Cars For Cash, Inc.

Everything the business did was to the booksA leak would have been noticed right away, not months down the roadThere will be no refund

Business claims that repair was done properly, and consumer refused to pay for 2nd repair. There will be no refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I did not see the leak immediately after the repair is I do not live at the property.   I trusted ASAP was doing quality work.  I understand this is my fault for thinking that ASAP was a professional company and their work did not need to be reviewed for major leaks.  I was hopping ASAP would stand behind their work.   As you can see form the correspondence between ASAP and myself he has lied and does not support the guarantee advertised on his website.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
Please review the letter I sent to the owner of Accurate Spa and Pool.  As you see in the end of the letter I did pay for the second repair and when I reviewed the work there was a leak that ASAP refused to correct.  This is was repaired by a different company. I am looking for resolution on the repair work done by the second company, because ASAP would not stand behind their work.
Dear [redacted]:
You are in receipt of this letter to let you know of my
dissatisfaction of the service I received at the [redacted]. Property
your company performed on January 12th.  At
the start of the year the residents of the property notified me that the spa
was not heating to proper temperature.  I
then placed a call to your company looking for advice on how to fix the
temperature issue on the spa.  I called
your company because in May of 2014 your company replaced a heating element and
a pump that went bad.  I also replaced
the breaker on the electric service for the spa at that time.  The advice your company gave was to pull the
filter and turn the breaker off for 30 seconds, thinking there may be a flow
restriction from a clogged filter, prior to sending out one of your technicians
to troubleshoot.   Another failure mode
your company mentioned was poor chemistry in the spa.  Your company mentioned the technician would
be able to check the chemistry during the service call. 
On the date of the service call I had two missed calls from
an unknown number on my call log.  I am
assuming this was the service technician calling from the property.  I am assuming as there was no message from
the unknown number.  I fact I called your
office the next day to find out what was wrong with the spa.  Only at this time was I informed that the
heating element was bad need to be replaced. 
Now without authorization your company replaced the element and I would
be receiving an invoice for around $400.00. 
I then asked if your technician had the results of the chemistry test he
performed, and was told your technicians do not perform those kinds of
tests.  I then took a water sample to
Allied pools, based on your company’s recommendation, to have a water sample
tested.  The clerk at Allied pools
notified me that all the tests were within the recommended ranges.
On January 14th I then spoke with your company
about any possibilities of a warranty either with the manufacture of the
heating element or with your company’s work. 
As your web-site claims that all of ASAP’s work comes with a 100%
satisfaction guarantee.  I asked if I
could have the defective heating element and was told that the element was
removed from the property and was thrown away. I was told there are no
warranties for heating elements and that I should just pay the invoice when I
receive it in the mail.   
After receiving the invoice for the service on January 12th
I noticed there is no part number listed. 
I then called your company to find the manufacture, part number or
possible the wholesale vender you purchase the heating element from and was
told this is none of my business, and I need to pay the invoice. I should not
continue to peruse any warranty as there is not one available, and that you had
authorized the field technician to go ahead with installing the new element
because a second trip to the property would cost me even more.  I asked you why you assumed I was going to use
your company for the repair.  You told me
this was a good invoice and I need to pay it or you will be contacting your
lawyer. The reason I asked for warranty information is some wholesalers do in offer
a warranty for heating elements.  During
this follow up conversation I was sworn at, and hung up on. 
On February 7th I received a letter in the mail
stating this was not a warranty situation, as there were marks on the element
that represent a dry fire(heater running without water in it or an air
pocket.)  As you are aware you stated
earlier the heating element was not saved and we would have no recourse for a
warranty as there are none available for heating elements on hot tubs. 
I followed up this letter with a phone call to ask for a
lean waiver and was told Office Depot did not have any.  I asked if there was something you could type
up and send to me and you said you would. 
I then paid the balance in full. 
Now looking back I did not go over and inspect the property
after the work was complete. This was my mistake and I understand that I should
have inspected your work prior to paying the bill.  Once feedback was received on the work you
completed from the current residents we did see there was a leak on one of the
fittings you worked on.  Please see the
attached picture. 
I then called you on May 4th 2015 to see if you
would stand behind your work.  At this
time you told me how you did not like haw the last transaction went and you
would not be helpful in resolving the problem your company may have
caused. 
As it stands now I am not 100% satisfied with ASAP’s work
and would like to know how you are going to resolve this, as your website
claims 100% satisfaction guaranteed.  
Right now I am left with feeling I was ripped off and lied to.  I have attached the invoice from another
company that did fix your less than satisfying work.  I am hopping you will do the right
thing.  I expect to hear back from you in
a week.
Regards,
[redacted]