Cars Unlimited of Suffolk

In regards to the loaner policy, Chevrolet will not cover the vehicle until it is diagnosed by our technicians and the failure with the vehicle is found to be warrantableWe only have the Chevrolet Cruze for a loaner car In regards to the customers concern with engine noise, We looked at the vehicle and found that the engine had no oil registering on the dipstickThe only thing that registered on the dipstick was sludgeThe technician removed the oil cap and sludge could be seen in the valve train area which indicates a lack of oil changingThe vehicle had set trouble codes [redacted] and [redacted] which are for the engine timing which was caused due to no oilWe also found that the engine had the original oil filter on it with 34,milesThe lube sticker on the windshield indicated that a oil change was supposed to be done @ 20,milesAll of this information above lead to the decline of warranty repair on engine The customer will not be getting reimbursed for the rental as well [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I believe that this business should be held accountable to their mistakeWhile I understand that they cannot drop down to the price that was advertised, I do think that I should receive significantly reduced pricing for the truck because they promised that I would receive the advertised price (I spoke to both a [redacted] and [redacted] who assured me that it would be upheld)The fact that they confirmed it with me at the [redacted] level speaks of more than a simple mistakeOnce they retracted this verbal agreement (Which was made, I confirmed my desire to purchase and they promised it would be at that price), I was treated incredibly rudely and dismissed by the representativeSo I do think that based on the verbal agreement we made, that they should significantly reduce the price of the vehicle to something near to the promised price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com:At this time, I have not been contacted by Cars Unlimited of Suffolk LLC regarding complaint ID [redacted] .Sincerely, [redacted]

I have attached a copy of the repair order that has a full explanation of the two diagnostic checks that were performed. We performed an electrical diagnosis to check for an inoperable heater not blowing hot air. Upon inspection it was found that the HVAC door was broken and fell into
the evaporator box. It was our recommendation to replace but the customer declined the repair at that time. The second issue the customer brought to our attention was that the engine cranks for a long time but will not start sometimes. This is a separate issue from the heater being inoperable. We performed a fuel pressure test along with checking all sensor readings, and checking all software. We were unable to duplicate the customer's concern and advised that the customer perform fuel system service for possible sticking injectors, but the customer declined. This was two separate diagnosis and he was not charged twice for 'putting truck on the machine' as he states in his complaint

I have attached the email from [redacted] regarding some of our new inventory not showing the correct prices.  This was an error on their part that was quickly fixed.  Unfortunately, when information is being pulled by a third party like [redacted], errors sometimes occur.  We apologize...

to [redacted] for this error in pricing.  There is no way we can honor that price and we are as upset as he was at the error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe that this business should be held accountable to their mistake. While I understand that they cannot drop down to the price that was advertised, I do think that I should receive significantly reduced pricing for the truck because they promised that I would receive the advertised price (I spoke to both a [redacted] and [redacted] who assured me that it would be upheld). The fact that they confirmed it with me at the [redacted] level speaks of more than a simple mistake. Once they retracted this verbal agreement (Which was made, I confirmed my desire to purchase and they promised it would be at that price), I was treated incredibly rudely and dismissed by the representative. So I do think that based on the verbal agreement we made, that they should significantly reduce the price of the vehicle to something near to the promised price. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Cars Unlimited of Suffolk LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Cars Unlimited of Suffolk LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They just explained it was 2 different issues which we knew already we have extended warranty coverage on vehicle and we still have no idea why  it covers nothing and still don't understand 2 separate charges for checking vehicle it should be 1 diagnostic check ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In regards to the loaner policy, Chevrolet will not cover the vehicle until it is diagnosed by our technicians and the failure with the vehicle is found to be warrantable. We only have the Chevrolet Cruze for a loaner car.
In regards to the customers concern with engine noise, We looked at the...

vehicle and found that the engine had no oil registering on the dipstick. The only thing that registered on the dipstick was sludge. The technician removed the oil cap and sludge could be seen in the valve train area which indicates a lack of oil changing. The vehicle had set trouble codes [redacted] and [redacted] which are for the engine timing which was caused due to no oil. We also found that the engine had the original oil filter on it with 34,305 miles. The lube sticker on the windshield indicated that a oil change was supposed to be done @ 20,000 miles. All of this information above lead to the decline of warranty repair on engine.
The customer will not be getting reimbursed for the rental as well.
[redacted]
*
[redacted]

