Carstens Consulting

For some reason your software is not allowing me to write my rebutal in fullI have put it in a 2nd word doc and attached it to this emailPlease contact me if that is not viableThere are attachments to this email.Regards,? Larry E***

Before Roger purchased this vehicle he sent his son in to check the vehicle out.? Rogers son drove it and another vehicle and decided to recommend the Lincoln to his father.? I personally spoke to Roger's son who expressed the front brakes were squeeling while on the test drive.? Ideal Cars gladly replaced the front brakes before the purchase took place.? Roger picked up the vehicle and was content with his purchase until the vehicle was taken to his mechanic.? As with all mechanics, Roger paid him to find what was wrong with the vehicle, and like all used vehicles, he recommended the rear brakes and a new a/c compressor based on the knowledge that Ideal Cars "charged" the air conditioning.? Rogers mechanic is a professional, who makes money repairing vehicles, and is making plenty on the estimate given to Roger.? Ideal Cars understands this and is willing to offer the repairs on his vehicle at cost, much less than the estimate received.? Please feel free to call our service department and schedule a time to drop the vehicle off to get this taken care of

Mr [redacted] ? purchased a Nissan Armada from Ideal Cars on April 6,? Mr [redacted] ? resides in Ohio, Ideal Cars is located in Mesa, Arizona? Mr [redacted] ? was aware that the vehicle was being sold and Ideal Cars recommended that he have the vehicle inspected prior to purchase? (see attached) ? Mr [redacted] ? sent his aunt and uncle, Mrand Mrs [redacted] , who live locally, to inspect the vehicle? The [redacted] ? inspected, and drove this vehicle on different occasions for Mr [redacted] , giving the go ahead to Mr [redacted] ? I have checked the advertisement for this vehicle and included a copy of it? Ideal Cars advertised it exactly as it is, passenger, and not a 4x? I am sorry this was not what Mr [redacted] ? expected or wanted, however, given the inspections, and the advertisement for the vehicle, Ideal Cars has done nothing wrong? Ideal Cars is willing to find a used middle seat for Mr [redacted] , so that he can have it installed, giving him a bench seat.?

Customer has been refunded the full amount paid for the motorcycle. We are very sorry for all the confusion.

As stated in all the paperwork signed at the time of sale, Ideal Cars does not warranty used vehicle except under the day or mile implied power-train warranty. *** signed the paperwork acknowledging this at the time of sale including a list of "possible defects that may occur in used
motor vehicles", including oil leaks. For this purpose Ideal Cars offers every customer the opportunity to purchase an extended warranty to cover the items not covered under the implied warranty. Ideal Cars also allows our customers to take any vehicle to a mechanic for an inspection prior to purchase. *** chose to purchase the vehicle as-is. We understand that all vehicles need repairs at one time or another. We have mechanics on hand days a week to help with any problems our customers have at a discounted rate. *** may call at any time to schedule an appointment and get her vehicle repaired, we will repair it as best and cost effective for her that we can

No one from this dealership has contacted me to schedule the repair of the windshield that can now be done at no cost to me without trying to involve my insurance company suddenlySince it's listed in the response the company is clearly aware & no attempt has been made on their part whatsoever to even get that repairedThe repairs needed for this vehicle were listed in the original complaint & shown to the sales manager so it seems very questionable that that the supposedly discounted price is not being disclosed in the response to avoid any further issuesThis vehicle was sold at a price that suggests that it is completely fine, not the fair Kelley Blue Price that it should have beenAfter paying $7,for car, finding out that if will take another $3,to keep it running safely is a terrible jokeIf the repairs can be done at such a low cost then why weren't the repairs done prior to sale of the vehicle & why is the supposed resolution to ask for more money from me, knowing full well this wrongI've stated clearly twice that after the interaction I've had with the acting service manager that I do not trust Ideal Cars to do the repairs on the car & it needs to be done by a reputable mechanicDuring the purchase of the vehicle I signed paperwork at different desks- I started at the finance manager,*** desk & then I was moved to woman that sits behind him- neither one of them offers an extended warranty or even mentioned that vehicle could be inspected prior to purchase off site by another mechanicWhen I spoke to their acting service manager last month he stated that repairs on the vehicle were considered maintenance on the car so what extended warranty covers that? Bottom line- this is not a solutionAsking me to cover the cost of repairs for a car that left their lot in this condition is insultingAll the signed documents from the entire deal can be postedIt does not change the fact the this is a very shady way to conduct business.

