Sign in

Carson Masonry & Steel Supply

Sharing is caring! Have something to share about Carson Masonry & Steel Supply? Use RevDex to write a review
Reviews Carson Masonry & Steel Supply

Carson Masonry & Steel Supply Reviews (1)

We recently ordered rock from this company. When I walked in that day, nobody came out to greet me so I just kept walking towards the rock area when a guy came up in a tractor and asked what he could do for me. I told him (specifically this) "I would like 289 sq ft of the rock 2nd from the end on the right". I also explained I did not want "river rock" as I just was not a fan. He says "oh okay" without even wanting to reiterate and writes the rock down on a piece of paper and asks me to bring it inside to have it rung up. Assuming he knew what he was talking about I brought the piece of paper inside and had the delivery scheduled for Monday. When the delivery driver got there he asked where I wanted it unloaded, I showed him and walked back into the house (as I have a two year old that needed me). As I walked back outside as he was leaving I noticed it wasnt the correct rock and immediately called Carson Masonry. The first person to answer was extremely helpful and said that we would get it figured out. I then got a call back about 4 hours later explaining to me that I WOULD HAVE TO PAY a pickup fee in order for them to come and get the rock. I explained to them that that was not okay, this was the employees mistake, and I am not a guru in rock so how was I supposed to know one name from the next? I again explained the full story to the person explaining EXACTLY where the rock is that I wanted. My husband then called requesting the owner, he called numerous times with no response. Today - 6/4/14 - 2 days after the rock was dropped off we called again to speak to the owner. He was extremely defensive saying this was our fault and that his employees dont make mistakes. The only way this would be fixed is if we paid 40 dollars for them to pick it up. He then hung up on my husband. I called back to let him know that we would be bringing the rock back, that I thought they needed to work on their customer service skills, and I would be complaining to Revdex.com. He said "we did nothing wrong" and hung up.Product_Or_Service: RockDesired SettlementI would like a full refund. I will not be making another order at this company or be doing business with them again.Business Response Carson Masonry & Steel Supply has been in business for over 50 years. When we make a mistake, we spare no expense to correct that mistake. We did not make a mistake in this disputed matter. The customer referenced in the dispute received the material they selected and paid for. We have layered procedures so that mistakes are not made and the correct material is delivered.1. The customer selected the river cobble in person. Each Gravel Bin is labeled.2. The customer received a ticket for the material (with river cobble on it), which she brought to the front office.3. The customer handed the ticket to the Carson Masonry employee, then paid for the river cobble.4. The customer received a typed invoice for the material she selected. This invoice clearly stated the river cobble she ordered. 5. The customer received the material that was on their invoice.All of these procedures were followed. The employee who wrote the ticket is honest and accurate. He is not in fear of losing his job or being reprimanded.When the customer called the office saying she received the wrong material, our employees explained the above procedures. She proceeded to insult our employees, slammed the phone and hung up, and repeated this process several times. She was extremely rude. We offered a refund for the material, if the customer brought the river cobble back. She refused. We are not responsible when a customer changes their mind after material has been delivered.

Check fields!

Write a review of Carson Masonry & Steel Supply

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Carson Masonry & Steel Supply Rating

Overall satisfaction rating

Description: Building Materials

Address: 4783 US Highway 50 E, Carson City, Nevada, United States, 89701-1987

Phone:

Show more...

Web:

This website was reported to be associated with Carson Masonry & Steel Supply.



Add contact information for Carson Masonry & Steel Supply

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated