As the store manager this is the first I have heard that you are not satisfied and I am very sorry about that. After doing some checking here at the store I have found that yes we did have to replace the control board on the washer, the time delay was do to the fact that the parts distributor did...
not have it in stock so it had to come from the factory. As for the two visits after that the service tech was unable to duplicate the problem, and in your complaint there are no specifics on the problem so still difficult to identify the issue. All manufactures provide at least a one year parts and labor warranty and that is how problems are typically resolved. I would ask Mr [redacted] to call me directly so we can find a resolution. Bruce. [redacted]
As the store manager this is the first I have heard that you are not satisfied and I am very sorry about that. After doing some checking here at the store I have found that yes we did have to replace the control board on the washer, the time delay was do to the fact that the parts distributor did...
not have it in stock so it had to come from the factory. As for the two visits after that the service tech was unable to duplicate the problem, and in your complaint there are no specifics on the problem so still difficult to identify the issue. All manufactures provide at least a one year parts and labor warranty and that is how problems are typically resolved. I would ask Mr [redacted] to call me directly so we can find a resolution. Bruce. [redacted]