Cars of all Kinds Inc

I brought my 2005 Dodge Ram truck in for the airbag recall a couple of weeks ago. They did replace that as part of the recall. When I got the truck back, a couple of days later when driving the truck, the airbag light would flash on, ding and then go off. This happened periodically when driving. I called them back and they had me bring it back in. I did that on Monday 7/27/2015. I got a call later in the day that they had been in an accident with my truck in their parking lot. They said they scraped up against a flat bed tow truck and had "scratched" the front passenger fender. It was going to take a day or 2 to fix that and then they would continue to work on the airbag issue. I got a call back from them at the end of the day saying they would need about another week to get the truck fixed. I asked why and wanted pictures sent to me. They said it was just going to take longer and they would send me the pictures. I never received any pictures after calling back to ask again and I decided to drop in and just see for myself. I went in there after work and found out that the truck had to be sent to a body shop in [redacted] as they didn't have a body shop - first off that makes me mad as they never disclosed that they were driving it off their lot. Then they gave me the body shops card and I called them. I found out that the damage was so bad that they had to have a fender ordered to replace the one they crashed and that the front passenger door was hit too and needed repaint. The body shop was nice enough to send me the pictures of the damage. The truck came back from body work on Wednesday 8/5/2015 and I dropped by to look at it since the truck is old and the original paint was faded, I wanted to see how well it looked. Well the new paint (front fender and door) now looks like it was repainted as it doesn't match the back door or hood. I told them about this and they were going to "check" on what could be done. Yesterday (8/6/2015) I got a call from the Assistant Svc Mgr and he was telling about how the airbag light was due to a control module that was unrelated to what they did. REALLY!? This control module is what triggers the new airbag they installed so tell me how it's unrelated? I argued with them a bit about this but he told me since all of the issues with the truck they would replace that (after they get the part next week sometime) at no charge. I was happy about that since I still think it IS related. Then I asked what they were going to do about the paint - he said he hadn't looked at it but that they can't really do anything about that. REALLY?! So you crash my truck and don't want to try and make it look at least decent? I am NOT HAPPY with [redacted] Dodge and how they are treating this. I asked for some form of compensation then if they are not going to make it look right - he told me they were compensating me by fixing the air bag light (that they caused in the 1st place). I am NOT HAPPY with this and feel like I'm getting shafted by this dealer and want everyone to know that they are not standing up for their problems they caused - they should be ashamed of themselves. Crash my truck and not try to fix it right...

On 9/28/2016 my wife & I went to Tempe Kia with the printout of a 2014 Kia Sorento they had listed for sale on their website. It had all the expected information, (stock number, Vin, mileage, price, etc). The first salesman, (Jason), claimed he couldn't find the vehicle and tried to sell us a different 2014 with more miles and a higher price. We said no, we wanted the one they advertised. Then he decided that one was not actually "for sale" yet because it hadn't gone through inspection or "prep". Then a second salesman comes out and tries to sell us a 2016. Again, we said no, we one the one you advertised & showed him the printout. He also stated it wasn't actually "for sale" yet and when it was, it would be for a higher price than what was published. I told him that was classic "bait-and-switch" and that they had to sell the car for the published price. He left and a 3rd salesman came over as we were getting ready to leave & tried to sell us a 3rd car. They would not allow us to buy, or even see the advertised car. We even offered to put a deposit on the car so when it came out of inspection we could purchase it & they refused.

I have already filed a complaint with Revdex.com and Kia corporate. When I was on the phone with Kia, they went to the website and looked to see if the car was still there. It was there but the price had gone up $3100.00 from the previous day. The ad now states: "was $15.848, NOW $18,987". What kind of it does that? Kia couldn't believe it either.

I am a very happy Kia owner and have had 3 so far so I am not holding any of this against Kia, it is all the shady dealings of this dealership.

Not a pleasant experience dealing with some of their employees including their GSM. Rather than take the side of her customers, she takes the side of her employees which encourages them to act out because they know their GSM will believe them over the customers word. Sure not every customer is nice, but in a customer experience driven environment, you would think they would hold more value in listening to the concerns brought to their attention by their customers, especially those who have already purchased from them. Their finance managers also run a bait and switch practice which is very unethical and appalling. I will never purchase another vehicle from them again.

Today is August 1st, 2016.......This date is significant because, On June 18th, 2016, I referred my son-in-law to Tempe Chrysler Dodge Ram dealership to purchase a 2016 vehicle from William "Bill" Va[redacted] - salesman who promised a referral fee of $200. This referral fee amount, $200, was the consistent amount for the 3 times before that I referred my sister-in-law, my wife, and son to this same dealership, until June 18th, 2016! After several calls to William "Bill" Va[redacted] and his manager - Shane, a visit back down to the dealership to speak with another manager - Greg, who left messages for the manager - Shane, and emails to the General Manager - Mike B[redacted], I have still not received the $200 referral fee promised by William "Bill" Va[redacted] on June 18th, 2016! After 20+ years as a College Professor in The Business & Information Technology Department, I have not been mislead by an organization like I have by this dealership! My ALERT to ALL POTENTIAL CUSTOMERS IS, "DO NOT DO BUSINESS WITH TEMPE CHRYSLER JEEP DODGE RAM!" They will not live up to what they tell you they will do! As customers, we have a choice where we bring our business and when you are not valued as a customer, you take your business to other businesses that appreciate you! Be VERY VERY CAREFUL WHEN YOU DO BUSINESS WITH THIS DEALERSHIP, THEY ARE NOT TRUSTWORTHY!!!

