I purchased a [redacted] off Cars Unlimited on 07/31/for $I have to tell you the sales person told me all about how important customer satisfaction was and how they stand behind all of your vehicles I know that I purchased a used car but I wanted to pass on the facts of my experience so thatfuture customers will see some warning signs that this company is not the stand up dealership that they try to tell you before you purchase the car 07/31/14: Purchased the vehicle and traded in my [redacted] with kmsThey gave me $for the tradeI also purchased an extended warranty for the drive train and seals and gaskets for $(which I would recommend if you purchase a car off of them) I tried to negotiate more on my trade in as I know the truck was worth more then thatUnfortunately they would not budge on it but they did say that if I gave them over $in cash I would save money on the final price of the car by not paying taxesthis should have been my first warning signso he they put on the bill of sale $instead of the $that I actually paidI questioned this and was told that it doesn't really matter [redacted] So the day that I picked up the car I traded my truck in and a cashier cheque for $I drove the car home and I noticed that the AC did not seem to work and there was a bad smell coming from the vents when it was onThe next day I went to work and I noticed that of the doors locks did not work, so you have to manually unlock each one of themWhen I go to work less hours after I purchased the car I call and told them about the issuesThe offer that was given to me was to purchase an additional warranty for A/C and Electronic Switches for $As no other offers were given, as I had no other options I agreed to pay for the warranty I went in on 08/05/to pay $in cash as requested, and I noticed my truck on their lot for $I expressed my displeasure about having to pay for a warranty less then hours of purchasing a $car off them and was offered some of the money backwhich I did not want The sales person called me a few days later telling my that the owner wanted to pay me for the $I explained to him that it was not about the money it was about "their customer service" and standing behind their carsThey knew about these issues before they sold me the carI told him that they should have taken the car and got the items fixedThis was not offered and the conversation ended(oh and no cheque was sent) note: with the warranty you have to pay for the inspection and pay a deductible so this is more out of pocket expenses for me to get these items fixed On 01/2015- I took the car into [redacted] as there was an engine light onWhen I took it a glow plug module was defective (not the dealers fault in any way) when I got it changed they noticed that clean air line going into the turbo had been rigged up and when they went to change it they noticed that they was pre existing damage to the turbo and that is would be defective in a short time 04/08/15- They were right the turbo blew and lucky for me I had that warranty and it only cost me $instead of $ I want to be fair with the dealership I did take it to a mechanic to have him look over the car for rust and underneath the car, but I have purchased quite a few cars off dealers and if there is anything wrong in the first days let alone hours they would take care of itI spent over $on this car, it is not like I purchased a $as is car I am extremely disappointed with my experience with Cars Unlimited and I hope that with people reading this posting they will second guess purchasing a car off them [redacted] My suggestion is take any car you purchase off them to the manufacture of the vehicle and pay for a few hour inspection of everythingI wish I did!!
I purchased a 2007 [redacted] off Cars Unlimited on 07/31/14 for $19997. I have to tell you the sales person told me all about how important customer satisfaction was and how they stand behind all of your vehicles. I know that I purchased a used car but I wanted to pass on the facts of my experience so that.. future customers will see some warning signs that this company is not the stand up dealership that they try to tell you before you purchase the car.
07/31/14:
Purchased the vehicle and traded in my 2004 [redacted] with 158000 kms. They gave me $6500.00 for the trade. I also purchased an extended warranty for the drive train and seals and gaskets for $1200.00 (which I would recommend if you purchase a car off of them)
I tried to negotiate more on my trade in as I know the truck was worth more then that. Unfortunately they would not budge on it but they did say that if I gave them over $4000 in cash I would save money on the final price of the car by not paying taxes... this should have been my first warning sign.... so he they put on the bill of sale $15000 instead of the $20000 that I actually paid... I questioned this and was told that it doesn't really matter. [redacted]
So the day that I picked up the car I traded my truck in and a cashier cheque for $9125. I drove the car home and I noticed that the AC did not seem to work and there was a bad smell coming from the vents when it was on. The next day I went to work and I noticed that 3 of the doors locks did not work, so you have to manually unlock each one of them. When I go to work less 20 hours after I purchased the car I call and told them about the issues. The offer that was given to me was to purchase an additional warranty for A/C and Electronic Switches for $400.00. As no other offers were given, as I had no other options I agreed to pay for the warranty.
