what I was talking about. He agreed and came out the next and was very cordial and did not appear to be upset. I showed him what I was talking about. He said it was no problem and that he would order some thin that could be installed to correct the down flow and that would stop it from draining on my porch. I have no idea what a perch stop is.Lastly, my back ground in the military has nothing to do with this problem. Neither does my financial position. All he should be concerned about is did he get paid. He requested monies up front in order to purchase materials. He received them at the times he asked for them. When all the projects were com[pleted, Mr.[redacted] was paid in full and I have receipts signed by him or his worker.

Good morning to whom it may concern first of all it is true everything she says and your statement the fact is I've been out here 38 years and have experience roofs then the customer she was on the schedule for Monday that day there was rain in the forecast I told her that so she fired me in a very...

rude way I try to accommodate all my customers to the best of my ability I told her how to refund her moneyin 30 days just lake the contract says when she signed it it storm that day and the next day I was having a horrible experience prior to that for a customer that wasn't patient she kept on saying is not going to rain too fife you have plenty of time to do the roof lots and lots of pressure so I just said to her that job cost me 18,000 out of my pocket if I would stick it through the insurance my insurance rates Will go through the roof for the rest of the company's existence I'm sorry I cannot please everybody I'm sorry about any inconvenience but you have to understand one mistake is very costly your money has been refunded on the 25th checks come out Alabama checks it'll take 2 to 3 days again I can't apologize enough for an unsatisfied customer also for me listening to the customer on the inside got Tempest 40 sheets of sheet rock ceiling fans carpet vinyl New installation putting everything in storage having a cleanup crew I didn't walk away from this job I manned up and took responsibility at no cost to the customer I will be more than happy to give you the customers name address telephone number if you wish to contact them again I couldn't take that chance in spite of this lady [redacted] yelling at me this is her response for my customers to read and hopefully this bad review don't sound so bad when you hear both sides of the story thank you and God bless you

I am replying to Mr. [redacted] complaint first of all he paid me in three separate payments all the time we were walking to the all of the job always complaining about everything talking that he was a retired veteran demanding all kind of changes in his job he was on top of us every step of the way...

why would he pay me all that money after walking the job and as for his neighbor that recommended us to him I will be more than happy to give you her name since the storm hit I've done over 300 claims no complaints the complaint started when he wanted bird stops underneath his metal I had to special order those birds stops that's when every thing started mr. [redacted] started raising his voice at me demanding for me to come back and finish the job I responded that's cosmetics and because of this man's age and his background with the military he is used to demanding stuff and getting it done fast I cannot pull people of roofs to come and put perch stops at his convenience he is always out of town I tried reaching him he would return my calls five days later again at his convenience and again yelling I told him I don't have to put up with his tone of voice he is also taking me to small Court claim trying to get all his money back $10,000 of that went to his materials everything got done that he requested if Mr. [redacted] was right on top of me the whole time making sure that everything was going right and he paid me in full why is he complaining now I will not refund one penny of this job money I will fix what he wants me to fix but that's it I didn't take his money and didn't do his job I think he's just hurting for money to take another trip

This is Mr. [redacted] owner for 38 years of carrisal construction if you can tell by the long review that this man is making he is hurting for money because of the funeral I've been notified and wants a refund I am not going to refund one penny if he reads behind his contract if we have to go to court for any reason he has to pay court costs and attorney fees I am willing to fix whatever needs to be fixed. But this is not the issue here he wants a refund I am not doing it I try calling this man several times to try to work things out he is not reasonable why number one he's way up there in age 2nd of all he thinks he still in the militarythis matter will probably end up in court costing us both time and money it is not going to be resolved I tried my best to reach out to this man he doesn't want to be reasonable Also on my behalf I did your niece house that you recommended same thing roof painting outside at in wood replacement and she said I didn't awesome job I think you are just hurting for money and I will not give you the satisfaction of even thinking about getting my attorneys and suing you for slander

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I [redacted] would like to withdraw my complaint against [redacted] Construction Custom Remodeling.
Regards,
[redacted] ...

[redacted]

Hello. This is to inform that we have refunded the money to [redacted] thru our attorneys and as per the agreement, all negative reviews should be removed permanently from all social media websites as of november 13th 2017.