Im sorry that Ideal Cars was not able to approve you at the estimated rate. Once a credit application and stipulations were collected, you no longer qualified for that deal. The altered water bill from the year that was submitted with your application nullified the chances of the
approval. Ideal Cars was able to obtain another loan for you under different terms, that you were not satisfied withIm sorry that those terms do not meet or exceed your expectations. Many factors play a role in the approval of a loan, no loan is the same for everybody.

For some reason your software is not allowing me to write my rebutal in fullI have put it in a 2nd word doc and attached it to this emailPlease contact me if that is not viableThere are attachments to this email.Regards, Larry E***

I would be more than happy to hive you an estimate on getting those repairs doneWould you like to forward me the estimate so I can get that done for you?

send me my shipping money back or take the truck back because I'm not happy with it

As D*** was told when she brought the vehicle in for the windshield, Ideal Cars would be more than happy to have the windshield replaced at no cost to ***? As far as the items listed that "need repaired", Ideal Cars can help get those recommended maintenance items repaired as
inexpensive as possible? We are here to help our customers out and can assure you that everything on that list can be repaired at a fraction of the costs she was quoted? *** was offered an extended warranty at the time of purchase that would have covered some of the items on her list, but she declined the warranty.A buyers guide was signed by *** acknowledging that she could have had the vehicle inspected by a mechanic prior to sale, and chose not to.If *** would like an estimate to repair the items stated, please call us and we can get that taken care of as economically as possible.? ?

Before Roger purchased this vehicle he sent his son in to check the vehicle out.? Rogers son drove it and another vehicle and decided to recommend the Lincoln to his father.? I personally spoke to Roger's son who expressed the front brakes were squeeling while on the test drive.?
Ideal Cars gladly replaced the front brakes before the purchase took place.? Roger picked up the vehicle and was content with his purchase until the vehicle was taken to his mechanic.? As with all mechanics, Roger paid him to find what was wrong with the vehicle, and like all used vehicles, he recommended the rear brakes and a new a/c compressor based on the knowledge that Ideal Cars "charged" the air conditioning.? Rogers mechanic is a professional, who makes money repairing vehicles, and is making plenty on the estimate given to Roger.? Ideal Cars understands this and is willing to offer the repairs on his vehicle at cost, much less than the estimate received.? Please feel free to call our service department and schedule a time to drop the vehicle off to get this taken care of

Mr ***? purchased a Nissan Armada from Ideal Cars on April 6,? Mr ***? resides in Ohio, Ideal Cars is located in Mesa, Arizona? Mr***? was aware that the vehicle was being sold and Ideal Cars recommended that he have the vehicle inspected prior
to purchase? (see attached) ? Mr***? sent his aunt and uncle, Mrand Mrs***, who live locally, to inspect the vehicle? The ***? inspected, and drove this vehicle on different occasions for Mr***, giving the go ahead to Mr***? I have checked the advertisement for this vehicle and included a copy of it? Ideal Cars advertised it exactly as it is, passenger, and not a 4x? I am sorry this was not what Mr***? expected or wanted, however, given the inspections, and the advertisement for the vehicle, Ideal Cars has done nothing wrong? Ideal Cars is willing to find a used middle seat for Mr***, so that he can have it installed, giving him a bench seat.?

After my mechanic checked the car over and I contacted Ideal Cars about the A/C compressor and rear brake problems, I got no reply from them and so I checked the Ideal Cars Revdex.com rating...which I should have done before? I even looked at any of their cars....and it was an F.? At that point,? I didn't? hold out? much hope of getting a response from my complaint to the Revdex.com.? Therefore? the repairs were done by Advance Auto which totaled $1,843.49.....parts = $1,049.48, labor = $709.00, and sales tax = $85.01.? However, I'm glad to hear that Ideal Cars responded to my complaint and offered to do the repair work? for their cost.? ? ? ? But since the repairs have already been done, I'd accept as a settlement of my complaint? by their reimbursement? to me? for the cost of the parts ($1,049.48) and sales tax ($85.01) = $1,