I went in on 08/05/2014 to pay $400.00 in cash as requested, and I noticed my truck on their lot for $12500.00 I expressed my displeasure about having to pay for a warranty less then 24 hours of purchasing a $20000 car off them and was offered some of the money back.. which I did not want.
The sales person called me a few days later telling my that the owner wanted to pay me for the $400. I explained to him that it was not about the money it was about "their customer service" and standing behind their cars. They knew about these issues before they sold me the car. I told him that they should have taken the car and got the items fixed. This was not offered and the conversation ended. (oh and no cheque was sent)
note: with the warranty you have to pay for the inspection and pay a deductible so this is more out of pocket expenses for me to get these items fixed
On 01/05 2015- I took the car into [redacted] as there was an engine light on. When I took it a glow plug module was defective (not the dealers fault in any way) when I got it changed they noticed that clean air line going into the turbo had been rigged up and when they went to change it they noticed that they was pre existing damage to the turbo and that is would be defective in a short time.
04/08/15- They were right the turbo blew and lucky for me I had that warranty and it only cost me $2700 instead of $5000.
I want to be fair with the dealership I did take it to a mechanic to have him look over the car for rust and underneath the car, but I have purchased quite a few cars off dealers and if there is anything wrong in the first 30 days let alone 24 hours they would take care of it. I spent over $20000 on this car, it is not like I purchased a $1000 as is car.
I am extremely disappointed with my experience with Cars Unlimited and I hope that with people reading this posting they will second guess purchasing a car off them [redacted]... My suggestion is take any car you purchase off them to the manufacture of the vehicle and pay for a few hour inspection of everything. I wish I did!!
I purchased a [redacted] off Cars Unlimited on 07/31/for $I have to tell you the sales person told me all about how important customer satisfaction was and how they stand behind all of your vehicles I know that I purchased a used car but I wanted to pass on the facts of my experience so thatfuture customers will see some warning signs that this company is not the stand up dealership that they try to tell you before you purchase the car 07/31/14: Purchased the vehicle and traded in my [redacted] with kmsThey gave me $for the tradeI also purchased an extended warranty for the drive train and seals and gaskets for $(which I would recommend if you purchase a car off of them) I tried to negotiate more on my trade in as I know the truck was worth more then thatUnfortunately they would not budge on it but they did say that if I gave them over $in cash I would save money on the final price of the car by not paying taxesthis should have been my first warning signso he they put on the bill of sale $instead of the $that I actually paidI questioned this and was told that it doesn't really matter [redacted] So the day that I picked up the car I traded my truck in and a cashier cheque for $I drove the car home and I noticed that the AC did not seem to work and there was a bad smell coming from the vents when it was onThe next day I went to work and I noticed that of the doors locks did not work, so you have to manually unlock each one of themWhen I go to work less hours after I purchased the car I call and told them about the issuesThe offer that was given to me was to purchase an additional warranty for A/C and Electronic Switches for $As no other offers were given, as I had no other options I agreed to pay for the warranty I went in on 08/05/to pay $in cash as requested, and I noticed my truck on their lot for $I expressed my displeasure about having to pay for a warranty less then hours of purchasing a $car off them and was offered some of the money backwhich I did not want The sales person called me a few days later telling my that the owner wanted to pay me for the $I explained to him that it was not about the money it was about "their customer service" and standing behind their carsThey knew about these issues before they sold me the carI told him that they should have taken the car and got the items fixedThis was not offered and the conversation ended(oh and no cheque was sent) note: with the warranty you have to pay for the inspection and pay a deductible so this is more out of pocket expenses for me to get these items fixed On 01/2015- I took the car into [redacted] as there was an engine light onWhen I took it a glow plug module was defective (not the dealers fault in any way) when I got it changed they noticed that clean air line going into the turbo had been rigged up and when they went to change it they noticed that they was pre existing damage to the turbo and that is would be defective in a short time 04/08/15- They were right the turbo blew and lucky for me I had that warranty and it only cost me $instead of $ I want to be fair with the dealership I did take it to a mechanic to have him look over the car for rust and underneath the car, but I have purchased quite a few cars off dealers and if there is anything wrong in the first days let alone hours they would take care of itI spent over $on this car, it is not like I purchased a $as is car I am extremely disappointed with my experience with Cars Unlimited and I hope that with people reading this posting they will second guess purchasing a car off them [redacted] My suggestion is take any car you purchase off them to the manufacture of the vehicle and pay for a few hour inspection of everythingI wish I did!!
