Good afternoon, The patient was correctly informed: specialty services are covered. The patient's insurance covers specialty visits with a 25% discount. The fee for the consult was $94.00, and after 25% insurance discount, the copay came to $70.50.
The patient’s daughters were both seen, and one of them only had an exam billed out.. no hygiene appointment was completed. The patient first came in for a toothache, and we estimated [redacted] to cover the visit at 100%, however, the claim came back saying the 0140 was denied due to frequency. The...
patient currently now owes 75.00 for that exam. As far as scheduling the appointment, the practice can see the patient sooner, and there are no limitations causing the patient to be seen in November. Before the patient’s hygiene visit can be done, a full exam must be completed by the doctor, per the Texas State Board of Dental Examiners. No money has been paid by the patient, therefore no refund is due. We will have the manager reach out to contact the patient to discuss this.
To Whom It May Concern:Ms. [redacted] is misinformed when she states that Dr. [redacted] was not licensed to administer sedation drugs when her procedure was performed on May 8, 2015. At that time, Dr. [redacted] was fully licensed by the state of Texas to perform dentistry including sedation...
procedures. As a result, we were entitled to bill for procedures performed and expect payment for those procedures. However, as a show of good will, her account balance has been written off and she has been removed from collections.We hope that this will satisfy Ms. [redacted] and reach her desired settlement.Sincerely,[redacted]
In response to the patient's concerns over their dental procedure, we have fully removed any liability for the patient or insurance in regards to the dental treatment that was not completed. The patient has no account balance, and liability for the dental work has been removed.
Complaint: [redacted]
I am rejecting this response because: not true what they said, seem like they don't care what I said, just care about making money
Regards,
[redacted]
Good afternoon, The patient was correctly informed: specialty services are covered. The patient's insurance covers specialty visits with a 25% discount. The fee for the consult was $94.00, and after 25% insurance discount, the copay came to $70.50.
The patient’s daughters were both seen, and one of them only had an exam billed out.. no hygiene appointment was completed. The patient first came in for a toothache, and we estimated [redacted] to cover the visit at 100%, however, the claim came back saying the 0140 was denied due to frequency. The...
patient currently now owes 75.00 for that exam. As far as scheduling the appointment, the practice can see the patient sooner, and there are no limitations causing the patient to be seen in November. Before the patient’s hygiene visit can be done, a full exam must be completed by the doctor, per the Texas State Board of Dental Examiners. No money has been paid by the patient, therefore no refund is due. We will have the manager reach out to contact the patient to discuss this.
To Whom It May Concern:Ms. [redacted] is misinformed when she states that Dr. [redacted] was not licensed to administer sedation drugs when her procedure was performed on May 8, 2015. At that time, Dr. [redacted] was fully licensed by the state of Texas to perform dentistry including sedation...
procedures. As a result, we were entitled to bill for procedures performed and expect payment for those procedures. However, as a show of good will, her account balance has been written off and she has been removed from collections.We hope that this will satisfy Ms. [redacted] and reach her desired settlement.Sincerely,[redacted]
In response to the patient's concerns over their dental procedure, we have fully removed any liability for the patient or insurance in regards to the dental treatment that was not completed. The patient has no account balance, and liability for the dental work has been removed.
Complaint: [redacted]
I am rejecting this response because: not true what they said, seem like they don't care what I said, just care about making money
Regards,
[redacted]