Thank you for bringing this to our attention Our General Manager *** *** spoke with Ms *** on Monday February 15, explained what happened from the hotel's side, apologized to her about this incident and refunded her *** (ending in ***) for all charges
"line-height: 1em;">The short story is that her original reservation with us (for nights arriving on Feb 12) was canceled on January Not realizing that *** *** reservation was canceled, when she arrived at the hotel on February 12, our Front Desk checked her into a room that was booked by another guest with the same last name (*** ***) When *** *** arrived on property, she demanded to be given the unique suite which she had booked with us (Fleming James Parlour Suite- Room 218) The hotel was sold out and our staff made some bad judgment calls on how to handle the situation Needless to say, we have taken the appropriate disciplinary action with the team members involved in the situation as we would never ever want to move a guest out of their room at 1AM, especially in the manner described by Ms*** ***
We are terribly apologetic for Ms *** stay and request that the Revdex.com close this case Evidence of our refund to Ms*** *** credit card is attached (as you will see, the folio is in the name of *** *** but the credit card number is that of *** ***)
Thank you for bringing this to our attention Our General Manager *** *** spoke with Ms *** on Monday February 15, explained what happened from the hotel's side, apologized to her about this incident and refunded her *** (ending in ***) for all charges
"line-height: 1em;">The short story is that her original reservation with us (for nights arriving on Feb 12) was canceled on January Not realizing that *** *** reservation was canceled, when she arrived at the hotel on February 12, our Front Desk checked her into a room that was booked by another guest with the same last name (*** ***) When *** *** arrived on property, she demanded to be given the unique suite which she had booked with us (Fleming James Parlour Suite- Room 218) The hotel was sold out and our staff made some bad judgment calls on how to handle the situation Needless to say, we have taken the appropriate disciplinary action with the team members involved in the situation as we would never ever want to move a guest out of their room at 1AM, especially in the manner described by Ms*** ***
We are terribly apologetic for Ms *** stay and request that the Revdex.com close this case Evidence of our refund to Ms*** *** credit card is attached (as you will see, the folio is in the name of *** *** but the credit card number is that of *** ***)