CARVING STATION BUFFET

Texas direct (the retailer of the vehicle, not the customer) dropped the vehicle off on Friday the 15th @ 5:15pm
(No appointment). It sat over the weekend and we worked it into the shop
on Tuesday 5/(as soon as we were able to due to being that we are currently a week
and a half out on appointments). The technician diagnosed and ordered the parts needed for repair on Tuesday 5/19 and they arrived on Friday
5/The technician didn’t work on the vehicle Friday due to other work that was here before that
vehicle came in. We were closed on Monday the 25th and the
technician completed the work Tuesday 5/in the morning and Texas Direct picked it
up. I’m not sure what Texas direct told their customer but based upon the
fact that they dropped it off with no appointment, ordering parts and the
Holiday, we had it repaired and delivered in a reasonable time frame. Please let me know if you have any further questions

MrsB*** and The Dispute Team,Good morning, We received the invoice from MrsB*** on Tuesday from the *** *** Houston/ *** Houston Dealership Texas Direct Auto is l***ing into this.We will being getting back with her on this matter The GSM is out of the office today ( Wednesday ) First thing Thursday morning we will be on top of this Thank you, Diane B*** Director of Customer Experience Texas Direct Auto

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.   I would like to thank Diane B[redacted], Director of Customer Experience for her time, effort and professionalism in getting my complaint resolved.  Diane has gone out of her way in working out a resolution and I am very happy with the outcome.  Texas Direct Auto has agreed to pay for my repairs in full therefore I truly appreciate her respecting my concerns whereby a positive outcome was agreed upon and delivered!  Thanks Diane and Texas Direct Auto for truly taking care of your customers! Best Regards,Michelle B[redacted]