Carter's, Inc.

This email is in response to complaint ID *** filed by *** *** on 11/4/Carter's is issuing a credit to Ms*** for the items missing from her order. Ms*** is happy with the resolution. Please let me know if you have any other questions. Thank
you,*** *** Consumer AffairsCarter’s / Oshkosh B’gosh888-782-9548888-336-(Canada)[email protected]

I have spoken with Mary, explained that UPS does in fact recycle their tracking numbers (which was new to us as well). We are sending her a $gift card and gave her a code for 25% off & free standard shipping on her next online order. She seemed pleased with the
resolution. Thank you,Sue Consumer AffairsCarter’s / Oshkosh B’gosh888-782-9548888-336-(Canada)[email protected]

We have worked with our marketing team to determine why Mr*** started getting Carter's brand emails at his work email address. They were able to determine the cause & have corrected the problem. The Consumer Affairs manager, *** ***, has called *** *** and left him a voice mail apologizing for what happened. She also let him know the issue has been resolved. Thank you,Sue Consumer AffairsCarter’s / Oshkosh B’gosh888-782-9548888-336-(Canada)[email protected]

We investigated the Revdex.com complaint for Bruce Gladden, Case #***. We see he placed the order on 10/2/and was within the timeframe for getting expedited shipping. We have issued a refund for the shipping and for the order due to the inconvenience this has caused him. The
credit was put back on the credit card used on order ***.Please let me know if any additional information is needed. Thanks,***
*** ***Consumer Affairs Manager920-232-4655Carter’s / Oshkosh B’goshState streetOshkosh, WI

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did get the check...just received it thanks
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

I spoke to ***, the $that was charged to her account has been returned. Carter's is also sending her a gift card *** is pleased with the resolution to her concern. If you have any questions please let me know. Thank you,*** *** Consumer AffairsCarter’s /
Oshkosh B’gosh***
*** ***

I am following up on Case ID: *** *** ***. We did reissue this consumer a new $gift card on 11/30/17.Please update the case and resolve. Also can you remove Sue Thayer as a point of contact for these. She is no longer with the company. They can be
addressed to me.Thanks again,***
*** ***Consumer Affairs Manager920-232-4655Carter’s / Oshkosh B’goshState streetOshkosh, WI

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We received a complaint from *** *** ***We have contacted her about her garment and will be assisting her with a refund. If you have any questions, please let us know. Thank you,*** ***

This email is in regards to complaint ID *** filed by *** * ***. He was upset to be receiving e-mails from Carter's at his work e-mail address. He had not provided us with the address and wanted to know how we got it. I spoke to Mr*** today, apologized and assured
him we would remove the email address from our mailing list. I did explain he may receive a few more e-mails as it does take a couple of weeks for the emails to stop. He understood and was pleased we were addressing his concern. Thank you,*** ***Consumer AffairsCarter’s / Oshkosh B’gosh888-782-9548888-336-(Canada)

Carter's issued a refund of $to *** on February 18th. This is twice the amount, $211.30, she paid for order ***. We have emailed *** again letting her know the credit was for twice the amount of the order and apologized for not being able to reship the
order. Please let me know if you have any questions. Thank you,*** *** Consumer AffairsCarter’s / Oshkosh B’gosh***
*** ***

This email is in response to Revdex.com complaint ID *** filed by *** ***. We contacted her today to discuss the issue. We apologized and explained that we have contacted our marketing team to ensure her information is removed from our mailing list. *** was pleased with the
resolution.Thank you,*** Consumer AffairsCarter’s / Oshkosh B’gosh888-782-

Carter's has issued a credit of $to his order, ***. I called MR*** but was not able to talk with him. I did leave him a voice mail letting him know a credit was being issued to his account. Thank you,*** Consumer AffairsCarter’s / Oshkosh
B’gosh888-782-9548888-336-(Canada)

This email is in regards to Revdex.com complaint ID *** from *** *** She had tried to place an order with us, the order didn't go through but there was an authorization for $126 on her bank accountThe authorization was released on 4/4/16. I did try calling Joyce on 4/
& again today, 4/8/16, but was not able to talk with her. I left a voice mail for her both times. If she calls back and I have an opportunity to talk with her I will send a follow up email regarding this complaint. Thank you,***Consumer AffairsCarter’s / Oshkosh B’gosh888-782-9548888-336-(Canada)[email protected]

I called Loren again on 6/& 6/15. I had to leave her a voice mail both times asking her to let me know if she has received the refund check that was mailed to her on 6/1. I have not heard back from her. If I do, I will certainly let you know. Thank you,***
***
Consumer AffairsCarter’s / Oshkosh B’gosh888-782-9548888-336-(Canada)[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have stopped receiving emails from OshKosh, but now am receiving solicitation emails from Carter's ([email protected])!!! The same company just rolled my work email address to another one Please have a higher manager/executive level contact me I want a personal guarantee that this will NEVER happen again!!! This is getting ridiculous!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Mary ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Aqueelah had requested a full refund of $for an order she never received. Carter's has issued credits, $on 4/2, $on 4/& $on 4/27, totaling $to this customer's account. Our online store sent her an email to let her know the final
credit was being put through today. I tried calling the customer but had to leave her a voice mail. In my message I let her know she was being refunded for the full price of the order & that we were sorry for the problem she had. I left my name and number with her so that she could call back if she has any other concerns. Thank you,*** Consumer AffairsCarter’s / Oshkosh B’gosh***
*** ***