Carter's Insurance Agency

Complaint: [redacted] I am rejecting this response because: this is all untrueI called the ins co n told them of my Dads passing n did talk to people on the phone then after his death a month later they took the premiums from my dead Fathers account which I was also payingI was told to come in November this year to renew papersI was thereSomeone dropped the ball n don't want to admit itIf they told me to come in to renew papers I would have I've gotten letters to my p.obox from themHow do they know that if I didn't talk to them it wasn't in the obituary There was no court proceedings no probate no will nothing I was pod and beneficiary of my Dads things n that's it Them taking money out of my dead Fathers account put me in that contractI don't have time or money or reason to try n figure out all that estate stuffMyself and everyone I have talked to about it believes they are doing me very wrong n I don't understand how they can't just put the check in my name when they took the money it was my money I paid all the bills for the past year and they know the house is in my nameI'm not asking for anything except for them to honor the contractMy Dad used them for many years and he made everything easy as possible for me at the time of his death and this just is not right Thank you Regards, [redacted]

Complainant is the daughter of one of our insureds with a policy period of 11-28-16to11-28-In January of we receive notice of returned mail(See attached A) On March 2, our office sent multiple letters to insured asking them to contact our office( see attached B&C) We became aware of our insured death through a search of local obituaries and per underwriting guidelines the policy was changed to The Estate OFFrom March 2, until the Hurricane on August 26, we had no contact from the complainant as to the Insureds propertyThe house was set to non-renew per underwriting guidelines on November 28, We reported a hurricane claim to the insurance company, they adjusted it and issued a check in the name of the insured on the Declarations Page per lawThe complainant is unable to cash the checkWe do not have an insurance policy in the complainant's nameWe have a policy in the name of the Estate of the complainant's deceased father and must issue the check as suchComplainant needs to check with the court as how to handle the EstateWe do not get in volved with the handleing of Estate matters that is up to the courtsIt is the insured responsibility to make us aware of changes that need to be made to the policyComplaintant nor the insured made us aware of any changes to the policy prior to the Hurricane [redacted] ***

Complainant is the daughter of one of our insureds with a policy period of 11-28-16to11-28-In January of we receive notice of returned mail(See attached A) On March 2, our office sent multiple letters to insured asking them to contact our office( see attached B&C) We became
aware of our insured death through a search of local obituaries and per underwriting guidelines the policy was changed to The Estate OFFrom March 2, until the Hurricane on August 26, we had no contact from the complainant as to the Insureds propertyThe house was set to non-renew per underwriting guidelines on November 28, We reported a hurricane claim to the insurance company, they adjusted it and issued a check in the name of the insured on the Declarations Page per lawThe complainant is unable to cash the checkWe do not have an insurance policy in the complainant's nameWe have a policy in the name of the Estate of the complainant's deceased father and must issue the check as suchComplainant needs to check with the court as how to handle the EstateWe do not get in volved with the handleing of Estate matters that is up to the courtsIt is the insured responsibility to make us aware of changes that need to be made to the policyComplaintant nor the insured made us aware of any changes to the policy prior to the Hurricane*** ***
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Complaint: ***
I am rejecting this response because: this is all untrueI called the ins co n told them of my Dads passing n did talk to people on the phone then after his death a month later they took the premiums from my dead Fathers account which I was also payingI was told to come in November this year to renew papersI was thereSomeone dropped the ball n don't want to admit itIf they told me to come in to renew papers I would have I've gotten letters to my p.obox from themHow do they know that if I didn't talk to them it wasn't in the obituary. There was no court proceedings no probate no will nothing I was pod and beneficiary of my Dads things n that's it. Them taking money out of my dead Fathers account put me in that contractI don't have time or money or reason to try n figure out all that estate stuffMyself and everyone I have talked to about it believes they are doing me very wrong n I don't understand how they can't just put the check in my name when they took the money it was my money I paid all the bills for the past year and they know the house is in my nameI'm not asking for anything except for them to honor the contractMy Dad used them for many years and he made everything easy as possible for me at the time of his death and this just is not right. Thank you
Regards,
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