Hello,We would like to invite *** *** back to our shop so that we can go over the vehicle thoroughly and address her complaint she has with the transmission, againWe replaced the clutch pack, per the repair manual for her concernThis is an unfortunate series of events with the battery
failing, however, we cant make the battery burst or get battery acid on anything in teh engine bayThey are sealed unitsIt is more likely the brake rotor dust shield was rubbing against the brake rotor, not the tireWe understand her frustration, not to mention this was her first visit here, however, rather than refunding work that was done correctly, we would like to review and correct any concerns still remaining. To arrange this visit, please contact Russ Lloyd, our Service Manager, who is familiar with the situation and can make sure this gets resolved promptly.Russ L***@tedbritt.comThank you,Joseph B***
Hello,*** *** purchased the vehicle AS IS, as the vehicle was getting ready to be wholesaled from our lot and was aware of the issues with the car, and we even provided him with a copy of the ***, which he signedWhen he purchased the vehicle, he requested to do his own tag and title work,
so we issued day temp tags after receiving payment*** *** then attempted to sell the car and wanted us to provide the title of the car in the new owners name, which by law, we cannot doIn order for him to sell the car, he must first register the vehicle, which would require him to pay taxes and make the sale of the vehicle not profitable for himWhen he learned this, he wanted to return the vehicle after having it since MayHe does have the current title to the car but refuses to put in his nameWe have tried to resolve the situation with *** *** to the best of our ability, but we cannot avoid the costs associated with registering a vehicle.Thanks,Joseph B***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,After speaking with both the manager at our *** *** location, where the vehicle was purchased, and the manager of ***, where the vehicle was repaired, I am told that this vehicle has been repaired to the customers satisfaction and that we are all set. In the event that this is
not the case, please reach out to me directly so that we can resolve and repair the car as discussed when purchasedThank you, again, for your business.Regards,Joseph B***Ted Britt Automotive***@tedbritt.com
Hello, *** *** came in on April 11th on a *** MSRP: $30,stock number: ***At the time we had listed at $24,The Below disclaimer is clearly listed on all of our inventory detailing our internet pricing: Pricing and Availability Conditions Please contact the dealer for
additional factory rebates that may be available that could reduce your price furtherTB4L prices include current factory rebates and incentives some of which may require financing through the manufacturer and are therefore subject to credit approvalWe make every effort to provide accurate information, but please verify options and price before purchasingAll vehicles are subject to prior saleAll prices are internet prices onlyAll financing is subject to approved creditAll new vehicle prices exclude freight, tax, tags, and processing fee of $*** ***’s quote of $27,was actually less than our advertised price onlineWorking backwards from his quote to get to his e-price: $27,less $2,in rebates ($25,255) less $freight ($24,260) less $processing ($23,570.50)There was nothing additional on top of our advertised price that was not disclaimed on all advertisements
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In efforts to smooth things over Ted Britt Chevrolet will repair both vehicles The sales rep will contact customer to arrange repair of his new vehicle at our facility
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: that is not what you they promised
when they sold me car and service planIt's not my fault they changed after my purchase
Regards,
*** ***
Hello,We would like to invite *** *** back to our shop so that we can go over the vehicle thoroughly and address her complaint she has with the transmission, againWe replaced the clutch pack, per the repair manual for her concernThis is an unfortunate series of events with the battery
failing, however, we cant make the battery burst or get battery acid on anything in teh engine bayThey are sealed unitsIt is more likely the brake rotor dust shield was rubbing against the brake rotor, not the tireWe understand her frustration, not to mention this was her first visit here, however, rather than refunding work that was done correctly, we would like to review and correct any concerns still remaining. To arrange this visit, please contact Russ Lloyd, our Service Manager, who is familiar with the situation and can make sure this gets resolved promptly.Russ L***@tedbritt.comThank you,Joseph B***
Hello,*** *** purchased the vehicle AS IS, as the vehicle was getting ready to be wholesaled from our lot and was aware of the issues with the car, and we even provided him with a copy of the ***, which he signedWhen he purchased the vehicle, he requested to do his own tag and title work,
so we issued day temp tags after receiving payment*** *** then attempted to sell the car and wanted us to provide the title of the car in the new owners name, which by law, we cannot doIn order for him to sell the car, he must first register the vehicle, which would require him to pay taxes and make the sale of the vehicle not profitable for himWhen he learned this, he wanted to return the vehicle after having it since MayHe does have the current title to the car but refuses to put in his nameWe have tried to resolve the situation with *** *** to the best of our ability, but we cannot avoid the costs associated with registering a vehicle.Thanks,Joseph B***
Good afternoon-
I did receive the check on March 7,
This matter has been handled and resolved I purchased the van back from them Let me know if you need anything else,ThanksGardner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have replaced the headlight and this should be resolved. Thanks
Hello,After speaking with both the manager at our *** *** location, where the vehicle was purchased, and the manager of ***, where the vehicle was repaired, I am told that this vehicle has been repaired to the customers satisfaction and that we are all set. In the event that this is
not the case, please reach out to me directly so that we can resolve and repair the car as discussed when purchasedThank you, again, for your business.Regards,Joseph B***Ted Britt Automotive***@tedbritt.com
Hello, *** *** came in on April 11th on a *** MSRP: $30,stock number: ***At the time we had listed at $24,The Below disclaimer is clearly listed on all of our inventory detailing our internet pricing: Pricing and Availability Conditions Please contact the dealer for
additional factory rebates that may be available that could reduce your price furtherTB4L prices include current factory rebates and incentives some of which may require financing through the manufacturer and are therefore subject to credit approvalWe make every effort to provide accurate information, but please verify options and price before purchasingAll vehicles are subject to prior saleAll prices are internet prices onlyAll financing is subject to approved creditAll new vehicle prices exclude freight, tax, tags, and processing fee of $*** ***’s quote of $27,was actually less than our advertised price onlineWorking backwards from his quote to get to his e-price: $27,less $2,in rebates ($25,255) less $freight ($24,260) less $processing ($23,570.50)There was nothing additional on top of our advertised price that was not disclaimed on all advertisements
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In efforts to smooth things over Ted Britt Chevrolet will repair both vehicles The sales rep will contact customer to arrange repair of his new vehicle at our facility
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: that is not what you they promised
when they sold me car and service planIt's not my fault they changed after my purchase
Regards,
*** ***