Review: Took car for heat not working and at times car won't startDesired Settlement: Nothing seems to be covered with warranty purchased was double charged for putting truck on machine want credit back

Business

Response:

I have attached a copy of the repair order that has a full explanation of the two diagnostic checks that were performed. We performed an electrical diagnosis to check for an inoperable heater not blowing hot air. Upon inspection it was found that the HVAC door was broken and fell into the evaporator box. It was our recommendation to replace but the customer declined the repair at that time. The second issue the customer brought to our attention was that the engine cranks for a long time but will not start sometimes. This is a separate issue from the heater being inoperable. We performed a fuel pressure test along with checking all sensor readings, and checking all software. We were unable to duplicate the customer's concern and advised that the customer perform fuel system service for possible sticking injectors, but the customer declined. This was two separate diagnosis and he was not charged twice for 'putting truck on the machine' as he states in his complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They just explained it was 2 different issues which we knew already we have extended warranty coverage on vehicle and we still have no idea why it covers nothing and still don't understand 2 separate charges for checking vehicle it should be 1 diagnostic check ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Cars Unlimited of Suffolk LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: This is the second time I have had this issue with this particular dealer. I purchased a new car from them in 2012, for which I purchased an additional warranty plan. On October **, 2014, I traded in that vehicle, and verbally requested a refund (subject to a deduction from the warranty which is pro-rated according to vehicle mileage) of the unused portion of that warranty plan. I had been told it takes approximately six weeks for a refund. After going through my paperwork for the trade-in over the next week, I realized that the dealer never gave me anything to sign to cancel the warranty plan and obtain a refund. On October **, 2014 I called and had them email me a form to cancel, which I immediately signed and emailed back (I have proof of sending and that they received it). I have made several calls since to both the warranty company and to Hyundai 112 (Cars Unlimited of Suffolk). The warranty company has not received any communication regarding my cancellation, yet Christine from Hyundai 112 has told me on more than one occasion that my cancellation was sent. I have also left messages with [redacted] at Cars Unlimited, and she doesn't return my calls. I estimate the refund amount to be between $500 and $650. It is now 8 weeks since I traded in my car, and six weeks since I signed paperwork to request a refund, yet I have no resolution.Desired Settlement: I would like the money that I am due in a timely manner.

Review: My mother and I went into this dealership looking to buy a car. I told the salesman [redacted] Im looking for a 4 cylinder car since I do ALOT of driving for my job. I told him I was intrested in the 2006 cobalt. It was listed on the Internet for $6999. I looked at the cobalt and didn't like it. We went back to his desk and he asked how much am I working with. We told him we would like to get something for $6000 out the door. That includes taxes and what ever. He said he had this 2003 Chevy blazer. We told him we weren't intrested in a truck. He said why don't you just look at so we did. We took it for a test drive and when we got back we sat back at his desk. [redacted] went to talk to what we guess [redacted] and we asked the salesman that sits behind [redacted] what the gas mileage was on that truck. He told us 18mpg/24mpg. I told [redacted] I can live with that so we proceeded to buy the blazer. This was Wednesday December * 2013. We left a $3000.00 deposit and was told to come back the next day with the remainder and the truck would be ready. We went back and paid the rest and [redacted] told us we would have to bring the truck back cause it would pass inspection. So Friday morning we dropped it back off and Friday early evening he said it still wouldnt pass they had to order a part and we would have to bring it back Monday. Monday we dropped it off again in the morning and early Monday evening we were told again it wouldn't pass and had to order another part and would have to bring it back again. Tuesday morning we brought it back and Tuesday evening we were told it didn't pass again that it has to be driven 50 miles before it would pass and were told to bring it back. Wednesday we went into the dealership and spoke to [redacted] and told him I was not happy with the truck. I was told it would get 18mpg when in fact it gets 12mpg. I told him I would like to trade it for a car with better gas mileage. I told him I saw a Nissan sentra on the Internet for $6999. He said he would try to get [redacted] to waive all these fees totally over a thousand dollars. [redacted] agreed to waive all but one that was 5 hundred and something. He then said if we wanted it we would have to pay an additional $1710.00 on top of the 6177.00 I had already given him. He said they won't lower the price on the sentra. My mother asked him about the lemon law and [redacted] told us it only applies to new cars. We told him we can't not pay anymore then what we told him which was $6000 out the door. We told him we weren't looking for our money back just a decent car. He said he tried to work with us and now we can take the truck and get out of here. We left the truck in their lot cause it has dealer plates and it's not inspected. I emailed [redacted] asking if he would work something out with me and as of this moment he has not replied back. I had put a call into the attorney generals office to find out what my rights are. The New York used car lemon law states " If the same problem cannot be repaired after three or more attempts, you are entitled to return the car and receive a refund of your purchase price or of all payments made under your lease contract, and of sales tax and fees, minus a reasonable allowance for any damage not attributable to normal usage or wear, and, in the case of a lease contract, a cancellation of all further payments you are otherwise required to make under the lease contract." the Blazer has been in there three times and still did not pass inspection.Desired Settlement: I am not really looking for a refund I just want a vehicle that gets decent gas mileage and doesn't cost me anymore then I've already given. If they can't do that then I want all the money which was $6177.00 I've given them.

