It is our standard procedure to contact our lease customers between 6-months prior to expiration to provide options for considerationThere are also instances where customers can take advantage of early lease termination without any penalty and this is the case in the current situation
Mrand Mrs*** expressed interest in keeping their monthly payment the same if they were to move into a new vehicle at the time There were remaining payments on the vehicle at the time of the recent transaction so our business manager rolled them into the new payment structure, however they did not incur any penalties Because Mr*** wanted to add in an extended warranty on the new vehicle this did cause the monthly payments to increase which was agreed upon at time of signing Our general sales manager was alerted to the error of being charged for the VIN etching and he reimbursed the customer
It is our standard procedure to contact our lease customers between 6-months prior to expiration to provide options for considerationThere are also instances where customers can take advantage of early lease termination without any penalty and this is the case in the current situation
Mrand Mrs*** expressed interest in keeping their monthly payment the same if they were to move into a new vehicle at the time There were remaining payments on the vehicle at the time of the recent transaction so our business manager rolled them into the new payment structure, however they did not incur any penalties Because Mr*** wanted to add in an extended warranty on the new vehicle this did cause the monthly payments to increase which was agreed upon at time of signing Our general sales manager was alerted to the error of being charged for the VIN etching and he reimbursed the customer