Carter Volkswagen

I am incredibly sorry for the situation you are inYour vin number was not included on the "vin range" when you purchased the carAt that time, we were unaware that all models were affectedThis has been incredibly frustrating to deal with, and we are anxiously awaiting for VW to have a "fix" for the affected Takata airbagWe didn't intentionally mislead you, we simply did not knowThat said, I understand that you are frustratedI will give you an additional $toward your vehicle if you trade it in with usWarmly,Jennifer M***Executive Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***As Carter is aware (from their records and from my original compaint), the loss I suffered is a realized loss, not a theoretical oneIn other words, I already traded in the recalled car as I did not want my daughter or others in the family to drive a car with a defect that has killed at least Americans so farI appreciate the offer to pay an additional $1,now that I have traded in my car with Carter for a new one.I will accept a check for $1,from Carter Motors as their offer of settlement for my complaintI hope that they will also be more careful in future in checking pre-owned cars for recall status before offering them for sale
*** *** ***

I am incredibly sorry for the situation you are in. Your vin number was not included on the "vin range" when you purchased the car. At that time, we were unaware that all models were affected. This has been incredibly frustrating to deal with, and we are anxiously awaiting for VW to have a "fix" for...

the affected Takata airbag. We didn't intentionally mislead you, we simply did not know. That said, I understand that you are frustrated. I will give you an additional $1500 toward your vehicle if you trade it in with us. Warmly,Jennifer M[redacted]Executive Manager