Carson Trailer Inc Reviews (1)
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Carson Trailer Inc Rating
Description: Trailers - Repair & Service
Address: 1111 E Main St, El Cajon, California, United States, 92019
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www.carsontrailersales.com
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Review: Purchased a brand new 4 x 8 utility trailer from Carson trailer that I ordered weeks earlier. Picked it up, [redacted] the manager connected the trailer, checked the lights and sent me off. Upon getting to my work place only 30 miles later I found that the brake lights were completely out on one side. Fortunately I didn't get pulled over while driving. It was after business hours so I waited till the next day to contact [redacted]. This was bought on 9/11/13. The next day I spoke to [redacted] who wasn't apologetic, and who told me he didn't think it was a big deal, it was probably just my truck's wiring and not the trailer. Well I had already hooked it up to another vehicle and knew full well my car was not the problem. [redacted] said I could probably just fix it myself. I told him when I picked it up that I was leaving for a long trip and needed a reliable trailer. He told me to check some wires and get back to him. Upon inspection of the trailer lights I found that the rear trailer lights would bolted on by hand and the nuts were easily unscrewed by hand. My friend who is an electrician went through the wiring and found that all the connections were done in haste and the connections were all loose, he also fixed the lights so that they all worked properly. He also found that one of the wood members of the ramp was cracked all the way through. I took photos and contacted Carson trailers again. This time [redacted] was off and another man named [redacted] spoke with me. He informed me that the wood was not under warranty. I explained to him that I just purchased it yesterday for over $700.00 and had not even placed anything on the trailer yet. He told me to call back to speak to [redacted]. I contacted [redacted] the manager on another day and explained my dissatisfaction with the trailer and told him I was leaving for a trip asap and basically just wanted to get rid of the trailer. He was never apologetic, provided poor customer service and I will not ever use or refer business to them. I ending up having a co-worker fix the wiring issues and stabilize the wood with hardware that was purchased for $30.00. I sent pictures to [redacted] along with the receipt and kindly asked him for a $100.00 refund for the considerable time and money I spent on fixing their mistakes. He said he would take care of it. That was the third week of September. After calling him back he continues to give me the run around and says he will call me back but never ever does.Desired Settlement: Refund my credit card $100.00 please.