Carter's Plumbing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We tried to contact with business at least different times, and left messagesWe received a voice-mail saying that the invoice is the bill and there's nothing they can do about itWe tried to call then back another two times but were only able to leave messagesBecause the problem is the lack of itemization on the invoice or description of how such a final charge was calculated, I problem is with the plumbing company, not with my landlordI was directed to take the matter up with the plumbing company by the landlord as wellThe invoice is preposterous, we attempted several times to resolve this and were rebuffed each timeThe simple fact is there is no way minutes of labor and snaking a drain costs $and in no way do they outline where they came up with $ Also, the bill was for unclogging the sink a toilet, yet the plumbing said that he didn't find anything when he snaked the drainThe problem was not a clog and yet it's been billed as a cleared clogYet the issue with out plumbing continuesSo not only is the invoice unprofessional and honestly preposterous, the plumber didn't actually do what he billed us for Included as an attachment is the original invoice from the plumbing companyAs you can see, there is no breakdown of labor costs, supplies, charges, etc If this matter is not resolved, I will not hesitate to take this matter up with a legal authority Regards, [redacted]

2/21/15 To whom it may concern'Carter’s Plumbing has a total time of one and a half hours on this job NOT 15 minutes and the mechanic used two bottles of chemical at $20 per bottle our labor rate was $70 per hour with a minimum of one hour plus there is a misc. charge of $25 on every invoice to pay for fuel to get there, wear and tear on vehicles, smaller material such as [redacted] tape, glue, pipe dope solder, other companies call this a trip charge and they are usually more than $25. $105 labor, $25 misc. charge and $40 for chemicals equals $170. This person is lying about the 15 minutes of time. We have never received another message after leaving a message on their answering machine. Maybe you should try calling them they don’t answer their phone and our answering machine gives my cell number which is a direct call to me the president of Carter’s Plumbing. The toilet was augered out and we do not always bring things back in fact most of the time we push the things down the drain thus not bringing anything back out. We also plunged the sink which would push the blockage down the drain and installed two bottles of chemical in the drains to clean them out. This was done 12/22/14 and now it is 2/21/15 and they say they still cant use the plumbing two months later if that were the case im sure that would have been mentioned before now.Carl C, Jr.

To Whom It May Concern, This person who filed a complaint was called back two times and they did not answer their phone and I left a message for them but never heard back from them againThis person is not even a customer of mine they are a tenant of my customer and I am not to talk to the tenant
about the billsThis person should have sent a complaint in about their landlord not my plumbing company.Sincerely,Carl C, JrPresident

2/21/To whom it may concern'Carter’s Plumbing has a total time of one and a half hours on this job NOT minutes and the mechanic used two bottles of chemical at $per bottle our labor rate was $per hour with a minimum of one hour plus there is a misccharge of $on every invoice to pay for fuel to get there, wear and tear on vehicles, smaller material such as *** tape, glue, pipe dope solder, other companies call this a trip charge and they are usually more than $$labor, $misccharge and $for chemicals equals $This person is lying about the minutes of timeWe have never received another message after leaving a message on their answering machineMaybe you should try calling them they don’t answer their phone and our answering machine gives my cell number which is a direct call to me the president of Carter’s PlumbingThe toilet was augered out and we do not always bring things back in fact most of the time we push the things down the drain thus not bringing anything back outWe also plunged the sink which would push the blockage down the drain and installed two bottles of chemical in the drains to clean them outThis was done 12/22/and now it is 2/21/and they say they still cant use the plumbing two months later if that were the case im sure that would have been mentioned before now.Carl C, Jr

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:We tried to contact with business at least different times, and left messagesWe received a voice-mail saying that the invoice is the bill and there's nothing they can do about itWe tried to call then back another two times but were only able to leave messagesBecause the problem is the lack of itemization on the invoice or description of how such a final charge was calculated, I problem is with the plumbing company, not with my landlordI was directed to take the matter up with the plumbing company by the landlord as wellThe invoice is preposterous, we attempted several times to resolve this and were rebuffed each timeThe simple fact is there is no way minutes of labor and snaking a drain costs $and in no way do they outline where they came up with $170.00.
Also, the bill was for unclogging the sink a toilet, yet the plumbing said that he didn't find anything when he snaked the drainThe problem was not a clog and yet it's been billed as a cleared clogYet the issue with out plumbing continuesSo not only is the invoice unprofessional and honestly preposterous, the plumber didn't actually do what he billed us for.
Included as an attachment is the original invoice from the plumbing companyAs you can see, there is no breakdown of labor costs, supplies, charges, etc.
If this matter is not resolved, I will not hesitate to take this matter up with a legal authority.
Regards,
*** ***