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Carter's Plumbing

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Carter's Plumbing Reviews (4)

2/21/15
To whom it may concern'Carter’s Plumbing has a total time of one and a half hours on this job NOT 15 minutes and the mechanic used two bottles of chemical at $20 per bottle our labor rate was $70 per hour with a minimum of one hour plus there is a misc. charge of $25 on every invoice to pay for fuel to get there, wear and tear on vehicles, smaller material such as [redacted] tape, glue, pipe dope solder, other companies call this a trip charge and they are usually more than $25. $105 labor, $25 misc. charge and $40 for chemicals equals $170. This person is lying about the 15 minutes of time. We have never received another message after leaving a message on their answering machine. Maybe you should try calling them they don’t answer their phone and our answering machine gives my cell number which is a direct call to me the president of Carter’s Plumbing.
The toilet was augered out and we do not always bring things back in fact most of the time we push the things down the drain thus not bringing anything back out. We also plunged the sink which would push the blockage down the drain and installed two bottles of chemical in the drains to clean them out. This was done 12/22/14 and now it is 2/21/15 and they say they still cant use the plumbing two months later if that were the case im sure that would have been mentioned before now.Carl C, Jr.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We tried to contact with business at least 4 different times, and left messages. We received a voice-mail saying that the invoice is the bill and there's nothing they can do about it. We tried to call then back another two times but were only able to leave messages. Because the problem is the lack of itemization on the invoice or description of how such a final charge was calculated, I problem is with the plumbing company, not with my landlord. I was directed to take the matter up with the plumbing company by the landlord as well. The invoice is preposterous, we attempted several times to resolve this and were rebuffed each time. The simple fact is there is no way 15 minutes of labor and snaking a drain costs $170.00 and in no way do they outline where they came up with $170.00. 
Also, the bill was for unclogging the sink a toilet, yet the plumbing said that he didn't find anything when he snaked the drain. The problem was not a clog and yet it's been billed as a cleared clog. Yet the issue with out plumbing continues. So not only is the invoice unprofessional and honestly preposterous, the plumber didn't actually do what he billed us for. 
Included as an attachment is the original invoice from the plumbing company. As you can see, there is no breakdown of labor costs, supplies, charges, etc. 
If this matter is not resolved, I will not hesitate to take this matter up with a legal authority. 
Regards,
[redacted]

Total disrespect to myself and my property destruction of property locating drain field trenches in an unacceptable location removal of 7 trees 8/17/18 my friend talked with carter when he arrived on job he said he was installing septic tank [redacted] was informed that proposed locations for trenches were wrong they needed to be moved downhill 12-15 feet to an area allready cleared out he was advised not to remove any trees upon my arrival on 8/18/16 at 6 am I found first trench dug in wrong location he was asked 3 times to stop till I could verify with health dept a previous conservation to move trenches it was ok to move them carters attitude was it was going to be his way I told him no more trees were to be removed he proceeded to fill trench with stone in the process of installing trenches he removed 7 trees I was clearly saving damaged 4 60 foot pines one of witch was in danger of falling on my new pole barn with valuable property inside he left my property completely disarrayed it took 2 + days to repair I want reimbursed for my time and materials and trees to restore my property I have never been so disrespected of had my property violated ever beforeDesired SettlementI want my trees replaced and my time and materials for correcting issues

Review: In summary, we received a bill for services provided that was triple the low end estimate and nearly double the high end estimate provided to us. We seek a settlement to pay something much more in line with the estimate.

Called Carter's about a heat pump problem on January 26, 2012. Asked what charge would be and were told they do not ask for money upfront. We scheduled diagnosis appointment for January 30. Carter's came out to diagnose as scheduled on January 30; workers were there for 2 hours (8am to 10am).

We received a call back telling us about the issue and asked for an estimate. We were told labor was $66/hour and given an estimate was $250 to $400. The estimate was provided knowing the issue (and part needed) and having spent 2 hours of labor to diagnose on January 30. We agreed to have Carter's come out on February 7, 2012 to fix the problem based on this information.

