CarSmart

December 9, 2014Dear [redacted] ; I have received the complaint referenced aboveI have reviewed the file and spoken with staff involved in this transaction.I would first note that [redacted] was not the customer in this purchaseNormally I would not respond to a case not submitted by the customerIn this matter, however, that would be a mere technical objection, since it appears that [redacted] of the same address is either wife or daughter of [redacted] .I would further note that [redacted] has threatened legal actionAgain, I would not normally respond to such a threat made through Revdex.com since your stated objective “...is to assist both parties in reaching a resolution outside of the legal system.” Where one party has predetermined that he will go to court if his demands are not met, there is little to be gained by participating in a futile exercise,Nevertheless I will set forth our position with as much determination as [redacted] In short, it didn’t happenWe have never promised to provide original floor mats for a car we sellSince we sell used cars, it is beyond our capacity to supply original options of this natureWe include in our sales all original parts that have come to us with the carWe are careful to insure that customers know what is present and what is notSince 2nd keys are frequently missing, we have each customer sign a release stating that we will supply a second key if we have one and provide our company discount on a key purchased from s manufacturing dealerIn this instance we have a document signed by [redacted] and dated October 12, acknowledging this policyIn view of the foregoing, we decline [redacted] ‘s demand Sincerely, John L

Dear Revdex.com Representative,I have reviewed your email in concerns with [redacted] .We attempted to appease [redacted] by offering him to bring his vehicle to our dealership for us to diagnose and perform corrective repairs if necessary I understand he lives in another state but our warranty is valid at our repair facility The offer is still open for him to bring his car for us to look at We just can't resolve the matter without seeing the car.Thank you.Sincerely,Crystal V [redacted] Controller###-###-####

April 23, Dear [redacted] :I have reviewed your letter of April 29, transmitting the concerns of [redacted] .** [redacted] purchased a [redacted] on February 17, She paid $16,According to her statement, she immediately noticed a problem with the tire pressure lightRather than returning to CarSmart, she went someplace else to have it checked and was told that it was a sensor problemShe then made an appointment and brought it back to CarSmart to have the issue addressed.Our records show that we performed the repair (and another minor unrelated issue) on March to her satisfactionWe requested that she return for a follow up appointment to be sure that the issue was resolvedShe never made an appointment to do so, Rather, on March 27, she apparently filed a complaint with your organization, now alleging additional issues, although she does not allege that the initial repair was not effectiveWe are unaware of these additional issues and have never had an opportunity to address them.If she has issues with the car that we have not been made aware of, we would again request that she make an appointment for a follow up appointment when we can have a face to face meeting to determine what problems may exist and how we believe we should respond.Thank you.Sincerely,

Auto Supreme, Incdba Carsmart [redacted] Road Temple Hills, MD 20748December 9, 2016RE: ID: [redacted] Complaint submittal date: 12/1/Claimant: ***Dear Revdex.com Representative;Mr [redacted] did schedule an appointment with our repair facility and we did repair the vehicle based on the items he discussed with our shop, When he came to pick up the vehicle, he was very happy with the service and even mentioned such.lf there were further issues, we were not made aware of such and we would have addressed them as we did when he initially came inIf you can provide further detailed information, we would be happy to address.I can be contacted directly at ###-###-####.Sincerely,Himat Allen G [redacted] President

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ I called [redacted] yesterday and we met today to discuss her concernsShe shared her detailsI shared with her the details as I reviewed this about the repairs made in April and how, as documented, the noise/vibration resonated throughout the entire car, but the car was drivable at all timesWe made an approved repair and, as she agreed with, there were no noises until this past week When she came in last week we first test drove the car to experience the customers concernDuring the test drive the technician was not sure if he was going to make it back because the transmission would not pullUpon getting it back the technician first inspected the previous repairs and there were no problemsHe then found that there was a substantial oil leak in the front of the car We then called [redacted] to inform her of our initial findings and that since the concern was not related to the original repair in April we would need a testing fee to clean the area of the leak to pin point the cause of the leakShe approved and we continued Testing results revealed that the transmission coolthe front of the car was leaking and caused a low fluid condition that caused her current problemPlease note the original repair was in the rear of the car During our meeting I offered, since she had the transmission cooler repaired already, to assist her with the cost of the repair, she declinedShe also insisted that there was something under handed about the part for the original repair so I gave her a copy of the receipt that shows where we purchased it [redacted] Owner CarSmart

I had a breakdown and CarSmart was recommended to me by a friend who had good experience with them They had to have the car towed there on a Saturday afternoon, and later that day they contacted me to let me know what the problem was with my carThey were very open and honest with me The work was complete on Monday (after they had to order a part) The price actually came in for an amount that was LESS than what they quoted Also, because [redacted] delivered the car, I guess they knew I was a [redacted] member They gave me the [redacted] discount without my even having to ask for it Dealing with [redacted] and [redacted] was nothing but a pleasure

