Carter's

Carter's has issued a credit of $to his order, [redacted] I called MR [redacted] but was not able to talk with him I did leave him a voice mail letting him know a credit was being issued to his accountThank you,*** Consumer AffairsCarter’s / Oshkosh B’gosh888-782-9548888-336-(Canada)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did get the check...just received it thanks Regards, [redacted]

We investigated the Revdex.com complaint for Bruce Gladden, Case # [redacted] We see he placed the order on 10/2/and was within the timeframe for getting expedited shipping We have issued a refund for the shipping and for the order due to the inconvenience this has caused him The credit was put back on the credit card used on order [redacted] .Please let me know if any additional information is neededThanks, [redacted] Consumer Affairs Manager920-232-4655Carter’s / Oshkosh B’goshState streetOshkosh, WI

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This fax is in response to a complaint filed by [redacted] regarding order [redacted] The package was delivered to the address provided on 12/2/The customer contacted us via email to change the address to [redacted] after the packageshipped and we were unable to do so.The customer is using a 3rd party freight foJWarder and, after a UPS investigation, it was confirmed that the package was delivered and signed for by the receiving department of [redacted] This company shows locations at both addresses provided We referred the customer to his freightforwarder to assist with the lost package as it was confirmed delivered.We have issued a credit of $to the credit card [redacted] used on this order

This email is in response to Revdex.com complaint ID [redacted] filed by [redacted] We contacted her today to discuss the issue We apologized and explained that we have contacted our marketing team to ensure her information is removed from our mailing list [redacted] was pleased with the resolution.Thank you,*** Consumer AffairsCarter’s / Oshkosh B’gosh888-782-

I spoke to ***, the $5.29 that was charged to her account has been returned. Carter's is also sending her a gift card. [redacted] is pleased with the resolution to her concern. If you have any questions please let me know. Thank you, [redacted] Consumer AffairsCarter’s /... Oshkosh B’gosh [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

I am following up on Case ID: [redacted] [redacted] We did reissue this consumer a new $gift card on 11/30/17.Please update the case and resolve Also can you remove Sue Thayer as a point of contact for these She is no longer with the company They can be addressed to me.Thanks again, [redacted] Consumer Affairs Manager920-232-4655Carter’s / Oshkosh B’goshState streetOshkosh, WI

This fax is in response to complaint # [redacted] by customer [redacted] on7/30/2015.Our system shows Mr [redacted] placed 1O orders in November of with Carter's and OshKosh B'goshEach order was billed correctlyThe discount that Mr [redacted] was referring to was reflected on the price of each item on the orderFour of the ten orders also had an additional 25% off showing discounts ranging from $to $209.Our online customer service department also sent Mr [redacted] a $gift card in June of for the concerns he had with these orders.This information has been shared with Mr [redacted] and Carter's and OshKosh B'gosh considers this issue resolved

Aqueelah had requested a full refund of $for an order she never received Carter's has issued credits, $on 4/2, $on 4/& $on 4/27, totaling $to this customer's account Our online store sent her an email to let her know the final credit was being put through today I tried calling the customer but had to leave her a voice mail In my message I let her know she was being refunded for the full price of the order & that we were sorry for the problem she had I left my name and number with her so that she could call back if she has any other concernsThank you,*** Consumer AffairsCarter’s / Oshkosh B’gosh [redacted]

Carter's issued a refund of $to *** on February 18th This is twice the amount, $211.30, she paid for order [redacted] We have emailed [redacted] again letting her know the credit was for twice the amount of the order and apologized for not being able to reship the orderPlease let me know if you have any questionsThank you, [redacted] Consumer AffairsCarter’s / Oshkosh B’gosh [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Mary ***

We received a complaint from [redacted] We have contacted her about her garment and will be assisting her with a refundIf you have any questions, please let us knowThank you, [redacted]

This fax is in response to complaint # *** by customer *** *** on7/30/2015.Our system shows Mr*** placed 1O orders in November of with Carter's and OshKosh B'goshEach order was billed correctlyThe discount that Mr*** was referring to was reflected on the
price of each item on the orderFour of the ten orders also had an additional 25% off showing discounts ranging from $to $209.Our online customer service department also sent Mr*** a $gift card in June of for the concerns he had with these orders.This information has been shared with Mr*** and Carter's and OshKosh B'gosh considers this issue resolved

This fax is in response to a complaint filed by *** *** ** *** regarding order ***The package was delivered to the address provided on 12/2/The customer contacted us via email to change the address to *** ** *** *** *** *** after the packageshipped and
we were unable to do so.The customer is using a 3rd party freight foJWarder and, after a UPS investigation, it was confirmed that the package was delivered and signed for by the receiving department of *** *** *** *** ** *** *** *** *** *** ** *** This company shows locations at both addresses provided We referred the customer to his freightforwarder to assist with the lost package as it was confirmed delivered.We have issued a credit of $to the credit card *** used on this order