Work to fix issue was completed as scheduled with 3.5 hours of labor (8:15am to 11:45am) on February 7, 2012. Same two workers who performed January 30 diagnosis completed the job on February 7.

Received bill dated February 8 for $734. It had no itemization details and we immediately called and asked for an explanation. Owner seemed reluctant to provide an itemized bill but ultimately agreed to provide it (and not charge us a $35 administrative fee for it, which he told us he would otherwise do).

It took over two weeks to receive the bill and it shows three items: (1) labor on January 30 ($132), (2) labor on February ($366), and (3) parts ($236). Another call for explanation was made on February 27.

On April 13, 2012, we sent a check for $363 based on 5.5 hours of undisputed labor service at the quoted rate of $66/hour - leaving a disputed amount of $371. We sent detail of our dispute (summarized as follows) and asked to work toward a compromise without use of a third party.

Item 1: we do not dispute this portion of the bill (2 hours of labor x $66/hour = $132).

Item 2: we dispute this portion of the bill. $366 for labor on February 7 implies 5.5 hours of labor. The same two workers who came on January 30 were there for 3.5 hours on February 7. Our interpretation was the diagnosis labor was mistakenly counted twice. The owner’s explanation was the underlying applicable labor charge here is $91.50/hour for 4 hours (and is a “discount” from the “normal” charge of $104/hour). This is certainly different than the $66/hour presented when we asked. And the workers were not there a full 4 hours. They arrived at 8:15am and left by 11:45am. We believe the proper charge for this item is $231, based on information provided at time of estimate (i.e. $66/hour x 3.5 hours).

Item 3: we dispute this portion of the bill. We do not understand how/why we were given an estimate of $250 to $400 knowing the parts required for the job. Owner’s explanation was to the effect of the part cost more than he thought. We asked him to show us documentation of his cost to attempt to understand how this portion of the bill was determined.

Overall, the owner further claimed that the $250 to $400 estimate did not include the January 30 diagnosis, though he never stipulated that to be the case. He could have very easily told us that fact but did not. That would have been very helpful to know (i.e. the estimate would have then been $382 to $532). Even from that perspective, the final bill presented was nearly double the low end and almost 40% more than the high end – which, in our opinion, is not fair and sound business practice.

Carter’s mailed us another bill dated July 3, 2012 without any of the clarification we sought and not seeking a compromise, having cashed the check for $363.

After over a year, we received a letter on September 6, 2013 from a collection company seeking $500 in total (the $371 in dispute plus an additional $129). We will be disputing the validity of this attempt to collect given the above and – as we told Carter’s in first attempting to seek a compromise without use of a third party – are submitting this to the Revdex.com.Desired Settlement: We asked for additional explanation of the charges and understanding how an estimate of $250 to $400 resulted in a bill of $734 for a problem that was clearly understood and diagnosed and being told that the labor charges were $66/hour. In addition, we would like the formal collection request to be withdrawn.

Business

Response:

RE: to invoice review

To give an estimate I would have had to have looked at the job and when I called [redacted] To tell her I ordered the reversing valve [redacted] asked how much it would cost to have the reversing valve replaced I said “ I DON’T KNOW MAYBE $250 - $ 400 BUT THAT'S A GUESS” as for your 3.5 hrs you must pay travel time and there was two men there which is actually 8 hours of labor (4X2-8) at $66 per hour that would equal $528 which I only charged $366 labor to replace the part, As for the cost of parts you have the Reversing valve which was $186,5 lbs. of R-22 which my cost is $10 per pound $300 for a 30 lb. bottle we used brazing rods which cost $100+ for a tube of them, we used nitrogen to braze and test the system plus I did not charge trip charges to you and we all know how much fuel was then.

These charges were very legit and fair, Also the electric was off due to MET-ED working on the power and we had an extra half hour to complete the work due to the power outage.

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Description: Plumbers

Address: 5141 Lehman Rd, Spring Grove, Pennsylvania, United States, 17362-7710

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