Business

Response:

We have refunded this customer all of his money that was paid to us as of 12/**/2013. We tried to put him in the Sentra but he was not happy with that either. This matter is now closed.

Review: In 2008, I purchased a Chevrolet Cobalt SS T/C. it is the first car I have purchased on my own and am the original owner of the vehicle. Since I have owned the 2008 Cobalt, I have had several issues. I have an extended warranty on the vehicle. The problems I have been having with the car thus far, it looks like I will be spending more money out of pocket on repairs once the warranty expires. Within the first couple of weeks of owning the Cobalt, Chevrolet had to replace the oil pan gasket. The hazard light button, when depressed, fell through the dashboard. The battery does not hold a charge for very long. The passenger seat also came off its track. This is just to name a few issues.

Most recently, I brought the Cobalt in for service to the Chevrolet dealership on [redacted] in [redacted] on August **, 2013 for the tire pressure sensor, oil change, and tire rotation. Upon return of the vehicle, I detected a whistling noise coming from the front engine compartment. After opening the hood, I noticed the air box leading to the turbo was left open. Had I not checked on the problem, debris could have gotten into the turbo and possibly caused damage to the engine as well. After several efforts to contact the dealership, no one returned my calls even after going through General Motors Customer Service over a month ago. In my eyes, this is just poor customer service on Chevrolet’s part. It is unacceptable for a business as large as Chevrolet not to return phone calls regarding a serious vehicular concern such as the one described above. I would like a valid reason as to why a representative from [redacted] Chevrolet could not return any one of several concerned phone calls.Desired Settlement: I believe the business has the responsibility to return phone calls concerning service issues.

Business

Response:

Good Afernoon, I as the [redacted] never received a phone from [redacted], I will call him back today. We helped this customer out he wanted a 2nd option from another Chevy dealer, this is the first I am hearing about this, I will call the customer today

thank You

Review: Chevrolet 112 owes us warranty refund. We cancelled the warranty on a car we no longer own with the warranty company in October. The warranty company sent paperwork to Chevy 112 on November **,2013 and said it takes up to 4 weeks to get the refund from the dealership.We repeatedly called the dealership and spoke with [redacted], who said she will look into it and get back to us. It has been 3 days and still haven't heard back. I would like to resolve this asap but can not if they won't even call us back. Any assistance in this would be appreciated.Thank youDesired Settlement: We were told by the Warranty company that we would receive at least 800.00.

Business

Response:

We have not received the refund money from the warranty company. It usually takes 8-12 weeks and I'm not sure who they spoke with at the warranty company. We faxed it to the warranty company on November **, 2013 so they probably have processed it, but no check has been produced yet. As soon as the check comes to us we will cut a check to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am responding to your email to me regarding my complaint.

