Carter's Barber & Style

[redacted] came in Saturday to get her hair colored. Prior to coloring we discussed the picture she texted me of a girl sre she found on the Internet. She stated that she wanted something  similar to that picture but didn't want her hair exactly like the picture.  During her...

consultation we discuss the maintenance of exactly what she was wanting and agreed to foil with one color and leavesome of her natural hair so it would give her a more natural look. Well, that's what I did. 30 minutes after [redacted] left and got home she texted me and said that she wanted to come back and put a toner on it  because she didn't like the way the color looked with her skin tone .  I let [redacted] know that I was booked up for the rest of the day,  and that I had plans to be somewhere right after work with my mother, who was about to pull in the parking lot. [redacted] said she had a photo shoot and that she needed it done as soon as possible. I understood, and told her to come back at 12:45 that same day so we could tone it with no extra charge.   On Saturday is our hours are from 8 o'clock to 1 o'clock,  but I offered for her to come back even though it was after we closed.  [redacted] came at 12:45 and we got the color book and discussed which color she would like me to tone it with .  We agreed on a color and toned her hair. Before leaving she said she "loved" it.  I thought she left with the color she was wanting to achieve and she stated that she" loved" it before leaving, otherwise I would not have let her walk out the door, which is why I am not refunding .  The picture below is of [redacted] hair before she came backstage 12:45.  The next time she came at 12:45 it was the same style just darker blonde. I am attaching all text message between the mother and I.

Complaint: [redacted]
I am rejecting this response because: 1) [redacted] showed [redacted] a pic of color she wanted. 2) [redacted] said "we can do this" 3) She totally messed [redacted]'s hair up & it looked Nothing like the pic [redacted] said she could do.. 4) She was in a hurry to go shopping with her mother & leave work at 1PM, 5) We had to beg her to put toner on it just so [redacted] could at least go out in public without embarrassment until the horrible color could be corrected, 6) SHE DID NOT DO HER JOB, 7) ALL SHE OFFERED IS TO PUT MORE COLOR ON IT  AT A LATER DATE AND  OF COURSE CHARGING PAST THE $140 SHE WAS PAID. 8)  SHE WAS RUDE AND MAD AS [redacted], AS YOU COULD TELL BY HER RED FACE AND NECK because she had to stay to 1:15PM and put toner on..her mother standing there glaring. We did not want to make a scene as it was apparent that [redacted] was not willing to admit she did a pitiful job and/or was willing to make it right. Her concern was shopping and not doing a good job. I am sending a file with text  from [redacted]'s phone & pics.  [redacted] & I were not mean and tried to ask [redacted] to do something about the hideous hair color.  I had to pay another stylist $120 to correct [redacted]'s mistake and [redacted] HAD TO GO BLIONDE instead of getting Ombre color with her Natural brown hair. because [redacted] MESSED UP and bleached big chunks , the stylist had to work with the hideous  color in order to keep from damaging [redacted]'s hair. I HAVE CALLED NUMEROUS SALONS AND THEIR POLICY IS TO CORRECT HAIRCOLOR IF THEY JOB IS NOT SATISFACTORY. [redacted]'s "job" LOOKED LIKE A 6TH GRADER TRIED TO DO IT. SHE TOLD [redacted] SHE COULD OBTAIN THE COLOR IN THE PIC [redacted] TEXTED HER, SHE RUSHED AND DID A HORRIBLE JOB, NOTHING LIKE THE PIC!  WHEN [redacted] ASKED [redacted] TO FIX IT; SHE TELLS HER SHE NEEDS TO LEAVE BY ONE SO HER AND HER MOM COULD GO SHOPPING IN JACKSON AND SHE COULD COME BACK NECT WEEK... AND THEN I HAVE TO CALL AND BEG HER TO ATLEAST PUT TONER ON IT.   THEN REFUSED TO CORRECT HER SLOPPY JOB AND ASKED FOR MORE MONEY...  [redacted] has a photo shoot on Tuesday and we had no idea [redacted] could not color hair. I am sending you the pics and text messages. Thank you. The picture of the girl in the blue t shirt is what she asked for........
Regards,
[redacted]