[redacted] Dear ***, Thank you for sending the history of the caseIn response to the Store Owner’s rebuttal, that’s some typo! Her statement was ”I can confirm and the homeowner is aware that before the tile was set the line had been adjusted 18” away from the wall”Now the Store Owner states she met 8” from a heat source??? By the way that is not the sole register in the bathIt seems to me the complaint in large part, boils down to whether the [redacted] Warranty is in place on the work Eheart’s did in my homeAs I have documented, I have numerous communications from the manufacture that Eheart’s work voided the warrantyIf Eheart’s is now so sure there is not a problem, they can clear this up with the manufacture and have the manufacture provide me a written statementIt’s getting “old” with the Store Owner dancing around her responsibilityIf this doesn’t happen, I am going to manufacture and document their decisionI and my home have been damaged the Eheart’s actions; this problem is not going awayThx, [redacted] [redacted]
[redacted] Dear ***, Thank you for sending the history of the caseIn response to the Store Owner’s rebuttal, that’s some typo! Her statement was ”I can confirm and the homeowner is aware that before the tile was set the line had been adjusted 18” away from the wall”Now the Store Owner states she met 8” from a heat source??? By the way that is not the sole register in the bathIt seems to me the complaint in large part, boils down to whether the [redacted] Warranty is in place on the work Eheart’s did in my homeAs I have documented, I have numerous communications from the manufacture that Eheart’s work voided the warrantyIf Eheart’s is now so sure there is not a problem, they can clear this up with the manufacture and have the manufacture provide me a written statementIt’s getting “old” with the Store Owner dancing around her responsibilityIf this doesn’t happen, I am going to manufacture and document their decisionI and my home have been damaged the Eheart’s actions; this problem is not going awayThx, [redacted] [redacted]