Carsmart Auto Gallery

First of all as a Virginia Dealer, we have to re-inspect the vehicle as soon as in comes into our dealershipRegardless of it has been inspected beforeWe did take this truck to be re-inspected, It failed for brakes and rotors front, rearSo in order to pass the vehicle inspection we had to install new set of brakes, rotorsAfter the work was done, we sent the vehicle off for detail which in this case cost $full detailI don't see what we have done wrong in doing so, as we have already explained everything in detail to [redacted] in personThe vehicle was given to us on a consignment, there was no time period mentioned as to when it should be returned to the registered owner [redacted] After two weeks or so [redacted] came back , asked to pick up his truck and sell it himselfSo in order for us to release the vehicle back to him, there was an outstanding balance of $that [redacted] had to pay for the repairs, detail expense that was done to the vehicle ( we do have the invoices which he refused to see)When [redacted] was paid the balance owed , he also offered us to buy the truck off of himInstead we asked that we get a week to either sell on the lot or we will buy it from him[redacted] agreed on a price with us, wrote up a purchase order for the agreed amountCarsmart Auto Gallery had received the difference in the pay off amount to clear the balance on the Auto LoanWe as a dealer sent in the payment right away, but he was already close to his due date on the paymentThere is no fault of ours in sending the payoff amount to [redacted] BankI think we have done enough to help him sell his vehicle, paying off the Auto Loan.Thank youJohnny

*** *** *** did bring the vehicle to our dealership to be sold on consignment on 03-22-He also signed proper consignment papers as well. the vehicle had to went through a process of VA inspection, Detailing and advertisement on internetHis first complain was that I charge
him for the expense I did on the truck. We explained him already that the vehicle failed inspection for rear rotors and brake pads and we also had to properly detail the vehiclewe have all the receipts available.we did call him for second time to purchase the vehicle from himinitially he was asking but then he change his mind and demanded additionally for the expense we charged him initiallywe agreed to that and made the payment to the banknow the vehicle is been paid off and he has received all the money he asked for and we have the bill of sale signed by himwe did all this in good faith and till date we owe him nothing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I don’t agree to whatever he’s saying He’s telling a lieAnd he kept my vehicle more weeks than the consignment I signedI have witness for all the wrong he has done to meplease help me I don’t know why he keep on repeating the same thing over and over againhe charged me dollars even though the car was detailed and everything was up to datein the consignment no where it says he would do all thative reached out to Revdex.com for help. Regards,
*** ***

Respond to the above complaint : we have registered the above vehicle the prove is thereAlso *** *** check bounced and we are still out of $dollarsI don't appreciate that she claims that we are not doing her tags or we were delaying or anything because her son pick up the paper work to
have his mother sign the re-assignment but delayed bring it back to the dealership on time

From: JOHNNY J[redacted]<[redacted]>Date: Thu, Apr 21, 2016 at 12:20 PMSubject: complaint ID [redacted]To: [redacted]Hey Ms. [redacted]This letter is to notify you that Ms. [redacted] did buy a car from Carsmart Auto Gallery. She was originally financed through...

[redacted] Credit. During the course of loaning being process through verification , Ms. [redacted] was asked to provide certain documents to complete her missing stips, like prove of income, Prove of Residency. Ms. [redacted] couldn't provide such documents to the bank, they called her couple of times and including the [redacted] Credit Bank manager to see what they can do to help. Instead she made a complaint against him to his corporate  office. Carsmart  Auto Gallery asked her to return the vehicle or provide such documents, when Ms. [redacted] failed to do so, ignored our phone calls. The owner of Carsmart Asked to repo the vehicle. But later that week on  03/28/2016 we switched her lender to [redacted] Funding Inc. We also, added a co-buyer to the loan. Because she had challenged credit. This time around during the verification process she provide a letter from SS office with the co buyer Social Security Number. when it was verified by the Lender, it belonged to a deceased person. So we are going to repo this vehicle for fraudulent documents. I don't know what else to do to help this customer.Thank youJohnny-- Auto Gallery    [redacted],    Manassas, VA, 20110    ###-###-####

From: JOHNNY J[redacted]
arial, sans-serif;"><[redacted]>Date: Thu, Apr 21, 2016 at 12:20 PMSubject: complaint ID [redacted]To: [redacted]
Hey Ms. [redacted]
This letter is to notify you that Ms. [redacted] did buy a car from Carsmart Auto Gallery. She was originally financed through [redacted] Credit. During the course of loaning being process through verification , Ms. [redacted] was asked to provide certain documents to complete her missing stips, like prove of income, Prove of Residency. Ms. [redacted] couldn't provide such documents to the bank, they called her couple of times and including the [redacted] Credit Bank manager to see what they can do to help. Instead she made a complaint against him to his corporate  office. Carsmart  Auto Gallery asked her to return the vehicle or provide such documents, when Ms. [redacted] failed to do so, ignored our phone calls. The owner of Carsmart Asked to repo the vehicle. But later that week on  03/28/2016 we switched her lender to [redacted] Funding Inc. We also, added a co-buyer to the loan. Because she had challenged credit. This time around during the verification process she provide a letter from SS office with the co buyer Social Security Number. when it was verified by the Lender, it belonged to a deceased person. So we are going to repo this vehicle for fraudulent documents. I don't know what else to do to help this customer.
Thank you
Johnny-- 
Auto Gallery    [redacted],
    Manassas, VA, 20110
    ###-###-####

First of all as a Virginia Dealer, we have to re-inspect the vehicle as soon as in comes into our dealership. Regardless of it has been inspected before. We did take this truck to be re-inspected, It failed for brakes and rotors front, rear. So in order to pass the vehicle inspection we had to install new set of brakes, rotors. After the work was done, we sent the vehicle off for detail which in this case cost $100 full detail. I don't see what we have done wrong in doing so, as we have already explained everything in detail to [redacted] in person. The vehicle was given to us on a consignment, there was no time period mentioned as to when it should be returned to the registered owner [redacted]. After two weeks or so [redacted] came back , asked to pick up his truck and sell it himself. So in order for us to release the vehicle back to him, there was an outstanding balance of $250.00 that [redacted] had to pay for the repairs, detail expense that was done to the vehicle ( we do have the invoices which he refused to see). When [redacted] was paid the balance owed , he also offered us to buy the truck off of him. Instead we asked that we get a week to either sell on the lot or we will buy it from him.[redacted] agreed on a price with us, wrote up a purchase order for the agreed amount. Carsmart Auto Gallery had received the difference in the pay off amount to clear the balance on the Auto Loan. We as a dealer sent in the payment right away, but he was already close to his due date on the payment. There is no fault of ours in sending the payoff amount to [redacted] Bank. I think we have done enough to help him sell his vehicle, paying off the Auto Loan.Thank youJohnny