My wife, daughter and I show up at 5:30pm, as we pull up Gerald is pulling up the Kia Sorento we agreed to buy, it was still dirty (should have been my first clue). He got out of the car, and the first thing he says while shaking my hand is, “After yesterday, you and I better be best friends!” Then he wanted us to take it for a test drive to “Make Sure it’s what we wanted”, and he also had us move our car seat to this car. I gave him the keys to our Jeep and said, “Here, let’s get your GM to look at the Jeep while we are test driving.”

When we return and head inside, Gerald asks for the payoff amount, at this point we have already verbally agreed on the deal, I have already filled out the credit app online and signed the document giving them the ability to pull my credit and authorization to pull this information, so we are a little confused as to why they hadn’t done all of this already. Next a Sales Manager, Scott, comes out to explain how the incentives works, I told him I understand how the incentives work, and asked why we were going over this information when we had an agreed upon deal from the day before? He said they like to be transparent at Tempe Kia.

Then Dimitri comes out with a piece of paper all car buyers see during the beginning part of working a car deal, and he says, okay here’s where we are at, and showed us a deal that was at a higher interest rate, and higher monthly payment than we had agreed on just the day before. I told him, that’s not what we agreed to yesterday. At this point, I’m getting pissed off that they agreed to a deal and now they are trying to pull a fast one and back out. I told him, first off the trade information is wrong, you said you would pay off the loan on my Jeep and you are about 600 below that here. He agrees and walks away and comes back with an updated form, but it was still wrong. At this point, I’m about to walk out (which they made difficult to do since they had my keys for their GM to look at my trade and Gerald had us put our car seat for my 2 year old in the Sorento for the test drive…. “You’re going to put it in there anyway…”) I asked what happened to the deal we agreed to yesterday, as I show him the photos from Gerald. Dimitri comes back and says, “Well that deal was with your own financing, you kept saying “I can get 1.9 for 72” that meant you would get 1000 incentive on your own (I never once during the whole process said I would bring my own financing, I only referenced the current offer Kia was advertising). He says to get the KIA 1.9 you only get 500 incentive which takes the price up. I told him, I never once said I had my own financing (at this point Dimitri is yelling with his hand in my face on the sales floor of Tempe Kia, basically calling me a liar right in front of my wife and 2 year old daughter, I’m yelling back just to hear myself over Dimitri). I told him this is bad business and I wanted the keys to my Jeep and I need to remove the car seat from the back of the Sorento. Dimitri proceeds to stand up, throw a pen and yell back to the little glass room. My wife is scared and embarrassed, so she decides to take our daughter out to our other vehicle and wait. As I’m waiting on the keys to our Jeep, I am pacing, I’ve never been treated so poorly by any type of sales department in my whole life. This is supposed to be an exciting time for a family. How can a company treat people like this? How can an employer allow an individual to speak to someone in such an awful manner?

Next thing I know, Scott the Sales Manager, who came out earlier to talk about how incentives worked, returns with another piece of paper. It’s basically the original deal I agreed to over the phone the day before. It was about $300 dollars higher but basically the same. (1.9% for 72, with a slightly higher monthly payment) At this point, I don’t know if I even want the vehicle anymore but it’s the deal my wife and I agreed to and it was a really good price for the SUV we wanted. I stepped outside and spoke to my wife, she would only agree to return as long as Dimitri was no longer going to speak with us. I returned to tell Scott, he had a deal but I didn’t want to speak with Dimitri again, while mentioning that this is a horrible business practice and shady behavior.

At about 7pm, an hour and a half after my wife, daughter and I showed up to what we thought would have been the time we would be heading home to put our daughter to bed, Gerald tells us to head up to the main building where the finance department is, and that he would get us in and out of there in about 30 minutes. We take a seat in the waiting room (in the children’s section which had a few toys, all of which were covered in black grime) and wait, and wait, and wait. At 8pm, I send Gerald another text, “How much longer?” I get back “2mins”… at 8:30, Brent the Finance Manager is ready for us. Brent was fantastic, got us in and out in about 15 minutes. He was open and honest and I told him what had happened and he was very open about how this shouldn’t have happened and how sorry he was, and even mentioned that what took so long was fixing all of their mistakes. Even Gerald apologized, and told us that he was embarrassed, and that this is not how he does business.

In the end, we get the car we wanted and the deal we wanted but I will NEVER recommend this dealership to any of my friends or family. We had some positives, but as long as Dimitri works for this dealership, stay away… because, this may happen to you, this wrongful, shady business practice to get people in the door and then tell them sorry, we can’t get you the deal we spoke about the day before. Thank goodness, I made Gerald send me photos or this would have been a real waste of my time.

The next day I was contacted by a “higher up.”, Gilbert. When he heard what happened, he offered to give us an extra feature of our choosing that we would like added to our car, in order to avoid a negative review from us. We were pleased that someone at this place wanted to take steps to better our experience. We asked for a modest feature, and he said he would work on it, and call us back. He called back to say they would pay for half of the feature and we could pay the other half. I told him it was all or nothing, and he ended up calling back to say they would not add the feature, so we were pretty confused as to why they would make that offer, if they had no intentions of fulfilling it. The least we could expect is for the dealership to issue a written apology for their employee’s behavior, but I don’t think that will happen either.

Oh well… Thanks for the deal, I guess.