It has not been resolved and I have not received a call back from the company either. I have been trying to get an answer but they won't call me back. Any assistance would be appreciated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still waiting for the balance of my warranty to be mailed. I spoke with [redacted] from the warranty company who states he spoke with [redacted] on 1/**, she was supposed to have sent a check out right away. I haven't received it and called her, left a message asking for a status. She has not called me back yet. All I want is a call back with a status.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Aug ** 2013 while I was visiting a used car sales event I placed a deposit on a 2007 Hyundai minivan with [redacted] from Chevrolet 112. Since then it has been almost impossible to reach him with phone calls to the dealership and also on his personal cell phone. I left many messages with co workers. Spoke with different salesmen and [redacted]. The latest is [redacted] said they sold the van and he told me to come down and pick out something else. I simply stated to just refund my money back and he told me to come down and pick out something else cause he would not want me to loose out on my deposit. When I singed the paper work for the deposit he stated the money was refundable if things did not work out. Well its way past working out a deal. even if I was to buy a car now it would not be Chevrolet 112 or any other dealer associated with them. They have lost me as a customer for life and also being a combat vet I will be adding many of my coworkers and vet support groups to the list. My family really needed this van with a brand new baby added recently.Desired Settlement: All I want is my 100 deposit back and a written letter from Chevrolet 112 for there total lack of respect for my family.

Business

Response:

[redacted]'s credit card has been credited the $100. [redacted], the salesperson, was working with our finance department to get [redacted] approved. He could not get approved on the loan by himself and [redacted]'s understanding was that [redacted] was coming down with his wife to add her to the loan. It has only been 16 days since he left the deposit and [redacted] was trying to work with him so he could get the van, and he has spoken to him on NUMEROUS occasions. We have never and will never hold someone's deposit, and we always try to get the customer into the vehicle that they want. [redacted] made it seem, in his complaint, that we were purposely not refunding him his $100 deposit. I hope he understands that purchasing a vehicle is not a one day, or one week process sometimes, especially if challenging credit is involved. Thank you.

Cars Unlimited of Suffolk

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Listen you can say what you want. I called [redacted] , called your dealership and left messages for two weeks strait with no response . I talked to many different salesmen. everytime they could not find [redacted] and stated that they would relay the message. If [redacted] was working so hard to get us in the van, why did you sell it? My understanding that when a dealership takes a deposit they don't sell the vehicle. On that note I feel my concern about your dealership being a bit shady should be known.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: recently brought my Saturn Ion in for a recall. The check engine light was not on and the car was running great. When we went to pick up the car, after 2 months, it would not start. After jumping the car we were able to get it home. The next day it would not start so we had it towed to our local auto body shop. The car's electric is completely not working, we need a new battery and many other repairs - totaling over $900. We are very upset seeing that the car went it absolutely fine and came out with all of these problems. We are not able to afford this and now because of the recall we are not able to drive a car that has less than 60k miles on it. I called the dealership 4 times to see if they can do something and I was put on hold and eventually hung up onDesired Settlement: We would like our car to be fixed to the point where it was when we dropped it off. It was able to pass inspection and it was only brought in for the recall.

Business

Response:

This customer came in with his vehicle to service for a check engine light and to perform a factory recall. We performed a road test and scanned for

codes and nothing was found, there was no check engine light on. The battery was found to be not holding a charge but the customer refused repair

or replacement of the battery. We performed the ignition recall which is not at all related to any electrical problems in the vehicle. The charge is for the

labor to road test and run the scans and a NYS inspection. Please see signed repair order attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That night we had to have the car towed. When it was brought to the shop the cars electric was not working. Windows, locks, - nothing was working. Then the full injection pump was completely full with water. Before the car went in the car was running fine. After they touched the car we had over 900$ in repairs. The only thing not wrong with the car was the battery - which was charged and worked fine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The Dealership posted an advertisement on cars.com for a 2015 Colorado, 4 wheel drive Z71 trim with 4 doors. I called and spoke to the [redacted] ([redacted]), on Sunday. He stated that they would be very willing to honor that ad. I wanted to start things right there, however [redacted] left and I was handed off to another sales rep. This new rep told me that he would have to speak with the [redacted], and the issue was not cleared up until I called back on Monday to speak with [redacted]. He stated that the ad was wrong, and that they had made a mistake. Both he and the sales representative were very rude in dealing with me, and tried to get me to hang up the issueDesired Settlement: I was told that the ad would be honored, and I still want that. When I called they promised it would happen and now they are going back on it. However I think as a business they should be held accountable to what they agreed to

Business

Response:

