Carworx Complete Car Care

Re: [redacted] On Saturday, July 25, [redacted] called to schedule an oil change for $24.95, When he dropped the vehicle off, he asked that I check for a noise — possibly struts, and then asked that I check for a defective caliperOnce my technician checked out the vehicle, he informed me that this car took Dexos oil and had a dirty air filterI called and left a message for [redacted] to call me backWhen he did, I informed him of the extra charge for Dexos oil and the air filterHe said OK and that he would pick up the car before I informed him that once a claim is started, the car can't leave the shop because the warranty company will deny the claimSo on his phone statement he should have three phone calls and a voice messageOn Monday, [redacted] informed me that he didn't ask for an oil change because someone just did one two weeks ago or somethingIn the interest of customer relations and to close the claim I agree to refund for the oil change [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response provided is just not very accurate at allI came in originally and TOLD them I had recently replaced the motor - it had been benched tested even though it was usedI was quoted $for checking electrical problems not including a fix unless it was a simple one (which it turned out to be much simpler than changing out the motor) They said they were sure it was the motor and replaced itI got up at 3:AM the very next day to leave for MN, turned on the wipers to clear off the due and nothing happenedLater on that very same day in Minneapolis, I managed to get it in a shop that was getting ready to close and they said no way was it the motor, but a wiring problemI had to drive through heavy storms in Wisconsin & continually pull overCould it be they took the easier more profitable way out instead of fixing my wiper? Also, I must mention what it was that really ticked me of was when I asked for some kind of compromise, he threatened in a rude way to charge me the $for wiring repair which by the way took less than a half hourCan I also add that I went in on Friday morning Sept& requested to get their mistake reversed and they put me off until Mon even though rain was predicted and they are open Saturdays?It's real nice that they offered me a "FREE" oil change when it doesn't hardly cost them anythingMeanwhile I had to waste all of that time and money and be put in danger due to their mistakeIf I treated my customers that way I would be out of business.Finally, I'm not saying that there was anything intentional or malicious about this to begin withBut the way it was handled after the fact and the response to my complaint does make me wonder Regards, [redacted]

*** *** originally came into Carworx on 09-04-with his wiper blades not working on his Chevrolet Astro VanMy technician checked out his vehicle and found that the fuse was blownHe replaced the fuse and performed a current draw test on the wiper motorThe wiper motor was drawing
too much current and needed to be replacedWe replaced the wiper motor and performed an operational check, which checked normal*** *** then came back to our shop on 09-15-with a complaint that his wipers were again not working and accused us immediately of replacing a motor that he thought was good_ My technician again checked out the vehicle and found an electrical short in the wiper motor wiringWe repaired *** *** car at no cost to him, apologized for his problems, and recommended replacing his vehicles battery*** *** ok'd the replacement of his batteryUpon checkout *** *** tried to negotiate us giving him his money back in exchange for his battery replacement billI explained to him that I normally charge $for electrical repair and that I could not do what he was askingIn summary, we did not charge *** *** for his repair on 09-15-2015, we did repair his concern as quickly as possible, and we did not charge him for the repair which was different than his original repairI sincerely apologize for any hardship that this breakdown has caused *** ***_ I'm willing to offer him a free oil change on his next visit in response to his complaintThank you, Robert Pauley

Re: [redacted] On Saturday, July 25, [redacted] called to schedule an oil change for $24.95, When he dropped the vehicle off, he asked that I check for a noise — possibly struts, and then asked that I check for a defective caliper. Once my technician checked out the vehicle, he informed me...

that this car took Dexos oil and had a dirty air filter. I called and left a message for [redacted] to call me back. When he did, I informed him of the extra charge for Dexos oil and the air filter. He said OK and that he would pick up the car before 3. I informed him that once a claim is started, the car can't leave the shop because the warranty company will deny the claim. So on his phone statement he should have three phone calls and a voice message. On Monday, [redacted] informed me that he didn't ask for an oil change because someone just did one two weeks ago or something. In the interest of customer relations and to close the claim I agree to refund 34.95 for the oil change. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response provided is just not very accurate at all. I came in originally and TOLD them I had recently replaced the motor - it had been benched tested even though it was used. I was quoted $125 for checking electrical problems not including a fix unless it was  a simple one (which it turned out to be much simpler than changing out the motor).  They said they were sure it was the motor and replaced it. I got up at 3:30 AM the very next day to leave for MN, turned on the wipers to clear off the due and nothing happened. Later on that very same day in Minneapolis, I managed to get it in a shop that was getting ready to close and they said no way was it the motor, but a wiring problem. I had to drive through heavy storms in Wisconsin & continually pull over. Could it be they took the easier more profitable way out instead of fixing my wiper? Also, I must mention what it was that really ticked me of was when I asked for some kind of compromise, he threatened in a rude way to charge me the $300 for wiring repair which by the way took less than a half hour. Can I also add that I went in on Friday  morning Sept. 18 & requested to get their mistake reversed and they put me off until Mon even though rain was predicted and they are open Saturdays?It's real nice that they offered me a "FREE" oil change when it doesn't hardly cost them anything. Meanwhile I had to waste all of that time and money and be put in danger due to their mistake. If I treated my customers that way I would be out of business.Finally, I'm not saying that there was anything intentional or malicious about this to begin with. But the way it was handled after the fact and the response to my complaint does make me wonder.
Regards,
[redacted]