CarSense

The F-was purchased in May of Documents from deals are usually shredded andscanned within days of purchase datesThe documents that are signed by customers and anynecessary paperwork related to the transaction are scanned and archived to the vehicle that issoldThe vehicle in question has a printout from our website that is scanned in to our archivesystem that lists the options of the vehicleThis printout states that the vehicle has inchwheels with no mention of the truck having any other different type of wheelsThe customer hadthe opportunity to see and drive the vehicle before purchase and a picture that is displayed on theprintout clearly shows the F-ISO having the standard inch wheelsThe customer has beencontacted explaining our findings and a copy of the printout has been emailed to the customer.CarSense does not feel that we are responsible for any monies that the customer is wanting dueto the fact that the advertisement was indeed accurate

The customer did contact the store on a Saturday as was statedThe GM had a note on his deskas was promised to the customer by the sales associate that took the phone callThe GM of thestore called first thing Monday morning to address any service issues and left a message for areturn call
Messages were checked later that afternoon and a return call was made to thecustomer in which a conversation took placeHad this customer given us a chance to talk therewould have been no need for this Revdex.com complaintEfforts were made to contact the customer onthe next business day after a SaturdayWe do our best to resolve any issues without the need forthird party actionsCarSense is not perfect but we try hard to be the best in our line of workWetry to provide excellent customer service but sometimes issues do arise and we sort them out.The customer stated her concerns on Monday the 28th and a resolution was worked out even withthe GM knowing that there would be a Revdex.com complaintWe do see cars in all sorts of conditionsand things do happen even only after 2,miles and months after an inspectionOurtechnicians are trained to go above and beyond even when it comes to PA state inspections andnot just do the minimumIt is possible that mistakes happen as we all are humanThis customerhad purchased the vehicle here and has been a good service customerCarSense did refund $300towards the bill to cover the rotors and have also refunded the cost of the inspection which was$While there were no recommendations in June concerning the brakes it is possible thatwe missed something and the rotors may not have been needed if caught soonerWe do not feelthat the oil change or the tire rotation that was performed in June warranted a refund.Our reputation is important to us and we now have another manager in place that can assist whenissues do arise and the GM is not immediately available

The F-was purchased in May of Documents from deals are usually shredded andscanned within days of purchase datesThe documents that are signed by customers and anynecessary paperwork related to the transaction are scanned and archived to the vehicle that issoldThe
vehicle in question has a printout from our website that is scanned in to our archivesystem that lists the options of the vehicleThis printout states that the vehicle has inchwheels with no mention of the truck having any other different type of wheelsThe customer hadthe opportunity to see and drive the vehicle before purchase and a picture that is displayed on theprintout clearly shows the F-ISO having the standard inch wheelsThe customer has beencontacted explaining our findings and a copy of the printout has been emailed to the customer.CarSense does not feel that we are responsible for any monies that the customer is wanting dueto the fact that the advertisement was indeed accurate

The customer did contact the store on a Saturday as was statedThe GM had a note on his deskas was promised to the customer by the sales associate that took the phone callThe GM of thestore called first thing Monday morning to address any service issues and left a message for areturn
callMessages were checked later that afternoon and a return call was made to thecustomer in which a conversation took placeHad this customer given us a chance to talk therewould have been no need for this Revdex.com complaintEfforts were made to contact the customer onthe next business day after a SaturdayWe do our best to resolve any issues without the need forthird party actionsCarSense is not perfect but we try hard to be the best in our line of workWetry to provide excellent customer service but sometimes issues do arise and we sort them out.The customer stated her concerns on Monday the 28th and a resolution was worked out even withthe GM knowing that there would be a Revdex.com complaintWe do see cars in all sorts of conditionsand things do happen even only after 2,miles and months after an inspectionOurtechnicians are trained to go above and beyond even when it comes to PA state inspections andnot just do the minimumIt is possible that mistakes happen as we all are humanThis customerhad purchased the vehicle here and has been a good service customerCarSense did refund $300towards the bill to cover the rotors and have also refunded the cost of the inspection which was$While there were no recommendations in June concerning the brakes it is possible thatwe missed something and the rotors may not have been needed if caught soonerWe do not feelthat the oil change or the tire rotation that was performed in June warranted a refund.Our reputation is important to us and we now have another manager in place that can assist whenissues do arise and the GM is not immediately available

Thank you for the opportunity to address the concerns to which Mr. C[redacted] has alerted us. We understand his frustration, and we are relieved that all of the issues that he mentioned have been addressed. As Mr. C[redacted] stated in his summary we did send out the 2 payoff checks on the 30th of June...

to both of his banks, but unfortunately it did take quite some time for both of those institutions to cash those checks and post to his account. We have since spoken to Mr. C[redacted] and he is aware that the checks have cleared and both of his loans have been paid off. When we sell a car we actually ask for a 15 day payoff since unfortunately banks do take a while to payoff auto loans and it can cause for our customers to become agitated. As far as Mr. C[redacted]’s $195 refund we refunded him immediately when he notified us that it had yet to post and it has been resolved. We strive here at CarSense to exceed customers’ expectations and Mr. C[redacted] has notified us a few thing we should try to improve on moving forward.

The 2013 F-150 was purchased in May of 2016. Documents from deals are usually shredded andscanned within 30 days of purchase dates. The documents that are signed by customers and anynecessary paperwork related to the transaction are scanned and archived to the vehicle that issold. The vehicle in...

question has a printout from our website that is scanned in to our archivesystem that lists the options of the vehicle. This printout states that the vehicle has 17 inchwheels with no mention of the truck having any other different type of wheels. The customer hadthe opportunity to see and drive the vehicle before purchase and a picture that is displayed on theprintout clearly shows the F-ISO having the standard 17 inch wheels. The customer has beencontacted explaining our findings and a copy of the printout has been emailed to the customer.CarSense does not feel that we are responsible for any monies that the customer is wanting dueto the fact that the advertisement was indeed accurate.