Cartersville Surgical Associates

Initial Business Response / [redacted] (1000, 10, 2015/08/13) */ East Coast did repair the transmission on Mr [redacted] Mercedes CMr [redacted] left the vehicle on April and picked it up on May 7thThat was weeks instead of weeks Mr [redacted] had stated in his complaintMrs [redacted] brought the vehicle back the next week complaining of erratic shiftsEast Coast diagnostic service showed that the erratic shifting was due to the operation of the transmission control module that is attached to the valve body and was not part of the original repairThis was explained to the customerEast Coast took the vehicle to [redacted] with the customesr's knowledge [redacted] diagnostic service came up with the results showing that the transmission control module was defective.East Coast notified the customer of [redacted] findings and even paid half of the repair to replace the transmission control module even though it was not a covered item under the transmission repairEast Coast did this for customer satisfaction and to help them out financiallyDuring this time Mrs [redacted] contacted East Coast about a rental carEast Coast informed Mrs [redacted] that the warranty did not cover rental carsMrs [redacted] did ask East Coast to get a rental for her because of the discount [redacted] gives East Coast TransmissionsThe customer was fully aware that they were responsible for the payment of the rental car bill Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I brought the car in to east coast transmission I was told that the car could be fixed for dollars worse case scenarioThe fact is easy coast did not fix the car, The Mercedes dealer will back up my claimThey also had to replace the valve body and claimed that the fluid was full of metal shavings when they got itIt was a poor job and east coast could not live up to what they claimed when they took the jobThe car should have been fixedAlso, he rented the car, called it inWhy would I rent a car for dollars a day when I can rent one on my own much cheaper than his rate Final Business Response / [redacted] (4000, 21, 2015/09/15) */ East Coast did not offer a rental car to Mrs***Mrs [redacted] asked East Coast if they provided rental cars to customersShe was informed that East Coast could contact [redacted] and if they had a car avaliable she was welcome to get a discounted rate through East CoastMrs [redacted] was given the price up front and seemed pleased with the priceEast Coast never agreed to pay for the rental car whatsoverMrs [redacted] knew she was responsible for the rental car payment Final Consumer Response / [redacted] (4200, 23, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mrs [redacted] never agreed on paying the rental carThis is why the rental car is still unpaidHe called the car in and said he apologized for the inconvenience that this is causing and would pay for a rental car until it is fixedHe then changed his mind due to him not being able to fix the car and the length that it was out of service and the amount of the rental car paymentIf this is not resolved I plan to move to legal action for not only the rental car payment but for the entire amount of the problem he did not fix that he stated he could and I was forced to go elsewhere

Initial Business Response / [redacted] (1000, 9, 2015/12/03) */ East Coast Transmissions performed a free diagnostic service on Mr [redacted] Kia SedonaThe diagnostic results showed that the transmission only shifted once and had the following electrical codes : 715- imput speed sensor and 705- transmission range sensorBoth of these codes can cause shift concernsMr [redacted] was informed in detail that the imput speed sensor and the transmission range sensor needed to be replaced and that hopefully this repair would fix his shifting concernEast Coast gave an estimate of $and Mr [redacted] agreed to the repairThe sensors were replaced and it corrected the customers original concern which was that the transmission only shifted onceAfter the repair was performed the transmission shifted correctly thru the shift patternEast Coast noticed that the transmission shifted good until the transmission got hot and then it quit shiftingThe original codes of and have never returned and now the transmission does shift now as where before the transmission did not shift but onceMr [redacted] was informed that his original concern had been repaired but unfortunetly he still had an additional transmission concernMr [redacted] was not happy that he had an additional problem but he understood that the original problem had been repaired and paid the $repair bill Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I droop my car to the shop I tell him I have transmation prblems and I left the car for three days and he said he fond the preblem and it cost and l till him to fix it and now he tolking about some code that mean he liaying to me or he did not chick the car befor now all I new I pay and my car have same prblem Final Business Response / [redacted] (4000, 15, 2016/01/11) */ East Coast response to Mr [redacted] complaint remains the same as last reportedAs discussed previously Mr [redacted] original complaint and problem was repairedUnfortunately there is an additional problem with Mr [redacted] transmission which was not known until the original problem was repairedEast Coast explained this to Mr [redacted] numerous times in great detailEast Coast fulfilled its obligation by repairing the customers complaint and problemThe customer needs to accept the fact that he has an additional problem with the transmission and that it is not East Coasts fault, his fault or anyones faultEast Coast will repair the additional problem and save Mr [redacted] as much money as possible Final Consumer Response / [redacted] (4200, 17, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept the offer due the following reasons: 1.First conversation I had with the mechanic ,I told him that my car has transmission problem, I need to fix but I am not going to spend too much moneyHe offered that he will diagnose the problem free and let me know the cost of the repairHe told that he diagnosed the problem and it will cost me $and three days Instead of three days, he took more than three weeks After more than three weeks, he declared that car is fixed 3.I drove the car and on the way to home I found that the car still had the same issueI brought back the car, then, he did the test drive and was surprised about the problem, started giving different reasonsTo me all his reasons were not acceptable Now, he is trying to charge me more moneyMy past experience with this mechanic prohibit me to believe him My budget & patience is already exhaustedI am not in the position to spend more money which will exceed the actual value of the car itself!

