Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom It May ConcernThe item in question was received as a return. Pyramyd Air processed the return and shipped a brand new replacement item to [redacted]. We still have the original item that was shipped to us here. It is in our tech department. We will be happy to set up another return for...
exchange or refund. If there is anything further that we can do, please let us know. Thank you, ErikaPyramyd Air Ltd
To Whom It May Concern: We apologize for the delay in responding to the return request sent by Mr Anthony. We were closed until January 3 for the holiday and are still catching up with our emails. A return has been created and once received we will be refunding in full. If there are any further...
questions, please feel free to contact. Thank you, Erika
To Whom It May Concern, Mr [redacted] has been in email communication with both myself and Tony B[redacted] (the tech department supervisor) regarding this issue.The return from Mr [redacted] has been received and the technician noted that the shroud was crooked. We are waiting response from Mr...
[redacted] as to if he would like a refund or an exchange for the order.Regarding the reviews that were submitted, we are not showing that they were processed yet. I am not sure how an email would have been sent saying they were declined. Pyramyd Air does post negative reviews on the site provided there is no vulgarity and there is proof that the item was ordered from Pyramyd Air. If there are any further questions, please contact me. Thanks, Erika
After speaking with our accounting department, I have been notified that Mr. [redacted]'s credit card company has not contacted us. As the order was paid with PayPal, any refund would be processed through them. Since the case is still open, our hands are tied as to processing a refund. As stated, once the case is closed, Pyramyd Air will be able to refund in full, but until that time we cannot refund. I apologize for all the inconvenience. Thank you, Erika
To Whom It May Concern:Pyramyd Air has set up a return for the item in question. Since Mr. [redacted] lives in Canada, we are not able to provide a pre-paid shipping label. Mr [redacted] will need to pay to have the item shipped back to us, include a copy of the receipt, and we will have him refunded for...
that shipping charge as well. We apologize for any inconvenience. Please have the return sent to Pyramyd AirAttn Rreturns Department5135 Naiman ParkwaySolon, OH 44139Thank You, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To Whom It May Concern, The return from Mr. [redacted] was received on February 20, 2018. It was checked in and went through the returns process. On February 22, when the accounting department attempted to refund Mr. [redacted] via PayPal, it was discovered that the process could not be completed...
as he had opened a claim with PayPal, which in turn locks out our ability to refund. If Mr. [redacted] closes the case with PayPal we will be able to refund in full ASAP. If there are any further questions, please feel free to contact. Thank you, Erika
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have requested a full refund!
Regards,
[redacted]
To Whom It May Concern:It is not standard procedure to send the original packaging when there is an installation and test service purchased. The website will be updated with this information. I have been in contact with Mr. [redacted] and we have agreed to send him packaging when it is available through...
our tech department. If there are any further questions on this, please let me know. Thank you, Erika B[redacted]
To Whom It May Concern: Pyramyd Air does ship anywhere the law allows. Unfortunately there are parts of the country, such as Point Roberts, WA, that are routed through Canada to get to their final location. Unfortunately when this happens the items are subject to the restrictions of Canada. We are...
currently working with FedEx to obtain a list of areas that are also like this and will be updating our website accordingly. I see that a full refund was processed back to Mr. [redacted] in May. If there is anything further that we can do for Mr. [redacted], please let us know and we will be happy to assist. Thank You, [redacted]Customer Service/Sales Team Lead
To Whom It May Concern:Thank you for the information and we do apologize for any inconvenience that this may have caused you. If there is anything further that we can do, please let us know and we will be more than happy to assist. Thank You, [redacted]
To Whom It May Concern, Mr. [redacted]'s order has been canceled and amazon.com has been notified to have him refunded. Unfortunately we at Pyramyd Air do not know how long it takes for the order to be refunded once it is canceled. Also, attached is the restriction list which is listed on...
amazon.com, toward the bottom of the page where the item was purchased. We apologize for any inconvenience that may have been caused. If there is anything further that we can do, please contact. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are several other areas in the US that Pyramyd Air won,t deliver to so they should be included as well. I still consider that they are guilty of false advertised with their claim of delivering to contiguous USA and delivering wherever the law allows. They have chosen a carrier that can't deliver but it would be so easy to use UPS or USPS or another carrier that can deliver. I could not hire a carrier with restricted delivery options then claim I can deliver anywhere the law allows. They could say anywhere FedEx can legally allow. This disclaimer should be included with the delivery to contiguous US and anywhere the law allows statements.
