Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Keith Hermann
We apologize for not communicating with the customer effectively regarding the status of his vehicleOnce the vehicle service was completed, someone backed into the fender (see attached) and cracked the fiberglassThe new fender is scheduled for delivery and installation tomorrowWe are planning to have the customer vehicle ready for pick up tomorrow evening as wellWe will call the customer with a statusWe have gone ahead and taken care of all associated charges required in order to pass MD Inspection on the vehicle
I apologize for the confusion We are more than happy to refund the customers money I have spoken with the salesperson and he will let me know when the refund is complete Salesperson was under the wrong impression that the deposit was not refundable Ted Britt Automotive does refund deposits Please contact me with any further questions Gardner B [redacted] Ted Britt Automotive
The customer will be receiving a $check within the next week or twoWhen we followed up, it was discovered that accounting had not filed the claim properly [redacted] is sending a $check to the customer in place of the gift cardWe believe this resolves the customer complaint
I spoke with ** [redacted] and apologized for the way we handled the deal The salesman dropped the ball and didn't call him back for several days I am refunding the customers deposit I offered to find him another car, they think they have one in Alabama I gave them my contact info incase they have any other questions or concerns Thanks.Gardner B [redacted] ***
Hello, [redacted] came in on April 11th on a [redacted] MSRP: $30,stock number: [redacted] At the time we had listed at $24,The Below disclaimer is clearly listed on all of our inventory detailing our internet pricing: Pricing and Availability Conditions Please contact the dealer for additional factory rebates that may be available that could reduce your price furtherTB4L prices include current factory rebates and incentives some of which may require financing through the manufacturer and are therefore subject to credit approvalWe make every effort to provide accurate information, but please verify options and price before purchasingAll vehicles are subject to prior saleAll prices are internet prices onlyAll financing is subject to approved creditAll new vehicle prices exclude freight, tax, tags, and processing fee of $ [redacted] ’s quote of $27,was actually less than our advertised price onlineWorking backwards from his quote to get to his e-price: $27,less $2,in rebates ($25,255) less $freight ($24,260) less $processing ($23,570.50)There was nothing additional on top of our advertised price that was not disclaimed on all advertisements
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like a statement stating there were no other damages to the vehicle other than the fender damage and also to keep this case open till the vehicle has passed and has received a MD inspection certificate Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello,The registration card was mailed back on December 8th to [redacted] to the address listed and this issue, to the best of our knowledge, has been resolved.Thanks,Joseph B***Ted Britt Automotive
Hello,After speaking with both the manager at our [redacted] location, where the vehicle was purchased, and the manager of [redacted] , where the vehicle was repaired, I am told that this vehicle has been repaired to the customers satisfaction and that we are all setIn the event that this is not the case, please reach out to me directly so that we can resolve and repair the car as discussed when purchasedThank you, again, for your business.Regards,Joseph B***Ted Britt Automotive [redacted] @tedbritt.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: that is not what you they promised when they sold me car and service planIt's not my fault they changed after my purchase Regards, [redacted]
The customer has a Year extended warranty on the vehicle and has driven over miles since purchasing the carThe warranty does not cover the item that is wrong with the car, so we have given the customer a dicsount on the repair as if it were under warranty and this is their portion of the repairThe vehicle is a Used Car and is not under the original Factory warranty.We also have explained this to the customer and given them there next service at no charge, but the customer seems to think the car should have a bumper to bumper warranty for life and that they should never have to pay for any repairs
In efforts to smooth things over Ted Britt Chevrolet will repair both vehicles The sales rep will contact customer to arrange repair of his new vehicle at our facility
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Keith Hermann
We apologize for not communicating with the customer effectively regarding the status of his vehicleOnce the vehicle service was completed, someone backed into the fender (see attached) and cracked the fiberglassThe new fender is scheduled for delivery and installation tomorrowWe are planning to have the customer vehicle ready for pick up tomorrow evening as wellWe will call the customer with a statusWe have gone ahead and taken care of all associated charges required in order to pass MD Inspection on the vehicle
I apologize for the confusion We are more than happy to refund the customers money I have spoken with the salesperson and he will let me know when the refund is complete Salesperson was under the wrong impression that the deposit was not refundable Ted Britt Automotive does refund deposits Please contact me with any further questions Gardner B [redacted] Ted Britt Automotive
The customer will be receiving a $check within the next week or twoWhen we followed up, it was discovered that accounting had not filed the claim properly [redacted] is sending a $check to the customer in place of the gift cardWe believe this resolves the customer complaint
I spoke with ** [redacted] and apologized for the way we handled the deal The salesman dropped the ball and didn't call him back for several days I am refunding the customers deposit I offered to find him another car, they think they have one in Alabama I gave them my contact info incase they have any other questions or concerns Thanks.Gardner B [redacted] ***
Hello, [redacted] came in on April 11th on a [redacted] MSRP: $30,stock number: [redacted] At the time we had listed at $24,The Below disclaimer is clearly listed on all of our inventory detailing our internet pricing: Pricing and Availability Conditions Please contact the dealer for additional factory rebates that may be available that could reduce your price furtherTB4L prices include current factory rebates and incentives some of which may require financing through the manufacturer and are therefore subject to credit approvalWe make every effort to provide accurate information, but please verify options and price before purchasingAll vehicles are subject to prior saleAll prices are internet prices onlyAll financing is subject to approved creditAll new vehicle prices exclude freight, tax, tags, and processing fee of $ [redacted] ’s quote of $27,was actually less than our advertised price onlineWorking backwards from his quote to get to his e-price: $27,less $2,in rebates ($25,255) less $freight ($24,260) less $processing ($23,570.50)There was nothing additional on top of our advertised price that was not disclaimed on all advertisements
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like a statement stating there were no other damages to the vehicle other than the fender damage and also to keep this case open till the vehicle has passed and has received a MD inspection certificate Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello,The registration card was mailed back on December 8th to [redacted] to the address listed and this issue, to the best of our knowledge, has been resolved.Thanks,Joseph B***Ted Britt Automotive
Hello,After speaking with both the manager at our [redacted] location, where the vehicle was purchased, and the manager of [redacted] , where the vehicle was repaired, I am told that this vehicle has been repaired to the customers satisfaction and that we are all setIn the event that this is not the case, please reach out to me directly so that we can resolve and repair the car as discussed when purchasedThank you, again, for your business.Regards,Joseph B***Ted Britt Automotive [redacted] @tedbritt.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: that is not what you they promised when they sold me car and service planIt's not my fault they changed after my purchase Regards, [redacted]
The customer has a Year extended warranty on the vehicle and has driven over miles since purchasing the carThe warranty does not cover the item that is wrong with the car, so we have given the customer a dicsount on the repair as if it were under warranty and this is their portion of the repairThe vehicle is a Used Car and is not under the original Factory warranty.We also have explained this to the customer and given them there next service at no charge, but the customer seems to think the car should have a bumper to bumper warranty for life and that they should never have to pay for any repairs
In efforts to smooth things over Ted Britt Chevrolet will repair both vehicles The sales rep will contact customer to arrange repair of his new vehicle at our facility
We have replaced the headlight and this should be resolvedThanks