Carter Homes Remodel & Pools

Initial Business Response / [redacted] (1000, 8, 2015/09/11) */ Dear Ms [redacted] Thank you for the opportunity to respond to [redacted] 's complaint (Case #XXXXXXXX)Yes, it is true there are two sides to every storyIn the years of being in the construction business this event that I will outline is a first time occurrence for meMr [redacted] contacted me regarding a remodel and an addition to his homeWe had several meetings discussing his needs and desires for the projectWe executed a written proposal and contract detailing the work to be done (contract is enclosed)I started the project and had completed approximately 50% of the work when Mr [redacted] contacted me and requested a meetingWe met at the job site and with deep sorrow Mr [redacted] explained that he had financial hardships specifically with the Internal Revenue Service and would need to stop work on the job immediately until he could resolve this issueI was surprised and saddened and felt compassion for he and his familySeveral weeks passed and I received a phone call from one of my sub-contractors stating that they were scheduled to finish work on the projectI questioned them because to my knowledge ,the project was still on holdAt this time I physically drove by the site to investigate for myself and yes, sure enough, the project was finishedI had not and have not been paid for any of my time, expertise not to mention my out of pocket overhead expensesI hope this information will be helpful to you in deciphering a fair ruling Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree that [redacted] in some ways , yes we did finish the project with out him but only to cut corners and save money we did almost all of the work ourselfs On our final meeting with [redacted] we told him the situation of putting the build on hold ,at the time of the meeting I asked him if there were any other charges that needed to be addressed so we wouldnt owe him any more money ,he stated that the total that he gave us was everything we needed to bring him up to date with all the sub's and a couple other things we had added on to the project including additional windows and Hardy frames , we paid [redacted] a total of $20,final check, that amount includes the full amount of the AC bill of $4,and a bill of $1,for roof trusses I ended up Reenforcing myself .As we begin having inspections is when we found out he had not had the hardy frames inspected and had to pay an additional $for inspection which he never told us he needed to have done Near the end of the project we contacted to sub for the HVAC to have them do the start up on it only to find out the [redacted] had not paid them in full the company and I including my wife tried on several occasions to contact [redacted] Cart to resolve the problem [redacted] said he would look into it I left it alone and a week or so past when I contacted to AC company again and they said that since [redacted] was not paying the bill the were going to proceed in the morning to put a lien on my home or I could pay the balance of $2,my wife contacted [redacted] that same day via Text message to notify him of what was going on , instead of offering to pay the balance that he should have paid in the first place all he told her was he would look into it the following morning, I paid the balance in fear of a lien of my home that I had just moved into As for being in the business for 30+ years I don't find it very professional that a veteran contractor allow someone's home to go on a lien and do nothing about it , or the fact that he brought cabinets from another project without my permission to my home while he was supposed to be working on my project and using it as if it were a paint booth to stain and clear leaving over spray that I had to clean off my new installed windows , all in all we just want to money for what should have been paid in the first place Final Business Response / [redacted] (4000, 12, 2015/09/21) */ Dear Ms [redacted] I believe the main issue in this dispute is that Mrand Mrs [redacted] and I have a signed contract with scope of work and they have breached this contract (see copy of contract and scope of work on file)When we had our meeting, and he looked me in the eye, and said that due to a past auto body repair business he had IRS financial problems and would have to suspend work immediately due to lack of fundsHe said that he would contact me when the financial problems with the IRS were resolvedAt this time I did give him an invoice for work that had been completed and he told me he had the funds to cover these invoices ($20, 080.00)All invoices were up to date in that bill but this did not include my time, profit and out of pocket overheadI was aware of the final payment to Holder and planned on paying them when the work resumed Addressing the ceiling joist and hardy frames, I was aware that they were over-spanned and had contacted the engineerMy Engineer then made the revisions to remedy the problem but the work was not completed because to my knowledge the job was still suspendedDue to the fact that Mr [redacted] never contacted me when he resumed work on the job he then hired another party to duplicate work that had already been done I find it interesting that Mr [redacted] went to the Building Department and got a duplicate approved set of plans and job inspection card again, without my knowledgeIn my opinion if Mr [redacted] and I were in agreement of where the job stood and who would finish it, there would be no need to do these things without my knowledgeIn conclusion, we cannot deny the fact that Mr [redacted] resumed and finished the job without my knowledge, thus cutting me out of my time, profit and overhead Sincerely, [redacted] Final Consumer Response / [redacted] (4200, 15, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The main issue of this dispute is that Mr[redacted] was paid in full for the HVAC and that bill should have been paid to the AC company in full not when the job was complete I did not realize it was wrong to go to the Building Department and get copies of plans and inspection cards that are legally mine in the first place because they belong to my home Addressing the ceiling joist Mr[redacted] was paid in full for it , I told Mr[redacted] I was paying him in full for the job so he could address the issue while everything else was on hold he stated for us not to worry the problem would be fixed ,several months past, months to be exact when my wife received a text from Mr[redacted] and he stated he had gotten with the engineer and would put us on the schedule to fix the problem ,we never heard from him again and that's when we decided to go ahead and finish the project our self's to save money,we never hired any one else to do anything other than for the plumbing because the plumber Mr[redacted] had Subed never returned to finish the job, we were going to leave well enough alone on losing the $1,until we got to the AC unit and discovered he had not paid the bill in full and our home was going to go on a lien I also find it interesting how the final meeting he had with my wife to pick up the final check he told her " no matter how this ended up that she was a nice girl" if we under the same agreement of him finishing the job why would he state that to her knowing he would have to come back to at least fix the ceiling joist