Regards,
[redacted]
Mr. Bossong had began a [redacted] dispute for the order in question. He has now been refunded in full (as of June 15, 2017) for the item in question, $945.95. If there is anything further that Pyramyd Air can do, please let us know. Thank you, Erika [redacted]
To whom it may concern:When the return was received from Mr. [redacted] it was inspected by our technical department. The item was found to be in good condition, but was not able to be resold due to a damaged box. Per our return policy which is listed on our website, items which are not in the original...
packaging or otherwise not in new, salable condition are subject to a minimum 20 percent (20%) restocking fee. Please see attached for the return policy with the highlighted portion showing restocking fees. This fee was assessed to Mr. [redacted]'s return. If there are any further questions on this, please let me know. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom It May Concern, Thank you for bringing this issue to our attention. I apologize that you were given incorrect information. What you should have been told about your order is once it enters a To Be Shipped status, there is typically no stopping it from shipping. I will be happy to...
extend the birthday sale to you for the rifle that you would like to purchase. I do see that the original package is in transit to you and should be delivered on Tuesday. We can handle this one of 3 ways, please let us know how you would like to proceed.1) Package is stopped in transit and sent back to us, we will then process a return and get you the item that you wanted (FedEx will have to get the package to the destination hub before it will be stopped and returned to us)2) Package is delivered to you, we set up a return with a prepaid shipping label and exchange the gun for the one that you wanted3) New order is placed for the gun you wanted and paid for up front. Package with incorrect rifle is delivered. We set up a return with a prepaid shipping label and have you refunded when the return arrives here. Please feel free to contact me directly at [email protected] with any further questions or your decision. Thank you, Erika [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom It May ConcernThe item in question was received as a return. Pyramyd Air processed the return and shipped a brand new replacement item to [redacted]. We still have the original item that was shipped to us here. It is in our tech department. We will be happy to set up another return for...
exchange or refund. If there is anything further that we can do, please let us know. Thank you, ErikaPyramyd Air Ltd
To Whom It May Concern: We apologize for the delay in responding to the return request sent by Mr Anthony. We were closed until January 3 for the holiday and are still catching up with our emails. A return has been created and once received we will be refunding in full. If there are any further...
questions, please feel free to contact. Thank you, Erika
To Whom It May Concern, Mr [redacted] has been in email communication with both myself and Tony B[redacted] (the tech department supervisor) regarding this issue.The return from Mr [redacted] has been received and the technician noted that the shroud was crooked. We are waiting response from Mr...
[redacted] as to if he would like a refund or an exchange for the order.Regarding the reviews that were submitted, we are not showing that they were processed yet. I am not sure how an email would have been sent saying they were declined. Pyramyd Air does post negative reviews on the site provided there is no vulgarity and there is proof that the item was ordered from Pyramyd Air. If there are any further questions, please contact me. Thanks, Erika
After speaking with our accounting department, I have been notified that Mr. [redacted]'s credit card company has not contacted us. As the order was paid with PayPal, any refund would be processed through them. Since the case is still open, our hands are tied as to processing a refund. As stated, once the case is closed, Pyramyd Air will be able to refund in full, but until that time we cannot refund. I apologize for all the inconvenience. Thank you, Erika
To Whom It May Concern:Pyramyd Air has set up a return for the item in question. Since Mr. [redacted] lives in Canada, we are not able to provide a pre-paid shipping label. Mr [redacted] will need to pay to have the item shipped back to us, include a copy of the receipt, and we will have him refunded for...
that shipping charge as well. We apologize for any inconvenience. Please have the return sent to Pyramyd AirAttn Rreturns Department5135 Naiman ParkwaySolon, OH 44139Thank You, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To Whom It May Concern, The return from Mr. [redacted] was received on February 20, 2018. It was checked in and went through the returns process. On February 22, when the accounting department attempted to refund Mr. [redacted] via PayPal, it was discovered that the process could not be completed...
as he had opened a claim with PayPal, which in turn locks out our ability to refund. If Mr. [redacted] closes the case with PayPal we will be able to refund in full ASAP. If there are any further questions, please feel free to contact. Thank you, Erika
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have requested a full refund!
