Cary Imports

Talked with Father/Son on vehicle letting them know I wanted the vehicle! Made arrangement with financing bank to get loan and was to make the trip to dealership to make a purchase! I'm from Alabama so preparations was made for the trip! Spoke to salesperson for a week so I was in constant contact! I went to Atlanta which was almost half of the trip on Saturday and found today and that they were closed on the weekend? Salesperson did not inform me of this very, very important fact so I wasted a week and a trip "FOR NOTHING"! Salesperson came from Alabama (also) that Friday, (I work Mon-Fri) so evidently that individual was given that information? Salesperson had the nerve to say, they had CASH, First Come, First Served! I was communicating for a week, had the CASH ALSO, not informed I needed to be there during the WEEK?!
"'CUSTOMER SERVICE/SATISFACTION IS NOT PRIORITY ONE, UNLESS U HAVE CASH!
IF U R A BUSINESS THE CUSTOMER SHOULD BE INFORMED ON PERTINENT INFO, IT IS NOT MY RESPONSIBILITY TO DO THAT, I'M GIVING U MY BUSINESS!

Excellent service!!! No hassle approach, very laid back atmosphereThey were not jumping down our throats to make a decision or to sway our decisionWe liked the vehicle and were given what we considered a fair trade in value (considering the shape our trade was in) and fair purchase priceWould recommend them to anyone in the market for a vehicle

Excellent service!!! No hassle approach, very laid back atmosphere. They were not jumping down our throats to make a decision or to sway our decision. We liked the vehicle and were given what we considered a fair trade in value (considering the shape our trade was in) and fair purchase price. Would recommend them to anyone in the market for a vehicle.

Was lied to about car servicing and told I could not get money back because DMV has received my paper work which they have not even sent out yet.I bought a car from the on October 9, 2015. ([redacted]). That Saturday I had a flat tire. I was advised I has a slow leak. ([redacted] also told me he would not replace my tire) BY Sunday my check oil light came. I was advised before I left the dealership that all fluids were checked. Spark plugs changed. The only changed the oil if it was black and low. so Sunday afternoon I go get a oil change. My oil was black as night and I was about 6 qts low on a car that takes 9.5 qts of oil. I called the shop on Monday requesting to speak with the guy who sold me the car. he never calls back. So I email him and he immediately writes back. I tell him I am bringing the car back and I want my money. He then tells me I can't because my DMV paper work has been filed. Two days later my powering steering goes in the middle of me driving home turning in traffic ( I could have died) due to no liquid being in the car because of a hole in the line. Another gate of lies. I call them again and say I'm bringing you this car have my check ready. He then proceeds to tell me ([redacted]) that he does not have to do anything to help! Which was rude because a car should not have any issues after 3 days of driving it. Regardless of if the car had a warranty or not! I had to get my car towed to them on Wednesday the 14th for them to fix it. So in total I drove the car probably 5 days. I had to call several time for status updates and would never get call backs about the car. I didn't get my car back until Monday the 19th. I had to pay more money for them to release car to me. Now my car drives completely different like they messed something up under the hood. On Tuesday the 20th I get a call stating that they need my license because they are trying to file my DMV paper work. I was just told earlier last week that they did that already which was why I could not be refunded. I want my money back on a car that is full of lies from shady people. I should not have to dish money out on a car I have had less than 2 weeks.Desired SettlementI Would like my money back for the car I purchased since they are not truthful business men. Business Response Contact Name and Title: [redacted] - GMContact Phone: [redacted]Contact Email:[redacted]On October 6th Ms.[redacted] came in to test drive an [redacted], after she returned she asked about an [redacted] we had for sale and I stated that the car was inside our showroom. I then pulled the car outside for her to test drive with her friend. After she came back I printed her off 2 bill of sales, one for the[redacted] and another for the[redacted]. She asked about our warranties and I told her that I have a 14 day powertrain warranty on all of my vehicles except for the high horsepower ones(including the [redacted] which is a powerful all wheel drive V8 with 340hp). A few days later (October 9th) Ms.[redacted] came in and told me that she wanted to purchase the [redacted]. She signed all of her paperwork, gave me the check, and drove off. On October 12th, Ms.[redacted] emailed me stating that her check engine light came on, the oil was non existent in her car, and that her tire had a slow leak in it. I replied asking if she had a shop take a look at the check engine light, that I would ask the owner if he would cover the cost of the oil change, but that the tire I could not take responsibility for after it leaves the lot. She then replied "What is the process if I no longer want the vehicle then?" She then stated that "This vehicle is no longer suitable for my life or income after this month. Plus I have been advised by many to return this until my hardahip ends and im really screwed in the long run". A few days later Ms.[redacted] stated that her power steering went bad and that there was a leak. She got the [redacted] towed to our dealership and I stated that I would have my mechanic take a look at the vehicle for her. My mechanic found a leak in the power steering line going from the steering rack to the power steering cooler. I told Ms.[redacted] that the part was $175 from [redacted] and that fluids would be $25. My mechanic quoted me 4 hours to replace the line which was $200. I asked [redacted] if she would like for us to replace the line for her and that I would cover half of the costs or that she could have her own shop replace it and I would cover the parts cost. She then stated that she would like for us to replace it for her. On October 16th Ms.[redacted] dropped her [redacted] off at Cary Imports for us to fix it, On October 19th she picked up her vehicle after we corrected the power steering issue. She paid $60 of the $200 she owed us after I told her that the owner would cover the costs of the oil change. In Closing, Ms.[redacted] purchased a 2005 [redacted] from Cary Imports with NO warranty and signing 2 documents that said the vehicle was used and was being sold AS IS. We covered $340 in cost AFTER the purchase of the vehicle to correct the power steering issue.Consumer Response [redacted] has still failed to discuss any of the issues I addressed in my first complaint. I am fully aware that other people have had issues with Cars coming off that lot. I am fully aware that the car had no warranty, but having a car less then 24 hr it should not of had any problems especaily not with fuilds if you guys had properly inspected the vechicle like stated was done. As for my tire I went to have it looked at the one with the slow leak an I was advised that it had been patched up! another point of negligence on there part. New tires should of been out on the care. You do not sell people things that you know are messed up! They are shady business man. I also paid my portion of the repair [redacted] agreed to the 60 dollars and told him he could get the rest from the onwer who was supposed to pay me. I should not of paid anything. An this car is still not suitable for my life at this moment, but do not tell someone that something can not be done because paper work was sent and I get a call back later stating that it was not done.