Initial Business Response /* (1000, 8, 2015/09/11) */
Dear Ms. [redacted] Thank you for the opportunity to respond to [redacted]'s complaint (Case #XXXXXXXX). Yes, it is true there are two sides to every story. In the 36 years of being in the construction business this event that I will outline...

is a first time occurrence for me. Mr. [redacted] contacted me regarding a remodel and an addition to his home. We had several meetings discussing his needs and desires for the project. We executed a written proposal and contract detailing the work to be done (contract is enclosed). I started the project and had completed approximately 50% of the work when Mr. [redacted] contacted me and requested a meeting. We met at the job site and with deep sorrow Mr. [redacted] explained that he had financial hardships specifically with the Internal Revenue Service and would need to stop work on the job immediately until he could resolve this issue. I was surprised and saddened and felt compassion for he and his family. Several weeks passed and I received a phone call from one of my sub-contractors stating that they were scheduled to finish work on the project. I questioned them because to my knowledge ,the project was still on hold. At this time I physically drove by the site to investigate for myself and yes, sure enough, the project was finished. I had not and have not been paid for any of my time, expertise not to mention my out of pocket overhead expenses. I hope this information will be helpful to you in deciphering a fair ruling.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree that [redacted] in some ways , yes we did finish the project with out him but only to cut corners and save money we did almost all of the work ourselfs .
On our final meeting with [redacted] we told him the situation of putting the build on hold ,at the time of the meeting I asked him if there were any other charges that needed to be addressed so we wouldnt owe him any more money ,he stated that the total that he gave us was everything we needed to bring him up to date with all the sub's and a couple other things we had added on to the project including additional windows and Hardy frames , we paid [redacted] a total of $20,080 final check, that amount includes the full amount of the AC bill of $4,416 and a bill of $1,275 for roof trusses I ended up Reenforcing myself .As we begin having inspections is when we found out he had not had the hardy frames inspected and had to pay an additional $350 for inspection which he never told us he needed to have done .
Near the end of the project we contacted to sub for the HVAC to have them do the start up on it only to find out the [redacted] had not paid them in full the company and I including my wife tried on several occasions to contact [redacted] Cart to resolve the problem [redacted] said he would look into it I left it alone and a week or so past when I contacted to AC company again and they said that since [redacted] was not paying the bill the were going to proceed in the morning to put a lien on my home or I could pay the balance of $2,208 my wife contacted [redacted] that same day via Text message to notify him of what was going on , instead of offering to pay the balance that he should have paid in the first place all he told her was he would look into it the following morning, I paid the balance in fear of a lien of my home that I had just moved into.
As for being in the business for 30+ years I don't find it very professional that a veteran contractor allow someone's home to go on a lien and do nothing about it , or the fact that he brought cabinets from another project without my permission to my home while he was supposed to be working on my project and using it as if it were a paint booth to stain and clear leaving over spray that I had to clean off my new installed windows , all in all we just want to money for what should have been paid in the first place .
Final Business Response /* (4000, 12, 2015/09/21) */
Dear Ms. [redacted]
I believe the main issue in this dispute is that Mr. and Mrs. [redacted] and I have a signed contract with scope of work and they have breached this contract (see copy of contract and scope of work on file). When we had our meeting, and he looked me in the eye, and said that due to a past auto body repair business he had IRS financial problems and would have to suspend work immediately due to lack of funds. He said that he would contact me when the financial problems with the IRS were resolved. At this time I did give him an invoice for work that had been completed and he told me he had the funds to cover these invoices ($20, 080.00). All invoices were up to date in that bill but this did not include my time, profit and out of pocket overhead. I was aware of the final payment to Holder and planned on paying them when the work resumed.
Addressing the ceiling joist and hardy frames, I was aware that they were over-spanned and had contacted the engineer. My Engineer then made the revisions to remedy the problem but the work was not completed because to my knowledge the job was still suspended. Due to the fact that Mr. [redacted] never contacted me when he resumed work on the job he then hired another party to duplicate work that had already been done.
I find it interesting that Mr. [redacted] went to the Building Department and got a duplicate approved set of plans and job inspection card again, without my knowledge. In my opinion if Mr. [redacted] and I were in agreement of where the job stood and who would finish it, there would be no need to do these things without my knowledge. In conclusion, we cannot deny the fact that Mr. [redacted] resumed and finished the job without my knowledge, thus cutting me out of my time, profit and overhead.
Sincerely,
[redacted]
Final Consumer Response /* (4200, 15, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The main issue of this dispute is that Mr.[redacted] was paid in full for the HVAC and that bill should have been paid to the AC company in full not when the job was complete . I did not realize it was wrong to go to the Building Department and get copies of plans and inspection cards that are legally mine in the first place because they belong to my home .
Addressing the ceiling joist Mr.[redacted] was paid in full for it , I told Mr.[redacted] I was paying him in full for the job so he could address the issue while everything else was on hold he stated for us not to worry the problem would be fixed ,several months past, 2 months to be exact when my wife received a text from Mr.[redacted] and he stated he had gotten with the engineer and would put us on the schedule to fix the problem ,we never heard from him again and that's when we decided to go ahead and finish the project our self's to save money,we never hired any one else to do anything other than for the plumbing because the plumber Mr.[redacted] had Subed never returned to finish the job, we were going to leave well enough alone on losing the $1,275 until we got to the AC unit and discovered he had not paid the bill in full and our home was going to go on a lien .
I also find it interesting how the final meeting he had with my wife to pick up the final check he told her " no matter how this ended up that she was a nice girl" if we under the same agreement of him finishing the job why would he state that to her knowing he would have to come back to at least fix the ceiling joist.