I purchased a 2007 [redacted] off Cars Unlimited on 07/31/14 for $19997. I have to tell you the sales person told me all about how important customer satisfaction was and how they stand behind all of your vehicles. I know that I purchased a used car but I wanted to pass on the facts of my experience so that.. future customers will see some warning signs that this company is not the stand up dealership that they try to tell you before you purchase the car.
07/31/14:
Purchased the vehicle and traded in my 2004 [redacted] with 158000 kms. They gave me $6500.00 for the trade. I also purchased an extended warranty for the drive train and seals and gaskets for $1200.00 (which I would recommend if you purchase a car off of them)
I tried to negotiate more on my trade in as I know the truck was worth more then that. Unfortunately they would not budge on it but they did say that if I gave them over $4000 in cash I would save money on the final price of the car by not paying taxes... this should have been my first warning sign.... so he they put on the bill of sale $15000 instead of the $20000 that I actually paid... I questioned this and was told that it doesn't really matter. [redacted]
So the day that I picked up the car I traded my truck in and a cashier cheque for $9125. I drove the car home and I noticed that the AC did not seem to work and there was a bad smell coming from the vents when it was on. The next day I went to work and I noticed that 3 of the doors locks did not work, so you have to manually unlock each one of them. When I go to work less 20 hours after I purchased the car I call and told them about the issues. The offer that was given to me was to purchase an additional warranty for A/C and Electronic Switches for $400.00. As no other offers were given, as I had no other options I agreed to pay for the warranty.
I went in on 08/05/2014 to pay $400.00 in cash as requested, and I noticed my truck on their lot for $12500.00 I expressed my displeasure about having to pay for a warranty less then 24 hours of purchasing a $20000 car off them and was offered some of the money back.. which I did not want.
The sales person called me a few days later telling my that the owner wanted to pay me for the $400. I explained to him that it was not about the money it was about "their customer service" and standing behind their cars. They knew about these issues before they sold me the car. I told him that they should have taken the car and got the items fixed. This was not offered and the conversation ended. (oh and no cheque was sent)
note: with the warranty you have to pay for the inspection and pay a deductible so this is more out of pocket expenses for me to get these items fixed
On 01/05 2015- I took the car into [redacted] as there was an engine light on. When I took it a glow plug module was defective (not the dealers fault in any way) when I got it changed they noticed that clean air line going into the turbo had been rigged up and when they went to change it they noticed that they was pre existing damage to the turbo and that is would be defective in a short time.
04/08/15- They were right the turbo blew and lucky for me I had that warranty and it only cost me $2700 instead of $5000.
I want to be fair with the dealership I did take it to a mechanic to have him look over the car for rust and underneath the car, but I have purchased quite a few cars off dealers and if there is anything wrong in the first 30 days let alone 24 hours they would take care of it. I spent over $20000 on this car, it is not like I purchased a $1000 as is car.
I am extremely disappointed with my experience with Cars Unlimited and I hope that with people reading this posting they will second guess purchasing a car off them [redacted]... My suggestion is take any car you purchase off them to the manufacture of the vehicle and pay for a few hour inspection of everything. I wish I did!!