Again I do not know what this guest wants? There is NO possible way we did this damage driving the vehicle to and from the alignment shopAll of these items are high mileage wear out for this type of vehicle that is possibly used for off roadWe feel we repaired what his claim was from the collision damage that insurance authorizedTo the best of my knowledge this collision damage occurred while the vehicle was parked which is why the Insurance provider denied the front end parts claim.Randy P [redacted] Assistant to the PresidentVP Corporate Training / Safety Officer###-###-####
On 7/10/ Guest contacted us that her front bumper on her [redacted] that we completed repairs on 3/19/($1,total cost of repair) was falling offWe at no charge towed the vehicle to our Niagara Falls Blvd location where the vehicle was originally repairedOnce vehicle arrived and our Guest service rep and estimator looked over the front bumper they determined that the vehicle had been involved in another collision of some sort, the bumper was attached to vehicle and the bumper was NOT falling off due to workmanshipAt the Guest request we compiled another Customer pay street estimate which totaled $ for replacement of bumper and temporally attached bumper so vehicle was safe to drive at no costGuest seemed to understand and accept this was not due to poor workmanship on our part and left with no follrequested for repairs being done The repair we completed in March took days (3/10/15-3/19/which included a weekend) which can be average time for this type of repair during this time of year The additional costs ($200.00) for her rental appear to be additional coverages thru the rental company that the Guest would have chosen to adhereWe paid for three days coverage due to the length of the repair and to assist and reduce her expense Attached is a [redacted] diagram that shows the numerous bolts and clips that attach the bumper to the vehicle, if this was falling off due to poor workmanship it would have been noticeable and not took almost months to fall offOur Estimators are licensed and trained professionals to tell the difference between a collision and poor workmanship and are fully aware of our Lifetime Warranty and would have had no problem repairing this vehicle if workmanship caused the bumper to come looseWe would recommend that this guest contact her Insurance provider and agent to seek recommendations on how to best repair her vehicle if another collision has taken place
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This Guest signed authorizations to pay and repair, so we ordered parts and scheduled out the repairThen the Guest decided to NOT have us do any repairsDue to us ordering parts and having authorizations we deposited the Insurance check for depositOur process for refunding checks is to check with the Insurance Company first so that they are not also refunding moniesToday we have received the ok to refund the full amount of the refund check to the Guest and will be sent out in a timely mannerAttached is the signed authorizations we ask for upon drop offSorry for any inconvenience this may have caused the Guest
The $gas card has been sent outThese type of things go thru our Corporate office in Buffalo and at Times may take more than days for Guest to receiveWe at carubba Collision Corp make all attempts to provide Excellence service to all out GuestsOur apologies for any inconvenience this may have caused
Again I do not know what this guest wants? There is NO possible way we did this damage driving the vehicle to and from the alignment shopAll of these items are high mileage wear out for this type of vehicle that is possibly used for off roadWe feel we repaired what his claim was from the collision damage that insurance authorizedTo the best of my knowledge this collision damage occurred while the vehicle was parked which is why the Insurance provider denied the front end parts claim.Randy P [redacted] Assistant to the PresidentVP Corporate Training / Safety Officer###-###-####
On 7/10/ Guest contacted us that her front bumper on her [redacted] that we completed repairs on 3/19/($1,total cost of repair) was falling offWe at no charge towed the vehicle to our Niagara Falls Blvd location where the vehicle was originally repairedOnce vehicle arrived and our Guest service rep and estimator looked over the front bumper they determined that the vehicle had been involved in another collision of some sort, the bumper was attached to vehicle and the bumper was NOT falling off due to workmanshipAt the Guest request we compiled another Customer pay street estimate which totaled $ for replacement of bumper and temporally attached bumper so vehicle was safe to drive at no costGuest seemed to understand and accept this was not due to poor workmanship on our part and left with no follrequested for repairs being done The repair we completed in March took days (3/10/15-3/19/which included a weekend) which can be average time for this type of repair during this time of year The additional costs ($200.00) for her rental appear to be additional coverages thru the rental company that the Guest would have chosen to adhereWe paid for three days coverage due to the length of the repair and to assist and reduce her expense Attached is a [redacted] diagram that shows the numerous bolts and clips that attach the bumper to the vehicle, if this was falling off due to poor workmanship it would have been noticeable and not took almost months to fall offOur Estimators are licensed and trained professionals to tell the difference between a collision and poor workmanship and are fully aware of our Lifetime Warranty and would have had no problem repairing this vehicle if workmanship caused the bumper to come looseWe would recommend that this guest contact her Insurance provider and agent to seek recommendations on how to best repair her vehicle if another collision has taken place
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This Guest signed authorizations to pay and repair, so we ordered parts and scheduled out the repairThen the Guest decided to NOT have us do any repairsDue to us ordering parts and having authorizations we deposited the Insurance check for depositOur process for refunding checks is to check with the Insurance Company first so that they are not also refunding moniesToday we have received the ok to refund the full amount of the refund check to the Guest and will be sent out in a timely mannerAttached is the signed authorizations we ask for upon drop offSorry for any inconvenience this may have caused the Guest
The $gas card has been sent outThese type of things go thru our Corporate office in Buffalo and at Times may take more than days for Guest to receiveWe at carubba Collision Corp make all attempts to provide Excellence service to all out GuestsOur apologies for any inconvenience this may have caused