The vehicle was brought to East Coast on Feb1, on WednesdayEast Coast drove the vehicle and found no major transmission problemEast Coast contacted the ownerwho came by on Thursday FebThe owner drove the vehicle and could not find a shifting concernThere did exist a slight noise
on the first shiftEast Coast told the customer that the transmission would be removed to find the noiseEast Coast did find that a $thrust bearing was making the noiseEast Coast replaced the bearing and installed the transmission back into the vehicleThe vehicle was ready for delivery at lunch time on Monday February East Coast had the vehicle repaired and back to the customer in and ahalf working days

Initial Business Response /* (1000, 5, 2016/05/02) */
East Coast will only address the truthful comments made in her complaintThere are too many incorrect and statements to coverEast Coast did repair Ms*** VolvoEast Coast did have to work on the Volvo again because the Electronic
Pressure control solenoid failed and the customer kept driving it until it damaged the transmissionEast Coast could have voided the warranty but chose to repair the transmission at no cost to the customerEast Coast did charge Ms*** for the electrical components replaced which was not part of the original repairEast Coast charged no labor, only for the partsShe said she was thankful and appreciated that East Coast would do that for herMs*** complains that her axle broke and she believes East Coast should fix itWhy? The axle is not part of the transmission repairEast Coast cannot accept responsibility for everything that breaks on Ms*** Volvo
Initial Consumer Rebuttal /* (3000, 7, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They know that they are responsible for my truck messing up again
Never once did they say anything I did was the cause of my transmission going out the second timeI only went there because I was referred to them by someone that I trusted
I have made it my business to let it be known how they do people
All I know is that, my vehicle was running fine until they "fixed" (I use the word loosely) it the second timeGear shift was hard to move from park to drive, check engine light stayed on, and then the same axle they "fixed" the first time has gone out again
Trust me they didn't do me any favors, and the work done the second time was covered under the warranty so they didn't save me any money
Final Business Response /* (4000, 9, 2016/05/18) */
East Coast position on Ms*** complaint is as follows: The axle on Ms*** vehicle was replaced months agoThe axle was purchased from *** *** *** *** gives a year warranty on the axlesUnfortunately for Ms*** the axle broke after the warranty expiredThat is not the fault of East Coast TransmissionsObviously, Ms*** is looking for someone to blame and in this case there is no one to blame especially East Coast TransmissionsAlso, it should be added that no proof has been given on which axle brokeAccusations and complaints made falsely make a business look bad and should be discarded

Initial Business Response /* (1000, 5, 2016/05/18) */
East Coast is not sure why Ms. [redacted] filed a complaint with the Revdex.com. East Coast did repair the transmission a year and a half ago. East Coast has set up two appointments for Ms. [redacted] to drop off her vehicle. Both times the appointments...

have not been kept. Ms. [redacted] called on May 11th to schedule another appointment and she was given the date of May 23 so she would only be without her vehicle for a few days. Ms. [redacted] states that she has an engine oil leak that was caused by the transmission repair. That is simply not true. The transmission was repaired one and a half years ago and now there is a oil leak? Ms. [redacted] also stated that there is a bill owed for $120.00 and that she never paid it to East Coast. In conclusion East Coast will repair Ms. [redacted] transmission at no charge to her and will not expect payment for the $120.00.East Coast will be waiting for Ms. [redacted] vehicle on May 23rd.

Initial Business Response /* (1000, 10, 2015/08/13) */
East Coast did repair the transmission on Mr. [redacted] 2007 Mercedes C230. Mr. [redacted] left the vehicle on April 22 and picked it up on May 7th. That was 2 weeks instead of 6 weeks Mr. [redacted] had stated in his complaint. Mrs. [redacted] brought the vehicle...