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First! There was never any discussion about taxes and I have proof that there were aware that I resided in NC, where they were supposed to register the vehicle there as I requested. Second! Had they not messed up in the first place, there would never had been any problems at all. Also! It was due to Vicki that I was in NC past the 30 days that they were supposed to make corrections on my vehicle as far as the detailing, loose parts and tail lights being out and having me wait on my paperwork and refund that was supposed to had been mailed by her on the 8th and her finding it still in a slot there on the 26th or 28th. I am due to have work done on the vehicle that was to be done! All this started with the dealer's mistake of filing my loan at my mom's Md. Address, instead at my home address as requested, as the salesman told me he was going to do! That one mistake they made costed me a job, Insurance increase, money I did not have to spend, mental anguish, work that they needed to do on the vehicle, as well as headaches and heartache. I have just got things straight since July due to CarSmart! They are the responsible party before anyone else! All events took place due to their mistake! They are lying about me wanting the vehicle registered in Maryland and I can prove it through my insurance company whom they directly spoke with and letters were done. There was never any talk of anything else other than me residing in NC (which the salesman took my driver's license to apply for the loan) and the fact that I was in Maryland only temporary due to my mom being sick and helping out at her childcare center while there. The loan and vehicle was supposed to be NC and they were very aware of that and apologized for it after they had to tell me they did it in Maryland. I have other evidence that I would be more than happy to present. I have taken care of the title no thanks to them. As of today, I want them to fix the hatch that is loose, the oil change, detailing, windshield wipers and the tail lights. That was due to me within my first 30 days of purchasing the vehicle. Regards, [redacted]

Very helpful and informativeFirst time buyer and was willing to help guide me to a good dealWill mostly likely come back in the future

I have reviewed your letter of May 31, transmitting the concerns of *** ***.We have previously responded to this matterAs stated in our response, *** *** has : misrepresented the circumstances of her purchase and continues to deny facts that are I indisputableThe current letter raises no new issues that need our response-Therefore, we are unwilling to provide the relief that *** *** seeks.Thank you.Genéral Counsel Auto Supreme, Inc

***, We have been in contact with the customer and will make the necessary repairs, as a courtesy, to *** ***'s vehicle using factory parts

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is not a viable solution for me being out of stateThe time and money it will take to bring the vehicle back is a burden not only to myself but the company I work forWhen I purchased this vehicle I was told that there was nothing wrong with the vehicleWhen I did talk to their service department they stated that all vehicles they sell go through a Multi InspectionIf this was the case their service department would have caught the issue prior to selling the vehicle to meI HAVE ZERO FAITH IN THEIR SERVICE DEPARTMENT and their staff as well. I have spoke with my mechanic and they stated the issues happened prior to me purchasing the vehicleI had a one on one conversation which Ismail and he stated that he told me the warranty wrong and that the warranty I was talking about was the standard dodge warranty, which I already knew aboutI know what I heard and recorded
Regards,
*** ***

I have reviewed your letter of March 2, transmitting the concerns of *** ***.After discussing the matter with management, we believe that there is no basis for accommodating ** *** requestWe are sorry that *** *** in apparently dissatisfied with her purchase but she has misstated
several important factors in the transaction.Most importantly, she claims that she was unaware of prior collision damage to the vehicleIn point of fact, this information was disclosed to her and she was provided with an opportunity to have the car inspected by a party of her choosingShe signed a document (copy attached) acknowledging her knowledge of the prior damage and asserting her choice to purchäse the vehicle regardless.Secondly, she seeks a second key to the vehicle, She was informed that we would provide her a second key if we had oneShe also signed a document acknowledging this.Finally she does not indicate any problem with the mechanics of the car, other than a need to bleed the brakes.We have concluded that the issues raised by ** *** do not warrant further action.Thank you.Sincerely,John * L***General Counsel Auto Supreme, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

