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Carroll Organization

2600 Harvest Creek Pl, Cary, North Carolina, United States, 27518-6475

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Property has left me with no AC indoors for over two weeks now an have no intention of compensation for the loss of those services through my rent.

The first work order created maintenance just came in an turned on the air an left as if I didn't know how to turn on the air. The second emergency work order they placed a stand up window AC in my living room, an have since stated that they do not have the parts on hand to fix the AC until further notice.

Temperatures outdoors are reaching highs of 94 degrees this week an so even with this AC in my second floor apartment indoor temperatures are reaching 78 - 82 degrees indoors by noon for me.

I work overnight, so imagine not being able to sleep for more then 5 hrs before you wait up in your own sweat with no way to cool off. Lack of sleep also had an affect on either strengthening or weakening Someone's immune system an during this pandemic, this property needs to make an exception an find a local solution to repairing this AC if their contracted vendors can't help.

Desired Outcome

Repair I would like my AC fixed before the first of Sept or I would an adjustment to my rent due to the fact that the services that should be provided in my rent are not being provided.

Carroll Organization Response • Sep 09, 2020

8/10/20-work order received from resident "AC not cooling in apt-set on 69 but stayed around 80".Our technician went to apt, dropped temp to 62 to see if AC would kick on. It did and he felt cool air coming out. He went outside to check the unit & freon levels, all were good. The tech then went back to apt to air in the apt was reading 62, this is where he set the thermostat so it appeared to be working. 8/13/20-work order received from resident "AC not cooling in apt-set on 69 but stayed around 80". Same tech went to the apt, replaced the capacitor. He came back out due to it shutting off and found a baby snake in contactor board that might be causing problems. Tech replaced the contactor board. 8/17/20-NO work order created as the resident never called anything in. The tech crossed paths with the resident on the property and she stated that the AC was still not working. It was determined at this time that there was an internal issue with the condensing unit. The tech told the resident that he would place an order for the AC replacement and to please be patient as due to COVID everything is on back order. The tech placed a portable AC unit in her home at this time. The new condensing unit was received on 8/25 and the new air handler was received on 8/27. Both were installed in the residents apt by a contractor on 8/28. Ms. Hill has not once contacted the office or made any written or verbal request for any type of compensation prior to this complaint. It is our position that our technician responded to each work order and made necessary repairs and replacements to rule out other issues prior to ordering a full replacement.

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Address: 2600 Harvest Creek Pl, Cary, North Carolina, United States, 27518-6475


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