back the next week complaining of erratic shifts. East Coast diagnostic service showed that the erratic shifting was due to the operation of the transmission control module that is attached to the valve body and was not part of the original repair. This was explained to the customer. East Coast took the vehicle to [redacted] with the customesr's knowledge. [redacted] diagnostic service came up with the results showing that the transmission control module was defective.East Coast notified the customer of [redacted] findings and even paid half of the repair to replace the transmission control module even though it was not a covered item under the transmission repair. East Coast did this for customer satisfaction and to help them out financially. During this time Mrs. [redacted] contacted East Coast about a rental car. East Coast informed Mrs. [redacted] that the warranty did not cover rental cars. Mrs. [redacted] did ask East Coast to get a rental for her because of the discount [redacted] gives East Coast Transmissions. The customer was fully aware that they were responsible for the payment of the rental car bill.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I brought the car in to east coast transmission I was told that the car could be fixed for 2800 dollars worse case scenario. The fact is easy coast did not fix the car, The Mercedes dealer will back up my claim. They also had to replace the valve body and claimed that the fluid was full of metal shavings when they got it. It was a poor job and east coast could not live up to what they claimed when they took the job. The car should have been fixed. Also, he rented the car, called it in. Why would I rent a car for 30 dollars a day when I can rent one on my own much cheaper than his rate.
Final Business Response /* (4000, 21, 2015/09/15) */
East Coast did not offer a rental car to Mrs. [redacted]. Mrs. [redacted] asked East Coast if they provided rental cars to customers. She was informed that East Coast could contact [redacted] and if they had a car avaliable she was welcome to get a discounted rate through East Coast. Mrs. [redacted] was given the price up front and seemed pleased with the price. East Coast never agreed to pay for the rental car whatsover. Mrs. [redacted] knew she was responsible for the rental car payment.
Final Consumer Response /* (4200, 23, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs. [redacted] never agreed on paying the rental car. This is why the rental car is still unpaid. He called the car in and said he apologized for the inconvenience that this is causing and would pay for a rental car until it is fixed. He then changed his mind due to him not being able to fix the car and the length that it was out of service and the amount of the rental car payment. If this is not resolved I plan to move to legal action for not only the rental car payment but for the entire amount of the problem he did not fix that he stated he could and I was forced to go elsewhere.

Initial Business Response /* (1000, 9, 2015/12/03) */
East Coast Transmissions performed a free diagnostic service on Mr. [redacted] 2002 Kia Sedona. The diagnostic results showed that the transmission only shifted once and had the following electrical codes : 715- imput speed sensor and...

705- transmission range sensor. Both of these codes can cause shift concerns. Mr. [redacted] was informed in detail that the imput speed sensor and the transmission range sensor needed to be replaced and that hopefully this repair would fix his shifting concern. East Coast gave an estimate of $500.00 and Mr. [redacted] agreed to the repair. The sensors were replaced and it corrected the customers original concern which was that the transmission only shifted once. After the repair was performed the transmission shifted correctly thru the shift pattern. East Coast noticed that the transmission shifted good until the transmission got hot and then it quit shifting. The original codes of 715 and 705 have never returned and now the transmission does shift now as where before the transmission did not shift but once. Mr. [redacted] was informed that his original concern had been repaired but unfortunetly he still had an additional transmission concern. Mr. [redacted] was not happy that he had an additional problem but he understood that the original problem had been repaired and paid the $495.00 repair bill.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I droop my car to the shop I tell him I have transmation prblems and I left the car for three days and he said he fond the preblem and it cost 495 and l till him to fix it and now he tolking about some code that mean he liaying to me or he did not chick the car befor now all I new I pay 495 and my car have same prblem
Final Business Response /* (4000, 15, 2016/01/11) */
East Coast response to Mr. [redacted] complaint remains the same as last reported. As discussed previously Mr. [redacted] original complaint and problem was repaired. Unfortunately there is an additional problem with Mr. [redacted] transmission which was not known until the original problem was repaired. East Coast explained this to Mr. [redacted] numerous times in great detail. East Coast fulfilled its obligation by repairing the customers complaint and problem. The customer needs to accept the fact that he has an additional problem with the transmission and that it is not East Coasts fault, his fault or anyones fault. East Coast will repair the additional problem and save Mr. [redacted] as much money as possible.
Final Consumer Response /* (4200, 17, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the offer due the following reasons:
1.First conversation I had with the mechanic ,I told him that my car has transmission problem, I need to fix but I am not going to spend too much money. He offered that he will diagnose the problem free and let me know the cost of the repair. He told that he diagnosed the problem and it will cost me $495.00 and three days.
2. Instead of three days, he took more than three weeks.
After more than three weeks, he declared that car is fixed.
3.I drove the car and on the way to home I found that the car still had the same issue. I brought back the car, then, he did the test drive and was surprised about the problem, started giving different reasons. To me all his reasons were not acceptable.
Now, he is trying to charge me more money. My past experience with this mechanic prohibit me to believe him.
4. My budget & patience is already exhausted. I am not in the position to spend more money which will exceed the actual value of the car itself!