Carrollton Apartments

We genuinely regret the complainant’s dissatisfaction with this matter, because no one wants an unhappy customer, especially not after all we have done to address the situation The first issue that should be addressed is that Complainant is not on the lease at the apartment where the
infestation has occurredIn fact, the complainant did apply to live there, with the person who is on the lease, but the application was not able to be approved, as the complaint well knows The complainant nevertheless chose to violate the lease and secretly moved, with additional dependents into the apartment. Subsequently and regrettably, there have been a number of complaints received in our office, about activity in the complaint’s apartment from other residents in their building Next, we need to correct the record. All pest control treatments in that apartment have been at our costWe are unaware of any treatments by any vendor of this complainant in their apartment Under the lease, all tenants are responsible for damages they cause. The cost of remediating this bedbug infestation, first in the complainant’s apartment and then in their neighbor’s apartment, is just such an event Further, we agree that treating bedbugs is a very costly process Accordingly in an effort to mitigate the complainant’s burden of paying back the damages, we agreed on spreading out repaymentBut regrettably very little of treatment cost has been repaid to date Instead this complaint was filed Nevertheless despite all this, we would still like to resolve this as amicably as possible Accordingly if on or before 11.15.16, the complainant will pay off the $cost of treating just their apartment and on which they have made some payment, the landlord will absorb the entire $cost to treat the neighbor’s apartment that was also impacted by the infestation that originated in the complainant’s apartment and about which the complainant is unhappy Alternatively, if all occupants including the complainant will simply vacate this apartment and return the keys, on or before the landlord will relieve them of the entire cost of treating both apartments, about which this complaint has been lodged

Initial Business Response /* (1000, 7, 2016/02/17) */
We sincerely regret the complainant's dissatisfaction with our management efforts and we apologize for our failure to provide a solution for the desired satellite dish.
When the complainant signed the lease for occupancy, it included a...

satellite addendum which was fully executed. This addendum is specifically intended to prevent such an outcome, as has caused this complaint, by listing in great detail the circumstances under which a satellite dish may be installed.
As it happened, the complainant had a dish installed, by physically attaching it to 2nd story of the building envelope. This action was in direct violation to the executed agreements and it caused modest but permanent damage to the structure.
This action occurred on a Saturday, which, as the complainant correctly noted, is a normally scheduled day the office is open. However due to employee turnover there was regrettably no one available to work that day and the office was in fact closed, for which we also apologize. We have subsequently engaged new staffing and hopefully will be avoid such future unscheduled closing in the future.
Notwithstanding the manager's unavailability that Saturday, the complainant already had a detailed written summary of the rules governing satellite dish installation, making the lack of office personnel availability irrelevant, to the specifically stated need to know "where to install a satellite dish".
The complainant is also correct that upon learning that that dish installation was a lease violation that needed curing, management was asked to provide an alternative solution. Management suggested obtaining service from the cable provider already present in her dwelling unit, because we could identify no location for the complainant's unit that both complies with the terms of the satellite addendum, and is located where the dish can technically function, as we understand the limits of the technology.
The complainant rejected this solution. It was unfortunately, the only one we could originate.
To demonstrate that management is indeed concerned with the needs of residents, particularly in this case, where the lease has been violated, the building has been damaged and a complaint has been publicly filed, management again apologizes for our failings, and offers to credit the complainant twenty dollars ($20) per month towards the rental payment due, for the remainder of the current lease, should the complainant decide to obtain service from Charter that was management's best identifiable solution.