WE WOULD LIKE TO ADDRESS THE CUSTOMERS ISSUE FROM THE START OF THE TRANSACTION AS THE COMPLAINT AS SHE STATED IT SHOULD NOT EXISTTHE CUSTOMER STOPPED AT OUR LOCATION MID WEEK TRYING TO GET A ROOM OF CARPET INSTALLED BY THE END OF THE WEEK ,WHICH WE TOLD THEM WE WOULD TRY TO FIND AWAY WITH OUR BUSY SCHEDULE TO GET THE CARPET INSTALLEDWE DID FIND A WAY TO COME OUT TO INSTALL THE CARPET FRIDAY AFTERNOON DAYS AFTER THEIR PURCHASE AFTER THE ALREADY SCHEDULED WORK WAS COMPLETED TO FIND THAT THE MEASUREMENTS WE WERE GIVEN AND THE ROOM DIMENSION DID NOT MATCH SO AT THAT POINT WE OFFERED TO COME BACK ON SATURDAY TO COMPLETE THE INSTALL WITH AN ADDITIONAL PIECE OF CARPET TO ADD TO THE ORIGINAL CARPET ORDERED ,THE CUSTOMER CAME INTO OUR STORE AFTER THE INSTALLER WAS TOLD HE COULD NOT PIECE THE CARPET AS SHE WANTED ONE PIECE WHICH IS NOT COMMON PRACTICE IN HOMES AS MOST CARPET AREAS ARE PIECED IN HOMES SO AT THAT POINT WE AGREED TO SEND ANOTHER PIECE TO COMPLETE THE INSTALLATIONWHEN THE INSTALL WAS COMPLETED THE CUSTOMER CALLED TO SAY THERE WAS A CONCERN ABOUT THE ITEM COULD WE COMEBACK TO INSPECT THE CARPET INSTALLED AND WE DID TO FIND A SLIGHT ISSUE WITH THE ALREADY INSTALLED CARPET SO AGAIN WE WENT BACK TO THE HOME AND INSTALLED ANOTHER SEAMLESS CARPET AS TO MAKE SURE THE CUSTOMERS CONCERNS WERE ADDRESSED WE FOLLOWED UP WITH OUR CUSTOMER AND THE INSTALLER AFTER COMPLETION, WHICH MIDWAY THROUGH OUR CONVERSATION SHE THOUGHT IT TO BE APPROPRIATE TO PROMPTLY HANG UP THE PHONE WE AS A PROFESSIONAL FLOORING COMPANY GO ABOVE AND BEYOND TO ALWAYS DO THE RIGHT THING AND IN THIS CASE COST OUR COMPANY MANY EXTRA DOLLARS BUT IN THE INTEREST OF DOING THE RIGHT THING WE DID OUR JOB WE WANTED ANYONE WHO TOOK THE TIME TO READ THIS FRIVOLOUS COMPLAINT WOULD UNDERSTAND OUR COMPANY TOOK THE HIGH ROAD SADLY ,THE CUSTOMER CHOSE NOT TO.IN CLOSING I BELIEVE THE TERM RUDE WAS MISPLACED, I BELIEVE I WOULD CONSIDER AN ADULT HANGING THE PHONE UP ON ANOTHER ADULT TO BE - - - - ! TOTAL SALE OF CARPET /PAD/ INSTALLATION WITH TRIPS TOTALING OVER MILES PLUS TAX NEEDLESS TO SAY, WE TOOK CARE OF OUR CUSTOMER
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.comThe carpet was finally replaced with a good piece.This took more than a week from the time it was supposed to be done.The owner not once returned one of the many calls I placed and left a message.It was only after I got the Revdex.com involved that he called me with a change of attitude.My fiance did not hang up on him, she was offended by his accusations so she merely handed the phone back to his installer which by the way was very pleasant to deal with.His response was riddled with lies.We are done with this business and all of our families will be as well Regards, [redacted]