Regards,
[redacted]
To Whom It May Concern:It is not standard procedure to send the original packaging when there is an installation and test service purchased. The website will be updated with this information. I have been in contact with Mr. [redacted] and we have agreed to send him packaging when it is available through...
our tech department. If there are any further questions on this, please let me know. Thank you, Erika B[redacted]
To Whom It May Concern: Pyramyd Air does ship anywhere the law allows. Unfortunately there are parts of the country, such as Point Roberts, WA, that are routed through Canada to get to their final location. Unfortunately when this happens the items are subject to the restrictions of Canada. We are...
currently working with FedEx to obtain a list of areas that are also like this and will be updating our website accordingly. I see that a full refund was processed back to Mr. [redacted] in May. If there is anything further that we can do for Mr. [redacted], please let us know and we will be happy to assist. Thank You, [redacted]Customer Service/Sales Team Lead
To Whom It May Concern:Thank you for the information and we do apologize for any inconvenience that this may have caused you. If there is anything further that we can do, please let us know and we will be more than happy to assist. Thank You, [redacted]
To Whom It May Concern, Mr. [redacted]'s order has been canceled and amazon.com has been notified to have him refunded. Unfortunately we at Pyramyd Air do not know how long it takes for the order to be refunded once it is canceled. Also, attached is the restriction list which is listed on...
amazon.com, toward the bottom of the page where the item was purchased. We apologize for any inconvenience that may have been caused. If there is anything further that we can do, please contact. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are several other areas in the US that Pyramyd Air won,t deliver to so they should be included as well. I still consider that they are guilty of false advertised with their claim of delivering to contiguous USA and delivering wherever the law allows. They have chosen a carrier that can't deliver but it would be so easy to use UPS or USPS or another carrier that can deliver. I could not hire a carrier with restricted delivery options then claim I can deliver anywhere the law allows. They could say anywhere FedEx can legally allow. This disclaimer should be included with the delivery to contiguous US and anywhere the law allows statements.
Regards,
[redacted]
Mr. Bossong had began a [redacted] dispute for the order in question. He has now been refunded in full (as of June 15, 2017) for the item in question, $945.95. If there is anything further that Pyramyd Air can do, please let us know. Thank you, Erika [redacted]
To whom it may concern:When the return was received from Mr. [redacted] it was inspected by our technical department. The item was found to be in good condition, but was not able to be resold due to a damaged box. Per our return policy which is listed on our website, items which are not in the original...
packaging or otherwise not in new, salable condition are subject to a minimum 20 percent (20%) restocking fee. Please see attached for the return policy with the highlighted portion showing restocking fees. This fee was assessed to Mr. [redacted]'s return. If there are any further questions on this, please let me know. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom It May Concern, Thank you for bringing this issue to our attention. I apologize that you were given incorrect information. What you should have been told about your order is once it enters a To Be Shipped status, there is typically no stopping it from shipping. I will be happy to...
extend the birthday sale to you for the rifle that you would like to purchase. I do see that the original package is in transit to you and should be delivered on Tuesday. We can handle this one of 3 ways, please let us know how you would like to proceed.1) Package is stopped in transit and sent back to us, we will then process a return and get you the item that you wanted (FedEx will have to get the package to the destination hub before it will be stopped and returned to us)2) Package is delivered to you, we set up a return with a prepaid shipping label and exchange the gun for the one that you wanted3) New order is placed for the gun you wanted and paid for up front. Package with incorrect rifle is delivered. We set up a return with a prepaid shipping label and have you refunded when the return arrives here. Please feel free to contact me directly at [email protected] with any further questions or your decision. Thank you, Erika [redacted]
Hello, The return has been received and Affirm (method of payment) has been notified. Thank you, Erika