Business is engaged in deceptive advertising and delivered faulty product Bought a swingset that on the company website (even now) says each swing is rated at lbs Product failed at steel joint and is unusable My son weighed less than lbs throughout his usage Company website also indicates lifetime warranty on steel I have engaged with company since before October to ask them to remedy this situation Company has not offered to replace or repair existing unit Says in response to me "I believe the reason the HL50-model failed is due to the excessive amount of use it has received over the last five years." How is one child, who weighs less than 1/5th of the graded weight for the swing, "excessive" use? Only remedy company has proposed is replacing with a different model (and they would "work with me" on price differential I have indicated that I want the model I purchased to work properly, as guaranteed, or I want my money back Further, I told the compan
Business is engaged in deceptive advertising and delivered faulty product Bought a swingset that on the company website (even now) says each swing is rated at lbs Product failed at steel joint and is unusable My son weighed less than lbs throughout his usage Company website also indicates lifetime warranty on steel I have engaged with company since before October to ask them to remedy this situation Company has not offered to replace or repair existing unit Says in response to me "I believe the reason the HL50-model failed is due to the excessive amount of use it has received over the last five years." How is one child, who weighs less than 1/5th of the graded weight for the swing, "excessive" use? Only remedy company has proposed is replacing with a different model (and they would "work with me" on price differential I have indicated that I want the model I purchased to work properly, as guaranteed, or I want my money back Further, I told the compan