Carter's

This fax is in response to complaint # [redacted] by customer [redacted] on7/30/2015.Our system shows Mr. [redacted] placed 1O orders in November of 2013 with Carter's and OshKosh B'gosh. Each order was billed correctly. The discount that Mr. [redacted] was referring to was reflected on the...

price of each item on the order. Four of the ten orders also had an additional 25% off showing discounts ranging from $116 to $209.Our online customer service department also sent Mr. [redacted] a $50 gift card in June of 2015 for the concerns he had with these orders.This information has been shared with Mr. [redacted] and Carter's and OshKosh B'gosh considers this issue resolved.

This fax is in response to a complaint filed by [redacted] regarding order [redacted]The package was delivered to the address provided on 12/2/2015. The customer contacted us via email to change the address to [redacted] after the packageshipped and...

we were unable to do so.The customer is using a 3rd party freight foJWarder and, after a UPS investigation, it was confirmed that the package was delivered and signed for by the receiving department of [redacted]  This company shows locations at both addresses provided.  We referred the customer to his freightforwarder to assist with the lost package as it was confirmed delivered.We have issued a credit of $75 to the credit card [redacted] used on this order.

Review: I placed orders with carter's online shop www.carters.com

they have a 25 % promotion going at the time off the order

I didn't receive the 25% discount at the time of the order due to system error

a week later I called carter's and they are saying that we are sorry for that and we will refund a 25% credit to the credit card, please allow 2-3 billing cycles.

after a year I didn't see the credit on the credit card, I spoke to them and they are refusing to issue the credit.Desired Settlement: they should issue the credit from the first time I called or when called again the should resolved the issue.

Business

Response:

This fax is in response to complaint # [redacted] by customer [redacted] on7/30/2015.Our system shows Mr. [redacted] placed 1O orders in November of 2013 with Carter's and OshKosh B'gosh. Each order was billed correctly. The discount that Mr. [redacted] was referring to was reflected on the price of each item on the order. Four of the ten orders also had an additional 25% off showing discounts ranging from $116 to $209.Our online customer service department also sent Mr. [redacted] a $50 gift card in June of 2015 for the concerns he had with these orders.This information has been shared with Mr. [redacted] and Carter's and OshKosh B'gosh considers this issue resolved.

Review: Date ordered: 11/24/2014,Order #: [redacted]Tracking Number:[redacted],Method:UPS Ground. Payment details:VISA,Amount: $156.75.

I checked with ups, they told me that the package was sent to [redacted] on DEC.02,2014, but my correct address is [redacted].

I emailed to carter's online service,but they said were no longer responsible for the shipment. I think it is not right.

Seller should make the package arrive to the buyer in time.not to the shipment company.

Carter and UPS are all responsible to this matter.Not pass the duty to UPS.Desired Settlement: return my money to my card

Business

Response:

This fax is in response to a complaint filed by [redacted] regarding order [redacted]The package was delivered to the address provided on 12/2/2015. The customer contacted us via email to change the address to [redacted] after the packageshipped and we were unable to do so.The customer is using a 3rd party freight foJWarder and, after a UPS investigation, it was confirmed that the package was delivered and signed for by the receiving department of [redacted] This company shows locations at both addresses provided. We referred the customer to his freightforwarder to assist with the lost package as it was confirmed delivered.We have issued a credit of $75 to the credit card [redacted] used on this order.