I purchased a [redacted] from Cary Imports on Friday, October 16, 2015. I paid a total of $8,000 which included car, registration, license, and taxes. [redacted] told me that the car had passed a series of important tests and that it was in excellent condition. The car appeared nice and I was, at the time, please with the purchase. Soon after the purchase, however, issues related to the condition of the car began to surface. Starting on Sunday, October 18, neighbors told us that the car alarm went off several times during the previous night. We attempted to start the car but the battery was dead. The next day, Monday, we called [redacted] and told him about the alarm and battery issue. [redacted] said that he would call the store where he bought the battery and see what they had to say. [redacted] said that the people at the store told him that there was nothing that they could do and that it was a new battery when purchase. [redacted] made it clear to us that there was nothing that Cary Imports would do. We were unpleasantly surprised with [redacted]'s non-responsiveness and the refusal by Cary Imports, as reported by him to assist us with the alarm and battery problem. We charged the battery, started the car on Tuesday, October 20, and drove it that day. During the drive we noticed a "roar" in the tires and that a warning light indicating a "dipped headlight" was coming on. We took car to our mechanic on Wednesday to check out. He told us the roar was occurring because all four tires were "cupped." He said additional tests were need for the other issues, which we authorized. We had the diagnostic test done, tires rotated, changed oil/filter, and rotated and balanced all tires at a cost of $148.75. The tire roar was corrected and the diagnostic test pointed to a failing alternator. The mechanic suggested that we consider taking the car to the [redacted] dealership for their opinion. Because the cost of the alternator was around $500 I contacted Cary Imports to share in costs; either for the alternator or the headlight testing problem. We made an appointment at the dealership for additional testing. We took take a planned trip to Washington DC (using another car) and upon return on October 28th, the [redacted] was again dead. We attempted to charge the battery but it did not work. Finally, after an all-night charge we were able to start the car and get it to the [redacted] dealership. We had two tests done and purchased a new [redacted] battery (costs: testing $300; battery $196.31. Later that evening the "dipped headlight" indicator again came on and the check engine light came on. As of November 5th, my costs were $585.06. We had driven the [redacted] 346 miles since purchase and the car had been in a repair shop or the [redacted] dealership for 4 days. It had a dead battery for at least 7 days and was not drive-able (we were in DC for 6 days - I'm not counting those days.) On November 11th, my husband drove the car to Durham (from Raleigh.) During this trip, the check engine light and the dipped headlight indicator once again came on. In addition, when in passing gear, the [redacted] shook and bucked. Then during the evening return trip, the dipped headlight indicator began to blink and the headlights turned off completely. He had to drive the car home in the dark without lights. We were back at our mechanic on Nov. 12th to find out why the cart shook and bucked in passing gear. The test showed it needed a complete tune-up and that two ignition coils were not firing. An extremely dirty air filter also needed to be replaced. All was done to a total cost of $335.28. I was now at a total of $920.28 for repairs on the [redacted]. These costs occurred in less than a month for a car which was said to be in "excellent" condition according to the Cary Import salesman - [redacted]. Additional Notes: Starting on November 12th, I began a series of email correspondences with the General manger of Cary Imports, [redacted]. I did this because I was not getting timely responses (or any responses) from [redacted]. When I wrote to [redacted] that [redacted] had bought the battery and that the shop refused to do anything about the battery, [redacted] said that [redacted] did not have the right to represent Cary Imports and that he, not [redacted], had purchased the battery. He also told me that he would have a talk with [redacted] because [redacted] was not authorized to make any decision about the dealings with the battery shop.On November 12th, [redacted] said his mechanic could do a diagnostic test. We asked when we should bring it in and, after waiting for a week and half for a reply, [redacted] said to bring it into them on November 23rd. After a couple of days he wrote that he was going to take the headlight ballasts off another [redacted] he had on the lot and install them on my car. He wrote noting about his mechanic and the promised "testing." A few days after that [redacted] said that he had decided not to take the ballasts of the other car, but would have his mechanic take a look. (That was supposed to have occurred the week before.)During the email exchange I complained about the almost $1,000 that I had already spent on the repairs for this recently purchased car. It was at this point he replied by berating me for spending more than I could afford for a car. I had complained about the necessary repairs to keep a car running that I had paid cash for - not the cost of the car itself. He said in the email: "[redacted], I am sorry that you bought a car outside of your budget but unfortunately that is not my responsibility to tell you what you can or cannot afford. The car was in perfect operation when it left my dealership and anything beyond that time period is not up to me to repair."I asked him what his costs would be for the repairs needed for the lights. On December 3rd, I received an email back that the cost for all the parts would be $3,000, but that he would pay for the labor. Given that, I went and picked up the car from Cary Imports without repairs.After all this I've returned to my mechanic and have the alternator replaced for $494.20. The car and lights are now working. My grand total for repairs on a car reportedly in excellent condition now stands at $1,414.48. These costs have been incurred in just slightly over 45 days from purchase. I've been unable to even use the car for approximately 30 days because it has been in a repair shop, not drivable because of a dead battery, not safe to drive at night, or just sitting on Cary Imports lot awaiting [redacted] for diagnostic work which appears to never have occurred. I understand that when buying a used car one cannot expect it to be perfect. However, when the representative of the company says the car is in "excellent condition," one should expect that the car will start and have headlights that work. I believe that car buyers should be warned about Cary Imports' lack of appropriate response to our concerns and their total lack of acceptable customer service.Desired SettlementI can let the tune-up, replacement of ignition coils, air filter, and new plugs go - it is a used car. But, I feel that Cary Imports should pay for the tests for lights and battery plus the cost of the new battery and alternator (which corrected the lights) to be covered by Cary Imports.Business Response Contact Name and Title:[redacted] - GMContact Phone: [redacted]Contact Email: [redacted]I advised [redacted] that we had ourhased a new battery for the [redacted] a couple weeks before she purchased the car. I have the receipt and emails stating that I would refund her battery purchase if she could bring the battery back to me so that I could take it to advance auto and return it as defective. She did not return the battery to me. The [redacted] was inspected by [redacted] The [redacted] passed safety inspection meaning the lights were working properly when it was in my possession. We have each customer sign an as is form and buyers guide stating what could possibly go wrong in buying a used vehicle. [redacted] signed both of these forms and also another declining an extended warranty.

