After further review of our final invoice we stand behind our invoice to be fair and accurate with all the repairs that were performed to *** *** vehicleAs stated before we follow the insurance estimate and bill their insured and our customer exactly what their repair settlement was forAny deviation to allow the insured to profit from his or her loss can be considered insurance fraudWe then can fill out a certification of repair letter from said insurance companyI have attached a copy of the final bill as wellThis final bill was also provided to *** *** insurance companyIf you have any further questions please feel free to contact meThanks again
Ray N***
General Manager
Carubba Collision
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Revdex.com September 9,2015100 Bryant Woods SouthAmherst, NY 14228Re: Response to Customer Experience Correspondence datedTo whom it may concern:
It is our position that the...
consumer has a lack of knowledge regarding the insurance claim process. This is not un-common; the average licensed driver experiences some type of accident once every eight years. Clearly this is what has led to their dissatisfaction (not with the service or quality of repairs we provided) but with the fact that their impression that they were going to financially benefit from the transaction.When asked why the final invoice was greater than what our original estimate was written for our General Managers response was "the insurance carrier had written an estimate which included an operation necessary to blend the paint in a specific area of the vehicle".
We take offense to the accusation that "we padded the estimate", padding estimates is unethical and against the high moral standards which Carubba Collision has practiced since its inception in 1955. Not to mention a fraudulent act in the eyes of the Department of Motor Vehicles and the NYS Insurance Department. Upon completion of the repairs to an Insured's vehicle Regulation 64 requires the Insured as well as the collision repair center to certify that the vehicle was either repaired as per the insurance estimate or as per the final Invoice.
At times if the consumer does not want all the repairs made, than the final invoice would not match the insurance estimate in which case the insurance carrier is notified and the Carrier is left with the decision on what to do. More than not the final invoice is greater than the original estimate due to variances in part prices or labor adjustments.It is our position that we fulfilled our repair obligation to the consumer by completing all repairs paid for by the insurance carrier and therefore no credits Dr reimbursements will be issued at this time.
Cordially,Samuel C[redacted], Carubba Collision
After further review of our final invoice we stand behind our invoice to be fair and accurate with all the repairs that were performed to *** *** vehicleAs stated before we follow the insurance estimate and bill their insured and our customer exactly what their repair settlement was forAny deviation to allow the insured to profit from his or her loss can be considered insurance fraudWe then can fill out a certification of repair letter from said insurance companyI have attached a copy of the final bill as wellThis final bill was also provided to *** *** insurance companyIf you have any further questions please feel free to contact meThanks again
Ray N***
General Manager
Carubba Collision
###-###-####
Revdex.com September 9,2015100 Bryant Woods SouthAmherst, NY 14228Re: Response to Customer Experience Correspondence datedTo whom it may concern:
It is our position that the...
consumer has a lack of knowledge regarding the insurance claim process. This is not un-common; the average licensed driver experiences some type of accident once every eight years. Clearly this is what has led to their dissatisfaction (not with the service or quality of repairs we provided) but with the fact that their impression that they were going to financially benefit from the transaction.When asked why the final invoice was greater than what our original estimate was written for our General Managers response was "the insurance carrier had written an estimate which included an operation necessary to blend the paint in a specific area of the vehicle".
We take offense to the accusation that "we padded the estimate", padding estimates is unethical and against the high moral standards which Carubba Collision has practiced since its inception in 1955. Not to mention a fraudulent act in the eyes of the Department of Motor Vehicles and the NYS Insurance Department. Upon completion of the repairs to an Insured's vehicle Regulation 64 requires the Insured as well as the collision repair center to certify that the vehicle was either repaired as per the insurance estimate or as per the final Invoice.
At times if the consumer does not want all the repairs made, than the final invoice would not match the insurance estimate in which case the insurance carrier is notified and the Carrier is left with the decision on what to do. More than not the final invoice is greater than the original estimate due to variances in part prices or labor adjustments.It is our position that we fulfilled our repair obligation to the consumer by completing all repairs paid for by the insurance carrier and therefore no credits Dr reimbursements will be issued at this time.
Cordially,Samuel C[redacted], Carubba Collision