Buyer beware! Although this company claims it's windows are lifetime guaranteed you have to pay a $shipping and handling fee per window paneThe windows we bought were approximately year oldThe place we bought them from no longer sells them due to the poor quality and customer serviceSurvivorII Windows wouldn't even work with those folksIt seems we were both "hoodwinked"! Do yourself a favor and buy from a name you can trust!
In 2011, we purchased replacement windows for our entire house from Survivor II Windows In I contacted them about our two pictures windows that were getting a weird film inside Your company said that they were manufactured incorrectly You send new glass along with an installer and replaced both of these windows We were thrilled with the customer service Shortly after these were replaced in October of I contacted Survivor II about other windows that had the same issue The company complied with the warranty and sent us replacement glass for the panes but we would have to pay someone to install them Since then, all but two of the remaining windows have developed the same issue Survivor will only send the glass no installer If the company created defective windows and acknowledged this with the first replacement and installation, have they not set precedence and should continue to replace all of the defective glass?
I purchased new windows for my home and all the seals have failed allowing mildew to grow between the panesSurvivor is telling me that because the company I purchased them from has gone out of business, owing them money, my warranty is voidThey refuse to send new windows, even though they advertise a lifetime warrantyCustomer service is very rude and told me the original company, Survivor Windows, went out of business and re opened under Survivor Windows IIThey have very poor reviews online from most of their customers
Buyer beware! Although this company claims it's windows are lifetime guaranteed you have to pay a $shipping and handling fee per window paneThe windows we bought were approximately year oldThe place we bought them from no longer sells them due to the poor quality and customer serviceSurvivorII Windows wouldn't even work with those folksIt seems we were both "hoodwinked"! Do yourself a favor and buy from a name you can trust!
In 2011, we purchased replacement windows for our entire house from Survivor II Windows In I contacted them about our two pictures windows that were getting a weird film inside Your company said that they were manufactured incorrectly You send new glass along with an installer and replaced both of these windows We were thrilled with the customer service Shortly after these were replaced in October of I contacted Survivor II about other windows that had the same issue The company complied with the warranty and sent us replacement glass for the panes but we would have to pay someone to install them Since then, all but two of the remaining windows have developed the same issue Survivor will only send the glass no installer If the company created defective windows and acknowledged this with the first replacement and installation, have they not set precedence and should continue to replace all of the defective glass?
I purchased new windows for my home and all the seals have failed allowing mildew to grow between the panesSurvivor is telling me that because the company I purchased them from has gone out of business, owing them money, my warranty is voidThey refuse to send new windows, even though they advertise a lifetime warrantyCustomer service is very rude and told me the original company, Survivor Windows, went out of business and re opened under Survivor Windows IIThey have very poor reviews online from most of their customers