I have attached the email from [redacted] regarding some of our new inventory not showing the correct prices. This was an error on their part that was quickly fixed. Unfortunately, when information is being pulled by a third party like [redacted], errors sometimes occur. We apologize to [redacted] for this error in pricing. There is no way we can honor that price and we are as upset as he was at the error.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe that this business should be held accountable to their mistake. While I understand that they cannot drop down to the price that was advertised, I do think that I should receive significantly reduced pricing for the truck because they promised that I would receive the advertised price (I spoke to both a [redacted] and [redacted] who assured me that it would be upheld). The fact that they confirmed it with me at the [redacted] level speaks of more than a simple mistake. Once they retracted this verbal agreement (Which was made, I confirmed my desire to purchase and they promised it would be at that price), I was treated incredibly rudely and dismissed by the representative. So I do think that based on the verbal agreement we made, that they should significantly reduce the price of the vehicle to something near to the promised price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Cars Unlimited of Suffolk LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I called Chevrolet 112 to make an appointment to service my 2012 Chevrolet Traverse for two recalls and noise that was being produced under the hood of my car. The noise was a rattling/ spinning sound that was going on for approximately 1.5-2 weeks. When I called I was first introduced to [redacted] whom of which was extremely rude and condescending because I requested a courtesy car while my car was being serviced. She told me it would take two weeks to get the parts for my recall and she could not accommodate me due to the fact that I had three car seats which did not fit in her rental; apparently, they only give out a Chevrolet 'Cruz' as a loaner car which completely inhibits anyone from having a family or children from getting their cars serviced there. I had to bring my daughter to her nursery school orientation and could not be without a car. I told her I would have to get back to her.

When I called back the next day, [redacted] made an appointment for 3:00 that afternoon. (August **). She informed me that she had to contact [redacted] or [redacted] to accommodate my large family and get me a different car, such as a mini van. I showed-up at 2:30 and they did not have a car for me and told me to come back the next day. It was a very large inconvenience to make an appointment and have to drag three small children under the ages of 5 with me. When I arrived at the dealership, [redacted] assisted me and she and [redacted] were very unhelpful. [redacted] (right in front of me), said, "I told [redacted] she would have to get a car from a loaner company." I wanted to know why they made an appointment and did not have a car ready for me. They did not have the answer and told me I had to return the following morning. [redacted] stated since I had children, it was best to come first thing in the morning when they opened at 7:30 so that my rental/diagnosis of my car could be expedited.

I showed up the next morning, promptly at 7:30 and there were 8 people already waiting in the waiting room. [redacted] was at the front desk and remembered me when I walked in. She did not have a rental car waiting for me and called [redacted] and [redacted] to attain one. She told me that I had to pay for a loaner car since Chevrolet only covered 42.00 in rental fees. I said that I didn't feel that was right, due to the fact that I had children to cart around that they charge me. She persisted to whisper about me to other people behind the counter and told me that I would also be responsible for the loaner fee if the repairs were not covered under warranty. I explained to [redacted] that the car was a lease, less than two-years old and I was sure it would be covered. She snickered, got [redacted] to come over with a car and [redacted] was amazing in the assistance of my loaner.

Approximately four hours later, I received a phone call from [redacted] who was as sweet as pie as she shared the news with me that the noise under the hood of my car was due to the fact that I needed a new engine. She stated that I ruined my engine and neglected to change the oil on my car, which is not true. I do complete regular oil changes and she asked me for proof. I told her I didn't have receipts and that I would have to get them. [redacted] said my engine was not covered under warranty, that it was my responsibility, as was the loaner far for the day. She was rude, condescending and sarcastic as she shared the news with me about my car. I called my husband who had called their Corporate office and he said he would get back to my husband. He did call back and said that the original oil filter was still in the car and that the oil hadn't been changed in 15,000 miles, contrary to the truth.