I purchased a vehicle from Cary Imports on August 13th which has some issues.The vehicle I purchased from Cary Imports I found out Thursday night had brake issues and transmission issues. I called the dealership on Friday morning to voice my concerns. I had to replace the front brakes on the vehicle, and also now the transmission is having issues. Had I been able to test drive the vehicle longer that just a block from the dealership I would have noticed these issues and not purchased the car. Although the vehicle had no warranty I asked plainly if this vehicle had any issues at all and I was told no. I am having to pay out of pocket not for repairs on a vehicle that I think the dealership clearly knew had issues. I was recommended to this dealership by my fiancés co-worker which by the way we have found out he had issues with his vehicle as well. Desired SettlementI would like my vehicle repaired for the issues that it is having with the transmission without any out of pocket expenses to me. Business Response We have been in contact with the customer and the issue is in the process of being resolved. Consumer Response As of today all disputed issues have been resolved between Cary Imports and [redacted]. I am requesting that all complaints be dropped as of today.I sincerely appreciate your assistance.D. [redacted]Revdex.com CASE#: [redacted]Final Consumer Response

Excellent service!!! No hassle approach, very laid back atmosphere. They were not jumping down our throats to make a decision or to sway our decision. We liked the vehicle and were given what we considered a fair trade in value (considering the shape our trade was in) and fair purchase price. Would recommend them to anyone in the market for a vehicle.","pos-1