Our website is very clear about our return and cancellation policy.? https://testoutce.com/pages/return-policy and https://testoutce.com/pages/subscription-cancellation-policyIf the request is not? made in time, like in this case,? we do? offer a $ refund.? ? Customers? know they are on a trial and they know they will be charged.? ? We stand by our policy.?
This is an interesting situation? We followed all the procedures posted in our cancellation policy and refund policy? Upon signing up, the customer is given a link to their personal billing portal to manage their billing portion of the accountincluding the option to cancel before the stated billing date? The customer also received multiple emails when the credit card on file was decline initially.Despite all of thisI just added one year free access to the training course that the customer signed up for.Have a great day.Kyle O***IT PRO Account Manager
Our website is very clear about our return and cancellation policy. https://testoutce.com/pages/return-policy and https://testoutce.com/pages/subscription-cancellation-policyIf the request is not made in time, like in this case, we do offer a $
refund. Customers know they are on a trial and they know they will be charged. We stand by our policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A
Sincerely,
*** ***
We are very clear with our cancellation policy? It is posted on our websitewww.testoutce.com and the customer is given multiple notifications upon signing up how to cancel their account? Please see attached for the various forms of communication that the customer receives? In
this case, the customer failed to cancel his account before the billing date? We have hundreds of customers and this is our second complaint in over 1/years of our subscription service? We are very transparent with our business practices and policies.? Thanks,Kyle O[redacted]IT Pro / CE / Subscription ManagerTestOut Corp
This is an interesting situation? We followed all the procedures posted in our cancellation policy and refund policy? Upon signing up, the customer is given a link to their personal billing portal to manage their billing portion of the accountincluding the option to cancel before the stated billing date? The customer also received multiple emails when the credit card on file was decline initially.Despite all of thisI just added one year free access to the training course that the customer signed up for.Have a great day.Kyle O[redacted]IT PRO Account Manager
Our website is very clear about our return and cancellation policy.? https://testoutce.com/pages/return-policy and https://testoutce.com/pages/subscription-cancellation-policyIf the request is not? made in time, like in this case,? we do? offer a $ refund.? ? Customers? know they are on a trial and they know they will be charged.? ? We stand by our policy.?
This is an interesting situation? We followed all the procedures posted in our cancellation policy and refund policy? Upon signing up, the customer is given a link to their personal billing portal to manage their billing portion of the accountincluding the option to cancel before the stated billing date? The customer also received multiple emails when the credit card on file was decline initially.Despite all of thisI just added one year free access to the training course that the customer signed up for.Have a great day.Kyle O***IT PRO Account Manager
Our website is very clear about our return and cancellation policy. https://testoutce.com/pages/return-policy and https://testoutce.com/pages/subscription-cancellation-policyIf the request is not made in time, like in this case, we do offer a $
refund. Customers know they are on a trial and they know they will be charged. We stand by our policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A
Sincerely,
*** ***
We are very clear with our cancellation policy? It is posted on our websitewww.testoutce.com and the customer is given multiple notifications upon signing up how to cancel their account? Please see attached for the various forms of communication that the customer receives? In
this case, the customer failed to cancel his account before the billing date? We have hundreds of customers and this is our second complaint in over 1/years of our subscription service? We are very transparent with our business practices and policies.? Thanks,Kyle O[redacted]IT Pro / CE / Subscription ManagerTestOut Corp
This is an interesting situation? We followed all the procedures posted in our cancellation policy and refund policy? Upon signing up, the customer is given a link to their personal billing portal to manage their billing portion of the accountincluding the option to cancel before the stated billing date? The customer also received multiple emails when the credit card on file was decline initially.Despite all of thisI just added one year free access to the training course that the customer signed up for.Have a great day.Kyle O[redacted]IT PRO Account Manager