I first became aware of this complaint on 5/28/ I immediately called the owners and left a message seeking more information The problems that the owners experienced are not acceptable and are not at all up to our standards of patient care or communications After speaking with the staff at our practice, we have taken the following actions; 1) I have sent a letter of apology to the owners along with a full refund for the boarding 2) The receptionist involved is no longer employed at our clinic3) The animal caretaker involved has been demoted and now works with direct supervision4) We have assigned an experienced licensed Veterinary Technician to train and supervise the entire kennel staff5) We have inquired with our website provider as to why the emails you mentioned were not automatically forwarded directly to me.We sincerely regret the negative experience for the owners and their two dogs I have left several messages with the owners asking them to contact me so that I may make a personal apology.If you have any further questions, please contact me directly at this email.Sincerely,Jim Adams DVM
I first became aware of this complaint on 5/28/ I immediately called the owners and left a message seeking more information The problems that the owners experienced are not acceptable and are not at all up to our standards of patient care or communications After speaking with the staff at our practice, we have taken the following actions; 1) I have sent a letter of apology to the owners along with a full refund for the boarding 2) The receptionist involved is no longer employed at our clinic3) The animal caretaker involved has been demoted and now works with direct supervision4) We have assigned an experienced licensed Veterinary Technician to train and supervise the entire kennel staff5) We have inquired with our website provider as to why the emails you mentioned were not automatically forwarded directly to me.We sincerely regret the negative experience for the owners and their two dogs I have left several messages with the owners asking them to contact me so that I may make a personal apology.If you have any further questions, please contact me directly at this email.Sincerely,Jim Adams DVM