Carroll's Home Improvements Inc.

Good afternoon-
I did receive the check on March 7, 2016.

We have replaced the headlight and this should be resolved. Thanks

Hello, [redacted] came in on April 11th on a 2017 [redacted] MSRP: $30,490 stock number: [redacted]. At the time we had listed at $24,255. The Below disclaimer is clearly listed on all of our inventory detailing our internet pricing: Pricing and Availability Conditions Please contact the dealer for...

additional factory rebates that may be available that could reduce your price further. TB4L prices include current factory rebates and incentives some of which may require financing through the manufacturer and are therefore subject to credit approval. We make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are internet prices only. All financing is subject to approved credit. All new vehicle prices exclude freight, tax, tags, and processing fee of $689.50 [redacted]’s quote of $27,255 was actually less than our advertised price online. Working backwards from his quote to get to his e-price:  $27,255 less $2,000 in rebates ($25,255) less $995 freight ($24,260) less $689.50 processing ($23,570.50). There was nothing additional on top of our advertised price that was not disclaimed on all advertisements.

I apologize for the confusion.  We are more than happy to refund the customers money.  I have spoken with the salesperson and he will let me know when the refund is complete.  Salesperson was under the wrong impression that the deposit was not refundable.  Ted Britt Automotive...

does refund deposits.  Please contact me with any further questions.
Gardner B[redacted]
Ted Britt Automotive

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for not communicating with the customer effectively regarding the status of his vehicle. Once the vehicle service was completed, someone backed into the fender (see attached) and cracked the fiberglass. The new fender is scheduled for delivery and installation tomorrow. We are...

planning to have the customer vehicle ready for pick up tomorrow evening as well. We will call the customer with a status. We have gone ahead and taken care of all associated charges required in order to pass MD Inspection on the vehicle.

The customer has a 2 Year extended warranty on the vehicle and has driven over 1400 miles since purchasing the car. The warranty does not cover the item that is wrong with the car, so we have given the customer a dicsount on the repair as if it were under warranty and this is their portion of the...

repair. The vehicle is a Used Car and is not under the original Factory warranty.We also have explained this to the customer and given them there next service at no charge, but the customer seems to think the car should have a bumper to bumper warranty for life and that they should never have to pay for any repairs.

I spoke with [redacted] after his purchase and apologized for the troubles.  The vehicle went through the shop and completed all the mechanical steps to be certified.  In an effort to deliver the vehicle quickly the service department was not able to finalize some of the last minute...

details in the clean up process.  [redacted] came back to the store to complete the touch up work, and we put him in a loaner car at no charge.  I can assure you 100% the vehicle went through the correct certification process.  [redacted] audits us once a quarter to make sure of this.  We have been 100% on every audit.  [redacted], has since taken his service business to another dealership closer to his house, which is completely understandable.  The other dealership has an employee with a couple of opinions about what should have and shouldn't have been done.  Ted Britt [redacted] follows the factory guidelines 100%.  I have also called the dealership and [redacted] to ask why they would tell a customer that we didn't do our job 100%.  We did not "misrepresent" the vehicle at all, therefore, we can't refund [redacted] the cost of certification, we have paid [redacted] that money and it is in fact a 100% [redacted] certified vehicle.  [redacted] has copies of the legal documents that state that.  If you look in Ford/ [redacted]'s system,  pull up the vin, it states certified.  Ted Britt Ford [redacted] will not remove the certification status from the vehicle we have no reason to.  Again, I apologize if we did not meet [redacted]'s standard with his purchase.  The good news is that he has found a dealership he feels comfortable with in [redacted].  They are a top notch dealership and I'm sure they will continue a great relationship.  If you have any other questions or concerns please feel free to contact me.Gardner B[redacted] III

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have meet with the management of Ted Britt Smart Wheels and we have come to an agreement with the vehicle repair. The repair is satisfactory and I would like to have the complaint removed from their files.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: that is not what you they promised...

when they sold me car and service plan. It's not my fault they changed after my purchase 
Regards,
[redacted]

In efforts to smooth things over Ted Britt Chevrolet will repair both vehicles.  The sales rep will contact customer to arrange repair of his new vehicle at our facility.

The customer will be receiving a $1000 check within the next week or two. When we followed up, it was discovered that accounting had not filed the claim properly. [redacted] is sending a $1000 check to the customer in place of the gift card. We believe this resolves the customer complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I would like a statement stating there were no other damages to the vehicle other than the fender damage and also to keep this case open till the vehicle has passed and has received a MD inspection certificate. 
Regards,
[redacted]

Hello,The registration card was mailed back on December 8th to [redacted] to the address listed and this issue, to the best of our knowledge, has been resolved.Thanks,Joseph B[redacted]Ted Britt Automotive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Keith Hermann

Hello,After speaking with both the manager at our [redacted] location, where the vehicle was purchased, and the manager of [redacted], where the vehicle was repaired, I am told that this vehicle has been repaired to the customers satisfaction and that we are all set. In the event that this is...

not the case, please reach out to me directly so that we can resolve and repair the car as discussed when purchased. Thank you, again, for your business.Regards,Joseph B[redacted]Ted Britt Automotive[redacted]@tedbritt.com

I spoke with **. [redacted] and apologized for the way we handled the deal.  The salesman dropped the ball and didn't call him back for several days.  I am refunding the customers deposit.  I offered to find him another car, they think they have one in Alabama.  I gave them...

my contact info incase they have any other questions or concerns.  Thanks.Gardner B[redacted]