Carter's Sales & Service

The Ac was put in without a drain. It caused mold in the attic and on the ceiling. They are refusing to have the mold cleaned up.They installed my ac unit in our new house being built. The overflow pan was too small and they did not have a drain in it. It overflowed and caused mold to grow in the attic and on the ceilings in several rooms. They have since put a drain in it but did not change the pan. The condensation from the unit that extended over the size of the pan dripped and cause the mold to continue to grow. They waited several weeks to put in a bigger pan. They never changed the pan. They only added a small pan under what was over the other pan. They put a drain in that and elbowed the pipes to all go out one drain. When I talked to [redacted] over the phone and told him that I spoke with [redacted] and they are telling me it could cost $2000 to $3000 dollars to clean it up and the test would cost $150 and they have to have a before test and a after test. They also explained how mold grows (like in a loaf of bread on one end and none till the other end). He agreed it was not my fault and needed to be cleaned up and he would be out on Monday to see how bad it was. Well today is Friday and he showed up without calling to see if anyone was home. Today he tells me the mold is not his problem. I could buy a dehumidifier for a few hundred dollars and it would keep it from molding. My complaint is that it is the way they installed it that caused the mold. I believe they should pay to clean it up and install the dehumidifier. They should have installed in the first place. It is common knowledge the attic is a lot warmer than the inside temperatures being cooled by the AC. I understand condensation occurs. But it is their business to install AC's properly not to cause the consumer this kind of problem. Thank you for your time and understanding.[redacted]Desired SettlementMy complaint is that it is the way they installed it that caused the mold. I believe they should pay to clean it up and install the dehumidifier. They should have installed in the first place. It is common knowledge the attic is a lot warmer than the inside temperatures being cooled by the AC. I understand condensation occurs. But it is their business to install AC's properly not to cause the consumer this kind of problem. Thank you for your time and understanding.[redacted]I last spoke with [redacted] today 8/15/15 just after lunch. Business Response Based on a conversation the Revdex.com had with the company, Mr. [redacted] states that the installation of the air condition is not the reason there is mold. Mr. [redacted] stated that he visited the consumer's, Ms. [redacted], home and advised of steps to correct the issue. In addition, he recommended a company that can assist in mold cleaning.