I believe we've come to a resolution with Mr. [redacted]. The B33 cabinet was the only cabinet missing from the original order. It was back ordered when the order was placed at end of May 2015, upon its arrival, it was damaged. Our second attempt to get this item to our customer failed as it...
was lost by the freight carrier. Due to these unfortunate incidences, the cabinet was inexcusably late arriving in good condition. The item is now available, undamaged, and ready to pick-up. I apologize for the delays in getting this final cabinet for his kitchen and I have refunded the cost of this item. Again, we sincerely apologize. [redacted]
Complaint: 11115887
I am rejecting this response because:Good Value Home Center is referring to a previous transaction that occurred on October 9, 2015, which is a closed case. The doors were returned to the seller and I was refunded the purchase amount. As of October 30, 2015 I have spent $942.65 for the correct doors to be delivered to me. As of today, February 2, 2016 I have not received my four (4) doors, three (3) months later, or received any correspondence from the seller.
Sincerely,
[redacted]
[redacted], There is still a pending Pay Pal complaint open. I have instructed Pay Pal to refund only a portion of the money back to you due to restock fee and freight you paid to send them back . They have the money for the correct doors, I dont. I will not be sending you the doors. Please contact pay pal regarding this and purchase the doors from another supplier. We will not be doing business. [redacted] - Owner
I'm very sorry about the problems with the order. I've spoken with the customer and I believed we had a resolution. The item originally in question is available to pick-up for free at our store. The only request we weren't able to accommodate was shipping the cabinet in question via UPS; we declined to do so because the last time we attempted this, UPS damaged the cabinet and we're doing our absolute best to prevent any further issues. He also has counter tops that are ready to be picked up. We don't have a company truck so we can't personally deliver the items. The best we can do is what we've already done by offering the cabinet free of charge. We certainly understand his frustration and we sincerely apologize for all the mistakes and damaged product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10788283, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I believe we've come to a resolution with Mr. [redacted]. The B33 cabinet was the only cabinet missing from the original order. It was back ordered when the order was placed at end of May 2015, upon its arrival, it was damaged. Our second attempt to get this item to our customer failed as it...
was lost by the freight carrier. Due to these unfortunate incidences, the cabinet was inexcusably late arriving in good condition. The item is now available, undamaged, and ready to pick-up. I apologize for the delays in getting this final cabinet for his kitchen and I have refunded the cost of this item. Again, we sincerely apologize. [redacted]
Complaint: 11115887
I am rejecting this response because:Good Value Home Center is referring to a previous transaction that occurred on October 9, 2015, which is a closed case. The doors were returned to the seller and I was refunded the purchase amount. As of October 30, 2015 I have spent $942.65 for the correct doors to be delivered to me. As of today, February 2, 2016 I have not received my four (4) doors, three (3) months later, or received any correspondence from the seller.
Sincerely,
[redacted]
[redacted], There is still a pending Pay Pal complaint open. I have instructed Pay Pal to refund only a portion of the money back to you due to restock fee and freight you paid to send them back . They have the money for the correct doors, I dont. I will not be sending you the doors. Please contact pay pal regarding this and purchase the doors from another supplier. We will not be doing business. [redacted] - Owner
I'm very sorry about the problems with the order. I've spoken with the customer and I believed we had a resolution. The item originally in question is available to pick-up for free at our store. The only request we weren't able to accommodate was shipping the cabinet in question via UPS; we declined to do so because the last time we attempted this, UPS damaged the cabinet and we're doing our absolute best to prevent any further issues. He also has counter tops that are ready to be picked up. We don't have a company truck so we can't personally deliver the items. The best we can do is what we've already done by offering the cabinet free of charge. We certainly understand his frustration and we sincerely apologize for all the mistakes and damaged product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10788283, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]