sans-serif;">To Whom It May Concern,
I would like to cancel my complaint against CarSmart in reference to the difference of $that was withheld from meI have spoken with the Comptroller and they have pulled files and see that I was correct and that they were wrong to have withheld that amount from meThey have advised me that they are cutting a check to be mailed out today to my address and that they apologized for the inconvenience
Thank you,
*** ***
###-###-####
***@***.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I never signed anything stating I knew this car had been in an accidentI asked the salesman twice is this car OK and had this car ever been in an accident the salesman told me noIn which that is a brench of an express warrantyThats why the car check history report was printed out because the salesman told me he was selling me an accident free carWhen I purchased the car it was about degrees outside (winter) so the car blew cold air because it was cold outsideWhen I took the car to the *** dealership the dealership stated the air conditioning had no refrigerant in the system in which the dealership told me the air conditioning could not had been working at time of purchase because the air conditioning was completely empty of refrigerantWhen I turned on the air conditioning when it was 70f outside it blew hot airAlso when I brought the car into the service department I stated the engine was hesitating, the car wasn't running properly and the brakes are not working properlyThe only thing that they did was bleed the brakes and they stated the car was fineI never thought the car was fine they told me the engine was fine and the car hesitate because it had a turbo engine and it rides fineI didn't agreeThe salesman also told me the car was still under the manufacturer's warranty and printed me out the warranty and that also isn't trueI was constantly lied to so car smart/expert auto could sale me a bad car and you'll are a deceitful dealship
Regards,
*** ***

Dear Revdex.com Representative,I have reviewed your email in concerns with [redacted].We attempted to appease [redacted] by offering him to bring his vehicle to our dealership for us to diagnose and perform corrective repairs if necessary.  I understand he lives in another state but our...

warranty is valid at our repair facility.  The offer is still open for him to bring his car for us to look at.  We just can't resolve the matter without seeing the car.Thank you.Sincerely,Crystal V[redacted]Controller###-###-####

April 23, 2014
Dear [redacted]:I have reviewed your letter of April 29, 2014 transmitting the concerns of [redacted].**. [redacted] purchased a 2013 [redacted] on February 17, 2014. She paid $16,010.
According to her statement, she immediately noticed a problem with...

the tire pressure light. Rather than returning to CarSmart, she went someplace else to have it checked and was told that it was a sensor problem. She then made an appointment and brought it back to CarSmart to have the issue addressed.Our records show that we performed the repair (and another minor unrelated issue) on March 7 to her satisfaction. We requested that she return for a follow up appointment to be sure that the issue was resolved. She never made an appointment to do so, Rather, on March 27, 2014 she apparently filed a complaint with your organization, now alleging additional issues, although she does not allege that the initial repair was not effective. We are unaware of these additional issues and have never had an opportunity to address them.If she has issues with the car that we have not been made aware of, we would again request that she make an appointment for a follow up appointment when we can have a face to face meeting to determine what problems may exist and how we believe we should respond.Thank you.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First! There was never any discussion about taxes and I have proof that there were aware that I resided in NC, where they were supposed to register the vehicle there as I requested.  Second! Had they not messed up in the first place,  there would never had been any problems at all. Also! It was due to Vicki that I was in NC past the 30 days that they were supposed to make corrections on my vehicle as far as the detailing, loose parts and tail lights being out and having me wait on my paperwork and refund that was supposed to had been mailed by her on the 8th and her finding it still in a slot there on the 26th or 28th. I am due to have work done on the vehicle that was to be done! All this started with the dealer's mistake of filing my loan at my mom's Md. Address, instead at my home address as requested, as the salesman told me he was going to do! That one mistake they made costed me a job, Insurance increase, money I did not have to spend, mental anguish, work that they needed to do on the vehicle, as well as headaches and heartache. I have just got things straight since July due to CarSmart! They are the responsible party before anyone else! All events took place due to their mistake! They are lying about me wanting the vehicle registered in Maryland and I can prove it through my insurance company whom they directly spoke with and letters were done. There was never any talk of anything else other than me residing in NC (which the salesman took my driver's license to apply for the loan) and the fact that I was in Maryland only temporary due to my mom being sick and helping out at her childcare center while there. The loan and vehicle was supposed to be NC and they were very aware of that and apologized for it after they had to tell me they did it in Maryland. I have other evidence that I would be more than happy to present. I have taken care of the title no thanks to them. As of today,  I want them to fix the hatch that is loose, the oil change, detailing,  windshield wipers and the tail lights. That was due to me within my first 30 days of purchasing the vehicle.
Regards,
[redacted]

Auto Supreme, Inc. dba Carsmart[redacted] Road Temple Hills, MD 20748December 9, 2016RE: ID: [redacted]Complaint submittal date: 12/1/2016 Claimant: [redacted]Dear Revdex.com Representative;Mr. [redacted] did schedule an appointment with our repair facility and we did repair the vehicle based on the items he...

discussed with our shop, When he came to pick up the vehicle, he was very happy with the service and even mentioned such.lf there were further issues, we were not made aware of such and we would have addressed them as we did when he initially came in. If you can provide further detailed information, we would be happy to address.I can be contacted directly at ###-###-####.Sincerely,Himat Allen G[redacted] President