WE WOULD LIKE TO ADDRESS THE CUSTOMERS ISSUE FROM THE START OF THE TRANSACTION AS THE COMPLAINT AS SHE STATED IT SHOULD NOT EXISTTHE CUSTOMER STOPPED AT OUR LOCATION MID WEEK TRYING TO GET A ROOM OF CARPET INSTALLED BY THE END OF THE WEEK ,WHICH WE TOLD THEM WE WOULD TRY TO FIND AWAY WITH OUR BUSY SCHEDULE TO GET THE CARPET INSTALLEDWE DID FIND A WAY TO COME OUT TO INSTALL THE CARPET FRIDAY AFTERNOON DAYS AFTER THEIR PURCHASE AFTER THE ALREADY SCHEDULED WORK WAS COMPLETED TO FIND THAT THE MEASUREMENTS WE WERE GIVEN AND THE ROOM DIMENSION DID NOT MATCH SO AT THAT POINT WE OFFERED TO COME BACK ON SATURDAY TO COMPLETE THE INSTALL WITH AN ADDITIONAL PIECE OF CARPET TO ADD TO THE ORIGINAL CARPET ORDERED ,THE CUSTOMER CAME INTO OUR STORE AFTER THE INSTALLER WAS TOLD HE COULD NOT PIECE THE CARPET AS SHE WANTED ONE PIECE WHICH IS NOT COMMON PRACTICE IN HOMES AS MOST CARPET AREAS ARE PIECED IN HOMES SO AT THAT POINT WE AGREED TO SEND ANOTHER PIECE TO COMPLETE THE INSTALLATIONWHEN THE INSTALL WAS COMPLETED THE CUSTOMER CALLED TO SAY THERE WAS A CONCERN ABOUT THE ITEM COULD WE COMEBACK TO INSPECT THE CARPET INSTALLED AND WE DID TO FIND A SLIGHT ISSUE WITH THE ALREADY INSTALLED CARPET SO AGAIN WE WENT BACK TO THE HOME AND INSTALLED ANOTHER SEAMLESS CARPET AS TO MAKE SURE THE CUSTOMERS CONCERNS WERE ADDRESSED WE FOLLOWED UP WITH OUR CUSTOMER AND THE INSTALLER AFTER COMPLETION, WHICH MIDWAY THROUGH OUR CONVERSATION SHE THOUGHT IT TO BE APPROPRIATE TO PROMPTLY HANG UP THE PHONE WE AS A PROFESSIONAL FLOORING COMPANY GO ABOVE AND BEYOND TO ALWAYS DO THE RIGHT THING AND IN THIS CASE COST OUR COMPANY MANY EXTRA DOLLARS BUT IN THE INTEREST OF DOING THE RIGHT THING WE DID OUR JOB WE WANTED ANYONE WHO TOOK THE TIME TO READ THIS FRIVOLOUS COMPLAINT WOULD UNDERSTAND OUR COMPANY TOOK THE HIGH ROAD SADLY ,THE CUSTOMER CHOSE NOT TO.IN CLOSING I BELIEVE THE TERM RUDE WAS MISPLACED, I BELIEVE I WOULD CONSIDER AN ADULT HANGING THE PHONE UP ON ANOTHER ADULT TO BE - - - - ! TOTAL SALE OF CARPET /PAD/ INSTALLATION WITH TRIPS TOTALING OVER MILES PLUS TAX NEEDLESS TO SAY, WE TOOK CARE OF OUR CUSTOMER
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.comThe carpet was finally replaced with a good piece.This took more than a week from the time it was supposed to be done.The owner not once returned one of the many calls I placed and left a message.It was only after I got the Revdex.com involved that he called me with a change of attitude.My fiance did not hang up on him, she was offended by his accusations so she merely handed the phone back to his installer which by the way was very pleasant to deal with.His response was riddled with lies.We are done with this business and all of our families will be as well Regards, [redacted]