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Cary Family YMCA

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Cary Family YMCA Reviews (1)

Cary YMCA refuses to honor their 30 day money back guarantee despite the numerous documented attempts to contact the facility.Despite my attempts to contact the ymca, the phone lines ring 7 times before it is disconnected. I signed up on 6/18/15 and paid $140. On 7/15/15, I called several times with no answer. I called again on 7/19/15, no answer. I finally got through to the fitness center, spoke to [redacted] who agrees with the disconnect. [redacted] was forwarded my messages and she refuses a refund. I called again on 7/24/15 and was given email address for [redacted], who I have forwarded my request to as well. The center has acknowledged the inability to get through, however, tbey refuse to address the issue. I explained my reasons for cancelling and was given an apology. I did everything that I was suppose to in order to qualify for a refund. My family has only been to the center twice, due to the overcrowding and unavailability of services. My order no. Is [redacted]. Bill No. Is [redacted]Desired SettlementI would like a refund of my deposit of $140.00Business Response We are always concerned to hear about a less that positive experience with the our YMCA. However, the Cary YMCA does not have a 30 day money back guarantee. We do have a 30 day notice to cancel. Our YMCA has these policies clearly posted on the forms that are signed upon joining. We work with individuals concerning their particular situation while at the same time balancing our need to be fair and consistent with enforcement of our stated policies. In this situation we have made appropriate concessions with regard to billing but need to stay consistent with our stated policies that the customer signed upon joining with regard to our joining fee. Consumer Response 2 weeks ago, I read on the YMCA's website that there was a Money back satisfaction guarantee, within 30 days. I also have an email where [redacted] states that your request must be within 30 days after at first denying that there was such a policy. And now after chatting with[redacted] a boston ymca customer rep today, I learned that although they are a national corporation, each location has it's own mission and values. Neither of the paperwork that I was given has any information about what to do when services are not available because of over crowding or how to request a refund. I still have my paperwork. Final Business Response As stated previously, the Cary YMCA does not have a 30 day money back guarantee. We do require that members who wish to cancel provide 30 days' notice. In this situation we have made appropriate concessions already with regard to billing, and we need to stay consistent with the enforcement of our stated policies with regard to the joining fee.

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Description: Gyms

Address: 101 Ymca Dr, Cary, North Carolina, United States, 27513-4871

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