[redacted] called me back about two hours after the first time she called to let me know my recalls had been fixed and that it was time to pick my car up. She said they were there until 7:30 and that I could bring my loaner back to [redacted] or to Chevrolet. She again reminded me I had to pay for the loaner since it wasn't covered due to the fact that I neglected to properly service my car. I fed my children dinner and packed them up to drop the car off at 5:00. We put gas in the loaner car and when I pulled-into Enterprise, they were already closed. I drove to Chevrolet 112 and they too were closed. I went up to the front of the dealership where the Sales people were located and they gave me my keys and receipt. I left my loaner car there and left. I contacted my certified mechanic on the way home and he informed me that it was extremely rare that my car would be completely bone-dry of oil, even if the oil hasn't been replaced in 10,000-15,000 miles. He told me it was unethical of them to allow me to drive away, that it was dangerous, especially since I had three small children in the car. He gave me strict instructions to go to Aid Auto Stores immediately to put 2 quarts of oil into my car. I did just that after checking the dip-stick and the dip-stick was still completely bone-dry. He instructed me to drive to him and he needed to add FOUR additional quarts into the car. He said it was near impossible to be completely out of oil and he felt the dealership could have drained my oil to try and get me to purchase a new engine. Furthermore, he said if my car was truly out of oil for two weeks (like Chevrolet 112 said it was), he said I would have blown my motor and wouldn't been able to drive around.

After SIX quarts of oil were placed in my car, the car is running perfectly fine. I did NOT need an engine that would have costed me over $8,000.00. They lied to me and tried to get me to purchased a new engine for a vehicle that was 'out of oil.' I had a SECOND, certified mechanic take a look at the car and he said it was running great.

In addition, I received a call from [redacted] this morning. The gentleman, [redacted] had called that helped me with my loaner and asked me when I dropped the loaner off. I told him I dropped it off the same day in which I picked it up. He said he never received a phone-call from them stating it was there. He happened to pass Chevrolet 112 on his way too work and saw the car sitting there. This is now three days later. The car could have been damaged, or God knows what could have happened to it and I would have been responsible. This is just one more flaw from their Service department trying to 'get me.'Desired Settlement: I want everyone to know what their Service Department is horrible, unethical or inexperienced. I want my engine covered under warranty while my lease is still in effect or I want to be able to terminate my lease early in case Chevrolet 112 did damage to my car. My car did NOT need a new engine and how unethical and disgusting of a dealership service center to state when all the car needed was oil. If anything happens to my car, I do not think it should be 'my fault.' In addition, I want them to pay for my [redacted] rental of over $50.00 that I was charged.

Business

Response:

In regards to the loaner policy, Chevrolet will not cover the vehicle until it is diagnosed by our technicians and the failure with the vehicle is found to be warrantable. We only have the Chevrolet Cruze for a loaner car.

In regards to the customers concern with engine noise, We looked at the vehicle and found that the engine had no oil registering on the dipstick. The only thing that registered on the dipstick was sludge. The technician removed the oil cap and sludge could be seen in the valve train area which indicates a lack of oil changing. The vehicle had set trouble codes [redacted] and [redacted] which are for the engine timing which was caused due to no oil. We also found that the engine had the original oil filter on it with 34,305 miles. The lube sticker on the windshield indicated that a oil change was supposed to be done @ 20,000 miles. All of this information above lead to the decline of warranty repair on engine.

The customer will not be getting reimbursed for the rental as well.

Review: I bought a 2008 chevy tahoe on jan [redacted]. When I got it home that night I was cleaning the windshield and I notice a foot long crack in the upper windshield. You could not see it easily and I only noticed it with the street light hit it. I called up the salesman as soon as I saw it at that point I only had the truck 1 hr. When I talked to him the next day he said it's not a problem and it would be replaced. I had to bring the truck in the next day anyway for other problems. When I showed it to him he even stated that he even missed it. He told the [redacted] and the [redacted] said it wouldn't be a problem. I had to go out of town so I asked them if I can get it replaced when I get back and they said yes. When I get back I went back in got dealer on jan [redacted] and at that time the [redacted] stated that he would not cover it and how did he not know if the crack happened while I was driving home on the [redacted]. I told him if a ripoff hit the windshield it wouldn't have cracked a foot long instant like that. He said he would talk to the owner about it and get back to me on Wed and he never did. After numerous calls no one called me back. I called chevy corporate on sat feb [redacted] and put in a complaint. The woman I talked to said she didn't see this as an issue.. On Tuesday feb [redacted] she called me back said the [redacted] has the final say and she can't help me. These people took my $30,000 and they won't even stand by their word and honor this and give me a windshield that I'm owed.Desired Settlement: I would like a new windshield

Business

Response:

I personally spoke with [redacted] and he has a service appointment on March [redacted] to get his windshield replaced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,