Carvin Guitars

Review: Carvin provided an email quote for a guitar. After discussing the quote with a salesman, [redacted], I noticed the guitar in question was actually incorrect. Also, I noticed the one I wanted was $400 less on their website. Mr [redacted] had gouged me in his overpriced quote. Regardless, after my plumber found a slab leak in my home, I wrote to [redacted] and the Carvin website to please CANCEL my order altogether.

I thought the order was cancelled when to my surprise, I got a call from GE Credit services saying they charged my account over $2200. Carvin's website advertises that they only charge 20% for orders. But, not these guys. They charged me an entire $2200 for a guitar that isn't built.

All I want is for them to refund my money and go away. GE Capital say they will not help. Calls to Carvin go unanswered to voice-mail. Emails do not get responded to.

I know they are being dishonest with me. About like a bad car dealership.Desired Settlement: I would like Carvin to reverse the charges to my credit card. They have not been harmed in any way financially, and they have delivered NOTHING except a very bad vibe and reputation.

Business

Response:

We have already resolved this complaint directly with the customer, thank you!

Service Manager

Carvin Corporation

12340 World Trade Drive

San Diego CA 92128

###-###-####

[redacted]@carvin.com

In 1990 I ordered a Brand New Carvin X220C Guitar, from this company, I paid for options, that were not put on this guitar, things like a "Phase Switch" There were parts missing as well, one of the Strap buttons was not put on the guitar, nor was it included in the shipment. The Guitar was hap-hazardly placed in the guitar case, to the extent that the Tremolo arm was loose and allowed to bounce around the case, damaging the finish. Not only did the Finish get damaged, but the finish was NO Good, runs and bubbles in the paint, which allowed the paint to flake off, the second it was touched. I Immediately contact Carvin by phone, and they would not allow me to return the Guitar for a Warranty Repair, nor would they Refund the money for the missing parts and missing customization, that was NOT done at the factory. Not only would they not take care of a factory problem, I found out that I had been deliberately lied to and sent a plain jane off the assembly line guitar, I was lied to about having Active electronics installed (One of the Customizations I wanted) By being told the Body Cavity was too small. (all Carvin Body cavities at the time were EXACTLY the same size!) (I was Never Refunded the money for the Options they failed to put on the guitar and LIED to me about!) Recently I noticed on their web site a link where you could requst having your instrument refurbished, I clicked the link, and asked about having the guitar restored at MY EXPENSE. The Response I got from [redacted] at Customer service, was "We're too busy doing custom Builds" Well that's what [redacted] and one other Carvin Customer Service Rep, (I suspect it was [redacted], pretending to be someone else.) has been telling me for YEARS! My response to the "we're too busy with our Custom Builds." is this, "Mine was supposed to be a CUSTOM Build, I PAID FOR IT, and it WASN'T Done Right!" I have Battled with Carvin for 26 years over this guitar, over being not built correctly, their complete lack of Customer Service, and being RIPPED OFF by paying for Custom Features that I did not receive.

Not Only has this Guitar been a Problem, but their Guitar amplifiers are noisy, and the last one I had every time you turned it up past 1/2 Volume it blew the fuses. (bought it from my Rythm Guitar player, he had only had the amp a month, and didn't like it.) after all of Carvin's B.S. Excuses I saw no point in trying to send it back for a Warranty Repair.

BUYER BEWARE! If you are not a Rock Star that is Endorsed by [redacted]/Carvin, don't count on ANY Warranty Service from them.